**3. Results**

Information about a total of 17,692 customers was registered. Of these, 61.0% (n = 10,785) requested prescription medication, 15.7% (n = 2773) requested OTC medication or presented a symptom, 10.9% (n = 1937) requested non-medical products and 12.4% (n = 2197) inquired about a mix of the three categories (Figure 2).

The results are presented for the total study population and for these subgroups:

• customers requesting prescription medication,


**Figure 2.** The categories of the customers in the study.

#### *3.1. Description of the Study Population*

#### 3.1.1. Proportion of Customers Registered

According to the participating pharmacies check-out systems, they had a total of 21,621 customer visits on the days they registered. The total amount of customers registered was 17,692. That means that 82% of customer visits were registered.

#### 3.1.2. Gender and Age of the Total Study Population

Gender and age were registered for all 17,692 registered customer visits; 58.7% (n = 10,377) were women, 41.3% (n = 7315) were men. Moreover, 52.0% (n = 9199) were between 21 and 64 years old; 38.6% (n = 6835) were 65 years or older; 5.1% of the visits (n = 909) were about children (0–15 years).
