**5. Conclusions**

Pharmacy technicians contribute to medication safety by counselling and identification and handling of DRPs for customers requesting prescription medication, OTC medication (including those presenting a symptom) and non-medical products.

Moreover, 58.9% of all registered customers (n = 10,417) received counselling.

Pharmacy technicians identified DRPs for 15.8% of all registered customers (n = 2800). Counselling by the pharmacy technicians solved, or partially solved, problems for 70.4% of customers with DRPs. The pharmacy technicians estimated that 25.2% of customers receiving counselling (n = 2621) were saved a visit to the GP.

As community pharmacists ge<sup>t</sup> more involved in complex services, it would be necessary to expand the roles of pharmacy technicians. This study maps and documents the important role of pharmacy technicians in counselling at Danish community pharmacies. It provides evidence to researchers and policy makers to support the discussion of the future role of pharmacy technicians in community pharmacies.

**Author Contributions:** Conceptualization, M.E.-S., R.N.H., B.S., C.R.; methodology, M.E.-S., R.N.H., A.M.R., B.S., C.R.; software, M.E.-S.; validation, R.N.H.; formal analysis, M.E.-S., R.N.H., A.M.R., B.S., C.R.; investigation, M.E.-S.; writing—original draft preparation, M.E.-S.; writing—review and editing, R.N.H., A.M.R., B.S., C.R.; visualization, M.E.-S., C.R.; project administration, M.E.-S., R.N.H., C.R.; funding acquisition, A.M.R., B.S., C.R. All authors have read and agreed to the published version of the manuscript.

**Funding:** This research was funded by the Danish Association of Pharmacy Technicians, the Association of Danish Pharmacies and Pharmakon–Danish College of Pharmacy Practice.

**Acknowledgments:** We acknowledge all who contributed to this research, especially the participating pharmacy technicians who registered their customer visits and the community pharmacy owners who gave their permission to include their community pharmacies in the study.

**Conflicts of Interest:** The funders were included in the recruitment of community pharmacies, analysis and interpretation of data. The design of the study, writing of the manuscript and the decision to publish the results rely on Pharmakon–Danish College of Pharmacy Practice.
