3.1.2. Effectiveness

The E1–E4 variables presented in Table 2 were used in the assessment of effectiveness. The descriptive statistics of these dimension variables are shown in Table 4.



The overall positive assessment of medical teleconsultations resulted from its high effectiveness. The applied treatment helped (29.3%) and definitely helped (47.47%) improve the respondents' health. The health problem addressed by 29.3% of patients was partially solved and solved for 48.5% of the respondents. The mean assessment of these variables was similar: (E1: x = 4.15) and (E2: x = 4.14). The treatment plan proposed by the doctor met the expectations of 26.3% of the patients and complied with the wishes of 61.6% of the respondents. The indications of primary care physicians largely took into account the expectations of patients—this was the best-assessed variable examining the effectiveness of remote consultations (E3: x = 4.44). In the patients' opinion, their health problem did not require (9.1%) and definitely did not require (38.4%) additional medical consultations with other specialists. However, many patients believed otherwise—7.01% disagreed and 37.4% strongly disagreed with this statement. Hence, the health problems reported by half of the patients could be resolved during teleconsultation with a general practitioner (E4: x = 3.04). Question E4 was assessed as average by all patients. The distribution of answers is presented in Figure 2.
