Patient-Perceived Satisfaction and Knowledge Uptake in a Combined Cardio-Obstetrics Clinic
Abstract
:1. Introduction
2. Materials and Methods
2.1. Patient Satisfaction
2.2. Patient Perceived Knowledge
3. Results
3.1. Clinical and Demographic Characteristics
3.2. Contraceptive Use
3.3. Referral Patterns and Clinical Care Preferences
3.4. Patient Satisfaction
3.5. Perceived Knowledge Gained
4. Discussion
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
Appendix A. Patient Questionnaire
Please Answer the Following 6 Questions Using a Likert Satisfaction Scale with 7 Being Extremely Satisfied and 1 Very Unsatisfied | |||||||||
Question | Very Unsatisfied | Unsatisfied | Somewhat Unsatisfied | Somewhat Satisfied | Satisfied | Very Satisfied | Extremely Satisfied (i.e., Best Medical Experience) | Not Applicable | |
1. | How satisfied were you with the quality of care you received from the Saint Luke’s HDPP? | 1 | 2 | 3 | 4 | 5 | 6 | 7 | N/A |
2. | How satisfied were you with being able to see a high risk OB provider and cardiologist in one visit? | 1 | 2 | 3 | 4 | 5 | 6 | 7 | N/A |
3. | How satisfied were you with the communication between the team members (cardiologist, OB provider, nurses, etc.) caring for you? | 1 | 2 | 3 | 4 | 5 | 6 | 7 | N/A |
4. | How satisfied were you with our communication with you regarding your pregnancy care and what to expect? | 1 | 2 | 3 | 4 | 5 | 6 | 7 | N/A |
5. | If you delivered at Saint Luke’s Hospital Plaza campus, how satisfied were you with the hospital team’s communication with you about your plan of care, symptoms, and what to expect while hospitalized? | 1 | 2 | 3 | 4 | 5 | 6 | 7 | N/A |
6. | If you delivered at a location other than Saint Luke’s Hospital Plaza campus, how satisfied were you with the hospital team’s communication with you about your plan of care, symptoms, and what to expect while hospitalized? | 1 | 2 | 3 | 4 | 5 | 6 | 7 | N/A |
QUESTION | CHECK ALL THAT APPLY | |||||||
7. How did you hear about the cardiac-OB clinic | OB provider | Cardiologist | Friend or Family | Marketing or advertising campaign | Social Media | Other | ||
8. What type of birth control were you most recently using (the year before) prior to the pregnancy for which you had care in our program? | None | Depo-Provera Shot | Nexplanon | Condoms | IUD | Natural family planning | ||
Combo pills | Vaginal Ring | Progesterone only pills | Spermicide | Withdrawal | Contraceptive patch | |||
Other | ||||||||
9. Did you ever not attend one of your visits during pregnancy due to any of the following? | Not enough money for co-pay | Not enough money for transportation | Lack of access to transportation | Did not believe it would make a difference in my pregnancy | Fear of discrimination from the medical system/provider | Fear they would tell me to have an abortion | ||
Fear of being made to feel bad about my decision to become pregnant/continue pregnancy | Did not have childcare for other children | Significant stress from other life events (e.g., Emotional, relationship, work) | Other |
QUESTION | YES | NO |
10. Would you use this program for a future pregnancy? | ||
11. Would you Recommend this program to a friend or family member? | ||
12. As a result of the program, do you have a better understanding about how pregnancy impacts your heart disease? | ||
13. As a result of the combined clinic structure, do you feel like you saved money by avoiding separate visits? | ||
14. As a result of the program, do you have a better understanding about what are the safest options of birth control for your type of heart disease? | ||
15. Was your significant other involved with the pregnancy? | ||
16. Did anyone attend your heart disease in pregnancy appointments with you? | ||
17. If yes, was it helpful to have a person present at your appointments? | ||
18. Was it intimidating or concerning that a group of physicians came into your exam room at the same time? | ||
19. Do you think having your doctors all in the same room improved communication during your pregnancy? | ||
20. Do you think having your doctors in the same room improved the care of your pregnancy? | ||
21. Would you have preferred to see a cardiologist separate from the high-risk pregnancy doctor? | ||
22. Did you attend your postpartum visit (sometime before 6 weeks after delivery)? | ||
23. Prior to your visit in the Heart Disease in Pregnancy Clinic, had you seen a cardiologist? | ||
24. If you were under the care of a cardiologist prior to pregnancy, did they counsel you about the effects of pregnancy on your heart condition? | ||
25. Did you have an appointment with a high risk OB prior to your visit in the Heart Disease in Pregnancy Program? | ||
26. Did any care provider tell you that you should not become pregnant because of your heart condition? | ||
27. Before pregnancy, had any provider counseled you about the effects of your heart condition on your pregnancy? | ||
28. Before pregnancy, had any provider counseled you about the effects of medications needed to treat your heart condition and the effects on pregnancy? | ||
29. Before pregnancy, had any of your care providers (example: family practice, regular OB, pediatrician, etc.) spoken with you about birth control options that are safe for your condition? | ||
30. Did you hold a job outside the home when you were pregnant? | ||
31. Did your pregnancy or any events associated with your pregnancy cause you to reconsider or stop working? |
Appendix B. Satisfaction Scores Stratified by Race, Reported in Means ± SD
Question | Race | p-Value | ||
White n = 96 | Black n = 11 | Other n = 12 | ||
32. Satisfied with the quality of care you received from COB? | 6.2 ± 1.5 | 5.9 ± 1.9 | 6.3 ± 1.1 | 0.691 |
33. Satisfied with seeing high risk OB and cardiologist in 1 visit? | 6.3 ± 1.5 | 6.9 ± 0.3 | 5.6 ± 2.0 | 0.171 |
34. Satisfied with the comm between the team members? | 6.1 ± 1.5 | 5.9 ± 2.0 | 5.9 ± 1.5 | 0.669 |
35. Satisfied with our comm with you regarding your care? | 6.2 ± 1.4 | 5.5 ± 2.2 | 5.7 ± 1.7 | 0.277 |
36. Satisfied with the hospital communication about your plan of care (main campus)? | 6.1 ± 1.6 | 5.5 ± 2.4 | 6.3 ± 1.2 | 0.685 |
37. Satisfied with the hospital comm about your plan of care (not main campus)? | 6.2 ± 1.4 | 6.0 ± 1.4 | 5.1 ± 2.5 | 0.618 |
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Characteristic | n (%) or Mean ± SD |
---|---|
Age | 30.9 ± 7.5 |
Parity | 1.6 ± 5.2 |
Race | |
American Indian | 5 (4.2) |
Asian/Pacific Islander | 3 (2.5) |
Black | 12 (10.1) |
Hispanic | 2 (1.7) |
White | 101 (84.9) |
Other | 3 (2.5) |
Patients with more than one pregnancy as part of HDPP | 28 (24.3) |
Has a significant other or support person involved with the pregnancy | 107 (89.9) |
Marital status | |
Married | 88 (74.6) |
Single | 22 (18.6) |
Divorced/separated | 7 (5.9) |
Registered partnership | 1 (0.8) |
Level of education | |
Less than High School | 2 (1.7) |
High school | 12 (10.2) |
Some college | 38 (32.2) |
Completed college | 40 (33.9) |
Graduate or higher | 26 (22.0) |
Employed during pregnancy | 84 (71.2) |
Type of insurance | |
Medicaid | 15 (12.8) |
Private | 89 (76.1) |
Self-pay | 4 (3.4) |
Government | 9 (7.7) |
Type of Cardiac Disease | |
Congenital | 32 (26.9) |
Arrhythmia | 29 (24.4) |
Acquired | 18 (15.1) |
Other | 40 (33.6) |
Has previously had to choose between Rx medications and paying for groceries | 11 (9.4) |
Has previously had to choose between Rx medications and paying rent | 12 (10.3) |
Chose not to attend clinic visit due to: | |
Transportation barriers to accessing healthcare | 5 (4.2) |
Could not afford co-pays for clinic visits | 3 (2.5) |
Childcare as barrier to accessing healthcare | 4 (3.4) |
Did not believe it would make a difference | 0 (0) |
Fear of discrimination from the medical system/provider | 0 (0) |
Fear of being told to have an abortion | 0 (0) |
Fear of being made to feel bad about decision to become pregnant/continue pregnancy | 0 (0) |
Significant stress from other life events (e.g., Emotional, relationship, work) | 0 (0) |
Type of Contraception Use Prior to Pregnancy * | n (%) |
---|---|
Combined OCP | 17 (14.3) |
IUD | 17 (14.3) |
Depo-Provera/Nexplanon | 4 (3.4) |
Vaginal ring | 4 (3.4) |
Condom | 18 (15.1) |
Natural family planning | 13 (10.9) |
Progesterone only pill | 16 (13.4) |
Spermicide | 2 (1.7) |
Withdrawal | 7 (5.9) |
Contraceptive patch | 1 (0.8) |
Other | 3 (2.5) |
None | 43 (36.1) |
Referral Pattern and Patient Preference Questions | Positive Number of Patient Responses n (%) |
---|---|
Appointment with cardiology prior to visit | 84 (71.8) |
Appointment with high-risk OB prior to visit | 57 (48.3) |
Intimidated by multiple providers in same exam room | 17 (14.3) |
Would have preferred to see providers at separate visits | 9 (7.6) |
Perceived improvement of communication with multiple providers in same exam room | 102 (86.4) |
Perceived improvement in overall care with multiple providers in same exam room | 103 (86.6) |
Attend postpartum visit | 100 (84.7) |
Would use program for subsequent pregnancies | 84 (70.6) |
Would recommend program to family or friends | 106 (89.1) |
Do you feel that a combined visit saved you money | 87 (73.1) |
Had support person attend COB visit | 65 (54.6) |
Support person present enhanced understanding | 60 (95.2) |
Satisfaction Parameter | Total Cohort Score (Mean ± SD) n = 119 |
---|---|
Quality of care received | 6.2 ± 1.5 |
Seeing OB and cardiologist in same visit | 6.3 ± 1.5 |
Communication amongst team members | 6.1 ± 1.6 |
Communication regarding care and expectations | 6.1 ± 1.5 |
Delivery location | |
Communication between clinic doctors and delivery team at Saint Luke’s main campus | 6.0 ± 1.7 |
Communication between clinic doctors and delivery team at other hospitals | 6.1 ± 1.6 |
Knowledge Prior to Program | Positive Response n (%) | Perceived Knowledge Acquisition | Positive Response n (%) |
---|---|---|---|
Cardiology counseling about effects of pregnancy on heart condition | 41 (35.0) | As a result of being part of the program, knowledge gained about pregnancy impacts on heart disease | 88 (73.9) |
Counseling about effects of heart medications during pregnancy | 36 (30.5) | ||
Counseled against pregnancy due to heart condition | 13 (11) | ||
Counseled about safe birth control options | 50 (42.4) | Improved understanding of safe birth control options | 66 (55.9) |
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Share and Cite
Florio, K.L.; White, D.; Gosch, K.; Patel, N.; Daming, T.; Williams, E.M.; Hostetter, S.; Gray, R.; Nelson, L.; Swearingen, K.; et al. Patient-Perceived Satisfaction and Knowledge Uptake in a Combined Cardio-Obstetrics Clinic. J. Cardiovasc. Dev. Dis. 2022, 9, 433. https://doi.org/10.3390/jcdd9120433
Florio KL, White D, Gosch K, Patel N, Daming T, Williams EM, Hostetter S, Gray R, Nelson L, Swearingen K, et al. Patient-Perceived Satisfaction and Knowledge Uptake in a Combined Cardio-Obstetrics Clinic. Journal of Cardiovascular Development and Disease. 2022; 9(12):433. https://doi.org/10.3390/jcdd9120433
Chicago/Turabian StyleFlorio, Karen L., Darcy White, Kensey Gosch, Neil Patel, Tara Daming, Emily M. Williams, Sarah Hostetter, Rebecca Gray, Lynne Nelson, Kathleen Swearingen, and et al. 2022. "Patient-Perceived Satisfaction and Knowledge Uptake in a Combined Cardio-Obstetrics Clinic" Journal of Cardiovascular Development and Disease 9, no. 12: 433. https://doi.org/10.3390/jcdd9120433
APA StyleFlorio, K. L., White, D., Gosch, K., Patel, N., Daming, T., Williams, E. M., Hostetter, S., Gray, R., Nelson, L., Swearingen, K., Henricks, C., Grodzinsky, A., Rader, V., Lee, J., Magalski, A., & Schmidt, L. (2022). Patient-Perceived Satisfaction and Knowledge Uptake in a Combined Cardio-Obstetrics Clinic. Journal of Cardiovascular Development and Disease, 9(12), 433. https://doi.org/10.3390/jcdd9120433