Innovative CRM and Performance of SMEs: The Moderating Role of Relational Capital
Round 1
Reviewer 1 Report
Dear Autors,
I'm sending the review of the article in the attachment.
Best regards
Comments for author File: 
Comments.pdf
Author Response
Dear Editor and Reviewer,
We are thankful to you and the reviewers for providing valuable comments for enhancing the quality of the manuscript. Please note that the following changes have been made:
1- Research sample and Method:
Added and modified accordingly page 6 & 7.
2- Results:
As suggested, the sections on results and Implications have been suitably modified page 13.
Reviewer 2 Report
Method, analysis and discussion are adequate. Never the less, justification for country ( Yemen) and sector ( manufacturing- SMEs) need to be provided. Please provide the survey instrument used in an Appendix.
Original contribution to existing literature needs to be clarified as well as implications from the study. Relational Capital has not been adequately explained and its selection as moderating variable needs to be explained better.
Author Response
Dear Editor and Reviewers,
We are thankful to you and the reviewers for providing valuable comments for enhancing the quality of the manuscript. Please note that the following changes have been made:
1- Method :
Modified accordingly page 5 and 6.
2- Relational Capital has not been adequately explained and its selection as moderating variable needs to be explained better:
Modified accordingly page 3 and 4.
3- Please provide the survey instrument used in an Appendix:
Modified accordingly page 18 and 19.
4-Original contribution to existing literature needs to be clarified as well as implications from the study:
Modified accordingly page 13.
Kind Regards
Round 2
Reviewer 2 Report
Thank you for undertaking the revisions. The article has improved immensely. The moderating variable is now more clearly explained. The implications section needs improvement. Your suggestion that government should intervene to improve customer relationship management does not really make much sense. Perhaps this should be changed to provision of training for SMEs to be able to undertake improvements in customer relationship management.
Thank you.
Author Response
Dear Reviewers and Editor,
We are thankful to you and the reviewers for providing valuable comments for enhancing the quality of the manuscript. Please note that all comments had modified accordingly.
Regards
Author Response File: Author Response.pdf
