Innovating Public Sector through Digitalization

A special issue of Administrative Sciences (ISSN 2076-3387).

Deadline for manuscript submissions: closed (15 August 2018) | Viewed by 12683

Special Issue Editor

Public management at the university of the Federal Agency for Labor
Interests: reorganization of administration in the information age; organizational change; competence management and development cooperation as well as the management of and in public organizations

Special Issue Information

Dear Colleagues,

Digitalization is everywhere and has achieved a new level and very different forms in the public sector, but there is not only one technology or form of digitalization. Rather, very diverse ideas and concepts exist within the public sector, which go far beyond better service delivery. Concepts like smart government/smart cities, open government, digital network government or government 4.0 are coming and can be already observed in very different forms. From an administrative science perspective, it is relevant to go beyond the technology perspective in order to better understand the process of innovation with its results. Especially, it is important to investigate the insights under which circumstance what kind of digital government innovation are coming up, and what factors influence such innovation with its results.

Relevant questions might be what are the enabling factors for certain digital government innovations or how these innovations came up with its results? Accordingly, we seek submissions that explore these mentioned topics, conceptually and empirically, and emphasize the institutional and organizational contexts. We are especially interested in cross-boundary interactions, changing organizational values and patterns of action, as well as management and capacity dimensions when digitalization projects are coming up.

In this, we observe new complexity, cross-sectoral horizontal actions, which contribute to change within public sector organization and between the public and private sectors when providing public services. It does not matter whether this change is called transformation, modernization or even disruption, but it creates a new ambiguity that civil servants have to cope with. Therefore, we search for contributions that gives deep insights about the effects of information technology in public organization.

Prof. Dr. Tino Schuppan
Guest Editor

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Published Papers (2 papers)

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Research

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12 pages, 546 KiB  
Article
Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality
by Muhammad Fiaz, Amir Ikram and Asad Ilyas
Adm. Sci. 2018, 8(3), 38; https://doi.org/10.3390/admsci8030038 - 27 Jul 2018
Cited by 12 | Viewed by 8695
Abstract
The purpose of this study is to evaluate the perception of healthcare professionals in improving the quality of services in healthcare centers by deploying the platform of Enterprise Resource Planning (ERP). Individual attributes, organizational impression, information, and the system quality of ERP have [...] Read more.
The purpose of this study is to evaluate the perception of healthcare professionals in improving the quality of services in healthcare centers by deploying the platform of Enterprise Resource Planning (ERP). Individual attributes, organizational impression, information, and the system quality of ERP have been used to evaluate the overall influence of integrated planning systems on health care service quality. A mixed methods approach is used to collect and examine data through triangulation. Data for the empirical study was collected from 279 medical professionals of five healthcare organizations operating in the city of Lahore, Pakistan, through a self-administered questionnaire. Descriptive statistics squared multiple correlations and reliability coefficients were used as data analysis tools. Moreover, the goodness of fit test of the structural model was conducted through AMOS 20. All given dimensions of ERP are postulated to have a positive effect on healthcare service quality. The results reveal that the use of an enterprise planning system has a positive impact on individuals, organizational information quality, and system quality in healthcare services. The study further concludes that a well implemented ‘Enterprise Resource Planning System’ results in better system output and enables healthcare professionals to provide better healthcare service quality. Full article
(This article belongs to the Special Issue Innovating Public Sector through Digitalization)
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14 pages, 479 KiB  
Concept Paper
Evolving Government Information Processes for Service Delivery: Identifying Types & Impact
by Roel Heijlen, Joep Crompvoets, Geert Bouckaert and Maxim Chantillon
Adm. Sci. 2018, 8(2), 15; https://doi.org/10.3390/admsci8020015 - 03 May 2018
Cited by 3 | Viewed by 3486
Abstract
The fulfilment of government objectives is dependent on information. Traditionally, this information originates from a classic process of input, (processing) activities, and output. However, in light of increased intergovernmental data sharing, the movement towards open data and opportunities concerning big data, traditional government [...] Read more.
The fulfilment of government objectives is dependent on information. Traditionally, this information originates from a classic process of input, (processing) activities, and output. However, in light of increased intergovernmental data sharing, the movement towards open data and opportunities concerning big data, traditional government information processes are evolving. This article aims to bring insight into these evolutions by creating a typology. Based on the typology, the paper further reflects on the impact these evolutions have on the processes and creation, delivery and improvement of public service. Full article
(This article belongs to the Special Issue Innovating Public Sector through Digitalization)
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