**5. Conclusions**

Banks and FinTechs have been working for years to find common ground. The FinTechs have stepped in to gain market share and have been successful in injecting new concepts into banking. However, they ran into trouble when they tried to get a large scale of banks to be able to process and reach more customers. Banks initially looked at the FinTechs with skepticism and distrust, but since then they have praised their entrepreneurial approach. Undoubtedly, due to the existence of old systems and cultural frustration with risking within banks, FinTechs have breathed new life into the banking system. Both sides (banks and FinTechs) have increasingly come to the conclusion that by combining and synergizing their strengths, they can create value.

Banks need to change the way they think about the past and keep up with the advances in technology. Besides, the first thing they need to focus on is improving and providing services from the customer's point of view so that they can create the key factor of customer experience in the best way. Therefore, the basis for valuing fourth-generation banks is based on the creation of cooperation between the bank and customers. Finally, banks need to work closely with technology and knowledge-based

companies to introduce new operating methods. Banks will be very similar to technology companies, and they desperately need to work with these companies to accelerate the process of transformation and business transformation. From the point of view of Industry 4.0, a successful economy has the most assets, activities, and focus in digitizing its assets. The experience of using technology is very new, even in the world.

However, the most important limitations of the research are the limitations of technology and culture, as well as the type of vision of customers regarding the nature of banking. A study of the structure of various industries and the lack of attention to the necessary infrastructure for the development of technologies required by Banking 4.0 in different countries shows that more studies should be done on the use of emerging technologies in various banking and industrial sectors.

Future researchers are also advised to identify and prioritize the following: (1) the pathology of various emerging technologies in Banking 4.0 in terms of legal and regulatory structures and (2) the indicators of Industry 4.0 to enter Banking 4.0.

**Author Contributions:** All authors contributed equally to this research work. All authors discussed the results and contributed to the final manuscript. All authors have read and agreed to the published version of the manuscript.

**Funding:** This research received no external funding.

**Conflicts of Interest:** The authors declare no conflict of interest.

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Faure, Alexander Pierre. 2013. *Banking: An Introduction*, 1st ed. Western Cape: Quoin Institute (Pty) Limited.

Ghobakhloo, Morteza. 2018. The future of manufacturing industry: A strategic roadmap toward Industry 4.0. *Journal of Manufacturing Technology Management* 29: 910–36. [CrossRef]

Gilchrist, Alasdair. 2016. *Industry 4.0: The Industrial Internet of Things*. Heidelberg: Springer.


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