3.5.4. Reimbursement Issues

Healthcare professionals mentioned problems related to reimbursement for digital care visits. Due to rapid telehealth adoption, the insurance companies have not adapted their policies for coverage regarding digital care visits, which is problematic for healthcare professionals [51]. Allied health therapists experienced they had to spend a lot of time training to use digital care visits and administrate them. At the same time, they were only compensated for the factual duration of the visits, not the preparation, which posed a risk of job dissatisfaction [36]. Other authors suggested the reimbursement models should be adapted to offer fair pay for healthcare professionals providing care via this technology [13,41,44]. Negative experiences and challenges are presented in Table 4.
