4.2.3. Zone 3: The Best-in-Class Analyzed Group

At the best-in-class group level the calculations obtained are shown in Table 9.


**Table 9.** The correlation between analyzed variables at the best-in-class group level.

Calculations made using Excel data analysis.

Thus, the correlation between e-skills and:


It is observed that at the level group the most correlations are high and very high, the only exception being Denmark, even if their indicators are high enough as compared with other European countries or the European average. A comparative analysis was carried out in order to observe the evolution of e-skills and e-activities at the Romanian level.

This comparison was first made with the average existing at the EU28 level and then, making a benchmarking analysis.

Thus, the following five steps, specific for the wheel of benchmarking, were followed [83] p 34:

	- Make a plan to attract the e-customers to use e-banking services, using e-programs for learning;
	- Challenge the organizations to develop e-recruitment sites;
	- Develop a policy based on continuous and constant innovation and discover and share new knowledge;
