3.2.2. Inappropriate Language

"Inappropriate language" as a reason for complaint was associated with whether the patient was newborn or not: χ2(1) = 8.082, *p* = 0.004; Phi coefficient = 0.231, *p* = 0.004, indicating a small size effect. In cases where patients were newborn, inappropriate language was more likely to be a reason for complaint (37.5%) compared to those in which the patients were not newborn (7.6%).
