Skip Content
You are currently on the new version of our website. Access the old version .

Administrative Sciences, Volume 9, Issue 1

2019 March - 28 articles

Cover Story: Customer loyalty is a topic of great interest for marketing scholars due to its importance in gaining sustainable competitive advantages and financial outcomes. There are many works in the literature focused on its conceptualization, dimensions, operationalization, and links with other similar constructs such as satisfaction, trust, involvement, and commitment. This paper provides a bibliometric analysis and a mapping study of previous publications, with the aim of systemizing and mapping the contributions on the topic to develop an effective road map for future research. The results present the most-cited works on the topic, an evaluation map showing the most frequent and cited words, and six clusters of words based on their co-occurrence. From the analysis, the most relevant research findings, trends, and issues emerge, suggesting interesting theoretical and practical implications. View this paper
  • Issues are regarded as officially published after their release is announced to the table of contents alert mailing list .
  • You may sign up for email alerts to receive table of contents of newly released issues.
  • PDF is the official format for papers published in both, html and pdf forms. To view the papers in pdf format, click on the "PDF Full-text" link, and use the free Adobe Reader to open them.

Articles (28)

  • Article
  • Open Access
20 Citations
8,883 Views
13 Pages

Life Cycle Assessment of Honey: Considering the Pollination Service

  • Ioannis Arzoumanidis,
  • Andrea Raggi and
  • Luigia Petti

26 March 2019

Life Cycle Assessment (LCA) has been increasingly used for the improvement of the environmental performance of products and services, including food systems. Amongst them, however, honey appears to have been rarely analysed. Furthermore, the pollinat...

  • Article
  • Open Access
78 Citations
15,714 Views
28 Pages

26 March 2019

Entrepreneurship education can increase student’s entrepreneurial skills and intention; and entrepreneurship activities stimulate economic growth. Therefore, the number of entrepreneurship courses is increasing, but they are often offered to st...

  • Article
  • Open Access
31 Citations
10,754 Views
15 Pages

25 March 2019

The main purpose of this study was to investigate the effect of in-flight service quality on value for money for business passengers in airlines. In this study, in-flight service quality included four dimensions—seat comfort, staff service, foo...

  • Article
  • Open Access
49 Citations
8,180 Views
16 Pages

Impact of Entrepreneurial Education Programs on Total Entrepreneurial Activity: The Case of Spain

  • Brizeida Raquel Hernández-Sánchez,
  • José Carlos Sánchez-García and
  • Alexander Ward Mayens

13 March 2019

There is a need to evaluate entrepreneurial education programs (EEPs) to see the impact they have on a country’s development. Previous work has focused mostly on entrepreneurial intentions, mainly in a university context. Additionally, literatu...

  • Article
  • Open Access
21 Citations
5,476 Views
16 Pages

12 March 2019

Governments across the world spend vast resources on implementing digital technology. Electronic, or digital, government is the use and study of Internet-based information and communication technology in the public sector. A point of departure in thi...

  • Article
  • Open Access
15 Citations
5,609 Views
18 Pages

11 March 2019

A growing public management literature has debated whether strategic management models originally developed for private firms are also relevant to contemporary public agencies. Thus far, it has been easier to apply strategic management models centred...

  • Article
  • Open Access
31 Citations
22,354 Views
17 Pages

The biggest key aspect to the success of a business is a satisfied customer. For this reason, it is possible to state that the growing trend of focusing on the customer and his/her needs has prevailed in recent years. The aim of this article is to an...

  • Article
  • Open Access
9 Citations
9,040 Views
26 Pages

This paper evaluates how land governance is re-arranged in a state re-structuring process. We compare the cases of the (re-)unification of China with Hong Kong with that of West and East Germany. The division and (re-)unification of these states mark...

  • Article
  • Open Access
13 Citations
5,525 Views
14 Pages

This paper addresses the issue of financial communication quality by studying the determinants of earnings management practices in family and non-family businesses. Previous literature has highlighted the effect of a company’s size, as a form of visi...

  • Article
  • Open Access
21 Citations
7,552 Views
11 Pages

27 February 2019

Local cuisine has increasingly become one of the crucial factors contributing to how tourists experience a destination. As such, understanding which attributes affect travelers’ experience of the local food is especially important to enhance to...

  • Article
  • Open Access
141 Citations
20,246 Views
13 Pages

17 February 2019

European Commission is strongly committed into issues related to plastic materials production and plastic waste management. While the Circular Economy Package has set targets generally referred to recycling rates, the European Strategy for plastics i...

  • Article
  • Open Access
40 Citations
9,533 Views
18 Pages

Approaches to Risk Identification in Public–Private Partnership Projects: Malaysian Private Partners’ Overview

  • Hadi Sarvari,
  • Alireza Valipour,
  • Nordin Yahya,
  • Norhazilan MD Noor,
  • Michael Beer and
  • Nerija Banaitiene

10 February 2019

The complexity of public–private partnership (PPP) projects ensures that risks could emerge and spread in unpredictable ways if they are not well identified and managed. The emergence of PPP projects has brought major changes in the constructio...

  • Article
  • Open Access
30 Citations
6,605 Views
24 Pages

8 February 2019

This study presents an analysis of the entrepreneurial competences of second- and fourth-year undergraduate students at the University of Castilla-La Mancha (UCLM), under the framework of the Entrepreneurial Teachers Network, an ongoing project at th...

  • Article
  • Open Access
8 Citations
5,332 Views
20 Pages

Risk Management as a Success Factor in the International Activity of Spanish Engineering

  • Alicia Lozano-Torró,
  • Tatiana García-Segura,
  • Laura Montalbán-Domingo and
  • Eugenio Pellicer

6 February 2019

During the period between 2008–2013, the internal market in Spain was characterized by economic crisis, the contraction of the demand experienced in a turbulent business environment, and strong competition among companies. This situation forced...

  • Article
  • Open Access
2 Citations
3,965 Views
14 Pages

1 February 2019

In this research, the concept of Duration with a new application in project management has been defined. The Duration of each project provides the project manager with a combined measure containing concepts of return, cost and time of the project. Fu...

  • Article
  • Open Access
20 Citations
7,160 Views
11 Pages

A Relational Approach to Leadership for Multi-Actor Governance

  • Marc Craps,
  • Inge Vermeesch,
  • Art Dewulf,
  • Koen Sips,
  • Katrien Termeer and
  • René Bouwen

1 February 2019

Multi-actor governance, in which a broad mix of actors collaborates to deal with complex societal problems, requires a leadership approach that can take into account the dynamic interdependencies between the involved actors. A relational approach to...

  • Article
  • Open Access
43 Citations
10,289 Views
18 Pages

28 January 2019

Various pieces of information and knowledge turn into “know-how” simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already...

  • Article
  • Open Access
21 Citations
11,185 Views
16 Pages

20 January 2019

This study establishes the relationship among three concepts (attachment, love, and engagement) that have attracted the interest of both practitioners and researchers lately. Based on the consumer–brand relationship literature, a theoretical mo...

  • Review
  • Open Access
34 Citations
25,783 Views
21 Pages

A Systematic Mapping Study on Customer Loyalty and Brand Management

  • Andrea Moretta Tartaglione,
  • Ylenia Cavacece,
  • Giuseppe Russo and
  • Giuseppe Granata

11 January 2019

Customer loyalty is a topic of great interest for marketing scholars due to its importance in gaining sustainable competitive advantages and financial outcomes. Literature is prolific of works regarding customer loyalty and brand management. In order...

  • Article
  • Open Access
21 Citations
11,787 Views
15 Pages

Deficiencies in Project Governance: An Analysis of Infrastructure Development Program

  • Asadullah Khan,
  • Muhammad Waris,
  • Ishak Ismail,
  • Mirza Rizwan Sajid,
  • Mehfooz Ullah and
  • Faisal Usman

11 January 2019

The governance of public sector infrastructure projects became an important topic of interest in the project, program, and portfolio management literature during the last decade. Today, it is becoming a central focus for policymakers seeking to ensur...

  • Review
  • Open Access
48 Citations
13,543 Views
20 Pages

Evolution to Emergence of Green Buildings: A Review

  • Jam Shahzaib Khan,
  • Rozana Zakaria,
  • Siti Mazzuana Shamsudin,
  • Nur Izie Adiana Abidin,
  • Shaza Rina Sahamir,
  • Darul Nafis Abbas and
  • Eeydzah Aminudin

10 January 2019

“Green Buildings” are essential in being responsive to the challenges of climate change and global warming while inhibiting natural resources degradation. This demand requires specific attention to increase the adoption of green-certified...

  • Article
  • Open Access
10 Citations
5,775 Views
22 Pages

8 January 2019

Corporate political activity (CPA) has been recognized as bearing a significant impact on financial performance (FP). Nevertheless, there has been a lack of considerable research to date. The results of the research regarding the relationship between...

  • Article
  • Open Access
51 Citations
42,460 Views
16 Pages

31 December 2018

The purpose of the present study was to investigate the factors that influence the purchase intentions of Generation Y students towards the fast food industry in Nilai, Malaysia. Nowadays, purchase intentions are an important aspect of organizational...

  • Article
  • Open Access
4 Citations
5,078 Views
21 Pages

26 December 2018

This article presents algorithms for solving a special case of the vehicle routing problem (VRP). We define our proposed problem of a special VRP case as a combination of two hard problems: the generalized assignment and the vehicle routing problem....

  • Article
  • Open Access
16 Citations
9,881 Views
23 Pages

Women’s Role in the Accounting Profession: A Comparative Study between Italy and Romania

  • Mara Del Baldo,
  • Adriana Tiron-Tudor and
  • Widad Atena Faragalla

24 December 2018

Historically, in most countries, the accounting profession has always been male-dominated. Liberal professions such as lawyers, engineers, architects and doctors share the common trait of conservatism. The accounting profession, which is also a liber...

  • Concept Paper
  • Open Access
4 Citations
4,599 Views
23 Pages

20 December 2018

Drawing from the ontology of the lack (Laclau and Mouffe 1985), aesthetic theory (Adorno 1997); practice theory (Bourdieu 2002), art perception theory (Bourdieu 1968), and storytelling theory (Boje 2001), we discuss leadership multiplicities and post...

Get Alerted

Add your email address to receive forthcoming issues of this journal.

XFacebookLinkedIn
Adm. Sci. - ISSN 2076-3387