3.4.6. Unmet Patients' Expectations

A few studies reported that healthcare professionals felt their patients' desire for physical consultation was unmet, especially oncological and geriatric patients [51,60]. At times, according to clinicians, patients desired to be examined physically to feel more secure regarding their diagnosis [51] or because social interaction was important for homebound patients [60]. Koch & Guhres found that physicians reported patients having unrealistic expectations or poor understanding of what could be done during digital care visits, resulting in dissatisfaction [13].
