3.3.2. Customers' Behaviour

Customers' behaviour affected the amount of waste and the working routines. Theft and customers' mistakes committed during self-scanning of weight and price posed a challenge to the stores. Such anomalies resulted in an incorrect balance and could lead to inaccurate orders being placed. Another example of undesirable customers' behaviour involved selecting or handling fragile products such as avocados, in which case some customers squeezed the avocados to determine the level of maturity in a way that damaged the avocados and caused them to be discarded.
