*Study Limitations*

Analysis of the relative success of each program was limited due to the lack of enrollment statistics for each pharmacy and direct indicators of patient opinion. This study was limited to supermarket chain pharmacies and may not have generalizability to all other pharmacies in the community setting. A small number of interviews occurred due to saturation of themes which may limit external validity of the study, as technicians were from only one grocery store chain representing a small geographical area. These qualitative results may also have limited generalizability to other countries, due to ABM not being implemented in the community pharmacy setting. However, the study's findings provide a helpful understanding of a ffective factors that are important to consider in the pre-implementation phase for any service implemented in the community pharmacy setting. Expanding this research to personnel in multiple settings may be beneficial and is warranted to discover new themes. The information technology (IT) issues specific to this supermarket chain may limit generalizability to some extent. However, most chain pharmacies contract with third party vendors to automate the enrollment process, so IT issues may persist.
