*3.3. Facilitators*

#### 3.3.1. New Perspectives in Remote Care

Digital care visits employ video-conferencing technology, opening new perspectives in remote care. The ability to get instant non-verbal feedback through video, i.e., seeing the patients' facial reactions and body language, enables healthcare professionals to get more unspoken information from the visit [59]. Seeing a patient's symptoms during the video consultation allows health care professionals to intervene in real-time [57]. Some clinicians thought that caring for patients remotely made them focus more on what was the most important in the treatment [49,59].

Clinicians noted that digital care visits felt more personal in Hinman's study because physical therapists had to listen to their patients to provide good service [59]. Levy et al. stated that in a therapeutic setting with a close-up video of the patient's face, the session could be as intimate as in-person [52]. Being able to see the patient was one of the reasons for healthcare professionals' preference for digital care visits over phone consultations [13,60]. Interestingly, another new perspective brought by digital care visits, which was not present in traditional visits, is a possibility to get insight into a patient's home environment. This allows clinicians to get a better overview of the patient's life and gives valuable insight into how they communicate, e.g., with their relatives or pets if they are in the picture, which creates a unique possibility to "get closer" to the patient and many healthcare professionals appreciated that [35,39,45,46,57]. According to clinicians, digital care visits allow for shorter and more frequent visits [46,49,51] and ensure continuity of care [45,46], supporting access to care for patients.
