2.1.2. Patient Satisfaction Questionnaire

A research tool for patients' satisfaction survey was developed based on the previous research [69–73]. The survey instrument focused on relationships between variables consisting of two parts: biographical and methodological. The first part contained information about age, gender, marital status, education, place of residence, current occupation and professional activity, including the place and facility in which the survey was conducted. The methodological part consisted of 47 close-end questions pre-assigned to 7 categories. Each question was rated on the five-point Likert scale. The grade of each question scale was described verbally and numerically as follows: 1—I strongly disagree, 2—I disagree, 3—I am undecided, 4—I agree, 5—I strongly agree. The study only presents the accessibility and treatment effectiveness dimensions.

Accessibility variables were established based on the Haggerty et al. paper. The Authors define accessibility as the ease with which patients can obtain the needed care, support and advice from a selected (variable D2) or any (variable D3) primary care physician at a time (variables D4, D5) appropriate for the urgency of the problem (variable D1) [41].

Effectiveness is considered as a subjective assessment of whether primary care physician contributed to improving the patient's health. Variables E1 to E4 were selected based on the subject literature [35,52,74–77]. E1 is responsible for the well-being, E2 describes the doctor's ability to make an appropriate diagnosis, E4 states that this diagnosis could be made without additional consultations with specialists, E3 takes into account the patients' expectations (E4). The questions regarding both accessibility and treatment effectiveness are shown in Table 2.


**Table 2.** Questions concerning the accessibility and treatment effectiveness dimensions initially included in the questionnaire.
