3.6.2. System and Tools

Standardized equipment for providers would ensure that digital care visit platforms are supported by all used devices, and it would be easier to use, as stated in Kemp et al. [47]. Clinicians would also benefit from the video-conferencing tool being integrated into the EHR system they use routinely to grant easy access to patient records [37]. Additionally, healthcare professionals find it difficult to guide appropriate patients to digital care; therefore, implementing a triage system would be helpful [13,37,50]. In response to safety and confidentiality concerns, improvements could be made to enhance security by setting session passwords, end-to-end encryption, and ensuring GDPR compliance [42]. Paulik et al. suggested using two cameras for the patients—one showing a close-up image of the face and another capturing the whole body to improve visibility and understanding of non-verbal cues shared by the patient during therapy sessions [49].

#### 3.6.3. Clinician Support

Providing clinicians with properly functioning devices and ensuring they have a suitable work environment that is private, quiet, and well-lit would contribute to the professional's comfort and the quality of the consultation [45]. Not putting a burden of excessive administration and coordination tasks that could be done by other staff on the clinicians [42,44,47] could help them better cope with the workload. Lastly, another important aspect is the promotion of self-care. It has been reported that digital care visits may be more tiring than regular sessions, and professionals caring for themselves to cope with fatigue caused by digital care visits is crucial [46]. Suggestions for improvement are presented in Table 5.
