*5.3. The Influence of Risk Perception on Use Decisions*

The test results in this study prove that the perception of risk affects the decision to use. This is accepted, meaning that risk perception is proven to influence decisions, wherein risk perception is the subjectivity of losses when obtaining a result [28]. Perceived risk is an outcome that is felt when a person is unable to predict a predetermined decision, where an uncertainty will be felt, and the consequences obtained are an important dimension in risk perception.

Risk is a perception of a violation of uncertainty and undesirable consequences in carrying out an activity. The risk that individuals tend to see when conducting online transactions is when there is uncertainty about the possible outcome of the transactions made.

Priyono [3] said that the perception of risk had a negative effect on adoption of electronic payment technology, different from the research conducted by Tham et al. [37] that product risk, convenience risk, and return policy risk have a significant and positive impact on intention to use online payment technology. Consumers also believe that there is a risk of controversy and they will be unable to submit if the products or services received do not fulfill the criteria. The lack of trust in online payment judgments is vetoed in some cases where switching programs occur. This may be due to online shopping delays in accepting products [37].

#### **6. Conclusions**

Based on the analysis and interpretation that have been described previously, it can be concluded that the latent variables of product knowledge and risk perception have a positive effect on user satisfaction. Meanwhile, the latent variable of perceived benefits has a negative and insignificant effect on the usage decision. Based on the conclusions of the study, it is recommended that companies in their activities must always pay attention to the factors that cause someone to decide to use the products or features offered by the company, because decisions are an important element before a consumer becomes loyal to the products. For this reason, the control and evaluation of the products or features offered are very important. Another factor that should also be considered is the demographics of the product users or feature offered.

This study provides useful information to retailers with e-wallet methods as payment activities. Previous studies show that many retailers are still facing some risks in using e-wallets as a payment method, and this will affect the transaction and performance of the retailers. It is hoped that the findings can help retailers to formulate strategies to reduce risks in the e-wallet environment, especially security risks for better e-wallet services. It is important for e-wallet providers to understand the awareness level of customers, particularly the youngsters, since they are the target audience for every new technology. Female respondents are having more intention to use an e-wallet when compared to males. It is also found that the benefit offering is the largest reason to use e-wallets among students. The advertisement and discounts/offers should be made in the social media networks which will capture young people into usage. Relating to the level of education, most consumers are the undergraduates—nearly half of the total participants—and the other half have diplomas, are in high schooler, and are college students. Almost half of the participants are significantly likely to use an e-wallet in retail shops such at Warunk.

Within undergraduate students, the digital wallets are mainly complimented as a trendy, newly dimensional service; moreover, e-wallets are considered to innovative, while the last quarter of total participants also had commendation for the idea of e-wallets. As a result, e-wallets have the potential to become substantially well-known and largely used among students. Additionally, according to the survey's result, there are benefit offerings that attract most respondents, so the provider must be concerned with the creativity in offering benefits to balance the curiosity and knowledge of consumers who continue to grow rapidly. These results also increase knowledge for international e-wallet providers in penetrating the market, knowing that there is a market for young people in Bandung city, Indonesia, for those with a bachelor's education background. This can be a business opportunity for them and for future research; it can be explored how female students have more interest in using e-wallets than males, and it can be explored why the benefit offerings invite students to use an e-wallet more than their ease of use.

The Go-Jek company needs to provide more education to Go-Pay customers, not only providing information about the benefits that will be obtained, but also providing information about the risks and weaknesses of the Go-Pay payment system. This is because, in this study, students who are Go-Pay customers do not care about the risks and weaknesses of the Go-Pay payment system. This is done so that customers can anticipate an unforeseen condition that can cause losses for them. Go-Jek companies can provide education by adding information or descriptions that are entered into the help center menu on the Go-Jek application regarding the risks, weaknesses, and solutions that help customers feel the risks and weaknesses of the payment. This is used so that customers know and understand the Go-Pay payment system better.

The limitations that exist in this study are first in terms of respondents where, in this study, the respondents were random; secondly, all constructs from the technology acceptance model (TAM) were not used, so that further research could use respondents for a wider audience and also include other constructs in the TAM.

**Author Contributions:** Conceptualization, B.F.; Data curation, B.F.; Formal analysis, B.F.; Funding acquisition, B.F. and M.D.J.; Investigation, B.F.; Methodology, B.F.; Project administration, B.F.; Resources, B.F.; Software, B.F.; Supervision, B.F.; Validation, B.F.; Visualization, B.F.; Writing-original draft, B.F., R.H. and M.D.J.; Writing-review & editing, B.F. All authors have read and agreed to the published version of the manuscript.

**Funding:** This research received no external funding.

**Conflicts of Interest:** The authors declare no conflict of interest.
