Public Transport COVID-19-Safe: New Barriers and Policies to Implement Effective Countermeasures under User’s Safety Perspective

The COVID-19 emergency forced cities worldwide to adopt measures to restrict travel and implement new urban public transport solutions. The discontinuity and reduction of services made users recognize public transport systems as contamination vectors, and the decrease in the number of passengers can already be seen in several places. Thus, this study assessed the impact of the COVID-19 pandemic on urban public transport. We used hybrid choice models (HCMs) to identify the new barriers and potential solutions to increase users’ perception of safety, considering preexistent perceptions of public transportation quality. We used data from an online survey with users of public transportation in a metropolitan area in southern Brazil. We identified that the main barriers to using public transport during virus transmission are related to the system characteristics that force constant interaction with other passengers. Crowded vehicles and crowded stops/stations were considered the most detrimental factor in feeling safe while riding in the COVID-19 outbreak. Countermeasures that reduce the contact with other passengers—directly (limit the number of passengers in vehicles) or indirectly (operate with large vehicles)—and increase offers are possible solutions to make users feel safe while riding. The results of this research might help reduce passenger evasion and migration to more unsustainable transport modes.