*2.1. Digitization: The Challenge for a New Business into a Sustainable Environment*

In the new digitized era, full of change and challenges, the speed, cost, and novelty of transmitting data is important for any company. The Internet helps organizations transmit data rapidly using computers and the e-skills of employees. Thus, e-communication satisfies the need for efficient transmission of information and knowledge into a globalized and digitalized world. Without these new skills, organizations are not able to gain a competitive advantage, performance, or satisfy new customers' needs in a sustainable way, i.e., fast, cheap, and well.

According to this vision of digitization, we present important and challenging processes such as the ones presented in this work.

Using digitization at work, employees should acquire knowledge and experience as in [34] (p 150) as follows:


Any application used must meet the following four criteria: be fast and easy to use, allow comparison between the new and old models, provide a process model that is not only descriptive but also analytical, and allow the conduct of subsequent changes in the process design. Digitization can offer an organization a competitive advantage in the market, however, every competitor has access to the same technologies, and therefore can offer the same product and service, thus, the main aspect in winning customers' trust and be chosen by these is to create flexibility for its systems, to develop its people's skills (e-communication and e-collaboration), and to develop its infrastructure which can provide a bridge for interconnectivity.

The infrastructure of any organization offers [34] (p 151) the following:

