*2.7. Uncertainties and Shortcomings of the Study*

Since the study was conducted in the capital city of Ethiopia, the result may not be certain to make generalization to other cities of the country due to geographical differences. Due to the COVID-19 situation, some of the interviews with key informants were made through virtual communication, which may limit the study in getting detailed information compared with physical presence with the interviewee. In addition to the EFQM excellence model, it would have been better if the study had benchmarked other evaluation frameworks.
