*2.5. Perceived Benefits*

The perceived benefit is a primary determinant of technology user acceptance. Perceived benefits can be interpreted as a user's belief that using technology will bring benefits that can improve the user's performance [26]. It is further claimed that people will believe in using the latest technological products if the technology can complete their work more productively, faster, and better [27]. Furthermore, users will develop good attitudes and intentions toward mobile payment systems because they have higher advantages than other methods, such as cash and card payments [28]. The technology acceptance model of perceived benefits is the most significant and vital construct in influencing the actual system usage of information technology [29]. Based on the results of their research model, Abdullah et al. found that perceived benefits enable consumers to make better purchasing decisions [30]. They also claimed that perceived benefits are likely to influence online ordering intentions and decisions [30]. Furthermore, research was conducted by Renny et al discovering that the perceived benefit affects attitudes toward using airline ticket reservations [31].

The TAM model shows that perceived usefulness is the most significant construct in influencing the actual system usage of information technology. According to Priyono, the perception of benefits shows a subjective assessment of the usefulness offered by Go-Pay services in making it easier to get the services they want. So, the benefits of Go-Pay will be in line with the use made by Go-Jek customers. The higher the help of the Go-Pay payment service system, the higher the intensity of using Go-Pay services. Based on this, the perception of the benefits of Go-Pay services can be interpreted as the positive impact obtained by Go-Jek customers while using Go-Pay services [32].
