**Appendix A**

**Table A1.** Semi-structured interview and focused group discussion questions provided to ULDMB and ULARIA institutions.

1. Is your institution working well to achieve the intended objectives?

2. Which intended goals and targets are met and which are not, and why?

3. Do ULDMB and ULARIAs work in close relation to satisfy the needs of their customers?

4. Do you depend on each other to complete your tasks, and share information and documents between the two institutions?

5. One-window service system provision is getting acceptance by many institutions since it improves customers' satisfaction by providing services at one place. In light of this, does your institution provide one window service to customers? If not why?

6. Does your institution work to improve the relation between the institution and customers? In what ways?

7. How does a better efficient operation of land markets could be achieved in the land sector?

8. What are the strengths of your organization in improving service delivery to the customer?

9. What are the areas for improvement of your organization in delivering services to the customer?

10. Do you think that mergers provide advantages of cost reduction and increase of efficiencies for the merged institution?
