**H6.** *Student satisfaction positively influences normative commitment*.

Based on the above, the conceptual model shown in Figure 2 depicts the proposed model and the hypotheses put forward. The model shows the social-behavioural, affective– cognitive, sensory and formative experience dimensions, as well as the resultant satisfaction and, in turn, normative and affective commitment.

**Figure 2.** Conceptual model and hypotheses.
