6. Public Services and Civic Engagement

Evaluate the availability and accessibility of digital services provided to residents, such as e-governance platforms, online service delivery, and citizen engagement tools as depicted in Table 7. Taking into consideration the city's efforts to involve the public in decision-making processes and the extent to which technology enhances civic participation and responsiveness [237,238].


**Table 7.** Public Service and Civic Engagement [195].

Overall, these cities are all making significant progress in terms of public services and civic engagement [240]. They are using technology to improve the lives of citizens, and they are also encouraging citizens to get involved in local decision-making. These cities are setting a good example for other cities around the world, and they are showing how technology can be used to create more livable and sustainable cities.

#### 7. Data Management and Privacy

As shown in Table 8, examine how the smart city collects, stores, and analyzes massive data generated by smart technologies. Assess the level of data security and privacy protection measures in place, as well as transparency in data usage and consent mechanisms [211,237,238].


**Table 8.** Data Management and Privacy [196].
