4.1.1. Continuous Engagements with Communities to Build a Reputation

As a result of media updates, warnings spread quickly, and regular activities such as school were suspended. It became impossible to respond sooner on the ground, since several roads were flooded, and some bridges collapsed or were in danger of collapsing. In particular, after seeing broadcasts of displaced residents, we all experienced panic that was tinged with guilt. Even if some of us experienced water shortages from busted pipes and electricity outages, it did not compare to what was being experienced by flood survivors. However, we did continue to communicate over the phone with community workers, initially in Inanda, which was one of the affected communities.

### 4.1.2. Engaging Communities Proactively

On 19 April, we learned that 10 families from Inanda had reported the deaths of family members, with 1 family allegedly losing 3 members in a single instant. Two toddlers and four other people had not been located. Over 300 people were impacted, over 70 households had their homes washed away, and other people reported losing belongings and having property damaged. Despite our initial sense of confidence, this was overwhelming given our COVID-19 experience. We agreed to move forward as a group without receiving any financial assistance.
