**Part II**

"11. Does the company invest resources in technology? Dedicated to: (Development of product/service)"


"12. Does the company invest resources in technology? Dedicated to: (Marketing)"


"13. Does the company invest resources in technology? Dedicated to: (Process improvement)"


"14. Does the company have a department for innovation and/or marketing? Dedicated to: (Product development)"


"15. Does the company have a department for innovation and/or marketing? Dedicated to: (Marketing)"


"16. Does the company have a department for innovation and/or marketing? Dedicated to: (Process improvement)"


"17. How long (years) has the company had a department of innovation, research, and development?"


#### **Part III**

"18. Are your workers able to perform their functions through telework or working from home? For what percent of their paycheck?"


"19. What percentage of the extra December paycheck did the company maintain in 2020, relative to a normal month of activity?


"20. If at any time the company reached 0% activity and had to resume activity, how much did it have to invest to reinitiate activity?"


"21. Did the company recover the extra December paycheck in 2021?"


"22. Do you think your company is still affected by the pandemic?"


"23. Has your company received some type of public aid due to the pandemic?"


"24. If you answered "yes" to the previous question, how much was the aid worth?"


#### **Appendix B. Categorization of Factors**


