3.4.4. Dissatisfaction

One study from the USA reported that 58% of the participating physicians were generally neutral or dissatisfied with digital care visits. Nearly half were concerned that the healthcare professional-patient relationship was compromised because of digital care visits [53].

Two other studies discovered that clinicians felt their patients' needs were not adequately addressed as some patients could not get the necessary care online, or wished for a physical presence and social interaction with the clinician [53,60]. Overall, five studies reported that healthcare professionals consider digital care visits inferior to face-to-face visits and prefer traditional visits over digital ones [36,45,50,52,53].
