Search Results (1,302)

Artificial intelligence (AI) is reshaping customer service, with AI-powered chatbots serving as a critical component in delivering continuous support across sales, marketing, and service domains, thereby enhancing operational efficiency. However, consumer engagement remains suboptimal, as many users favor human interaction due to concerns regarding chatbots’ ability to address complex issues and their perceived lack of empathy, which subsequently reduces satisfaction and sustainable usage. This study examines the determinants of user attitude and identifies factors influencing sustainable chatbot use. Utilizing survey data from 735 Chinese university students who have engaged with AI-powered chatbots, the analysis reveals that four key motivational categories: utilitarian (information acquisition), hedonic (enjoyment and time passing), technology (media appeal), and social (social presence and interaction) significantly influence user attitude toward chatbot services. Conversely, privacy invasion exerts a negative impact on user attitude, suggesting that while chatbots provide certain benefits, privacy issues can significantly undermine user satisfaction. Moreover, the findings suggest that user attitude serves as a pivotal determinant in fostering both user stickiness and sustainable usage of chatbot services. This study advances prior U&G-, TAM-, and ECM-based research by applying these frameworks to AI-powered chatbots in business communication, refining the U&G model with four specific motivations, integrating perceived privacy invasion to bridge gratification theory with risk perception, and directly linking user motivations to business outcomes such as attitude and stickiness. This study underscores that optimizing chatbot functionalities to enhance user gratification while mitigating privacy risks can substantially improve user satisfaction and stickiness, offering valuable implications for businesses aiming to enhance customer loyalty through AI-powered services. Full article

In recent years, there have been significant advances in the application of technology in professional kitchens. This evolution of “smart kitchens” has transformed the food processing sector, ensuring higher standards of food safety through continual microbial monitoring, quality control, and hygiene improvements. This review critically discusses the recent developments in technology in commercial kitchens, focusing on their impact on microbial safety, operational efficiency, and sustainability. The literature was sourced from peer-reviewed journals, industry publications, and regulatory documents published between 2000 and 2025, selected for their relevance to the assurance of food safety using emerging technologies especially for use in commercial kitchens. Some of the most significant of these technologies currently being employed in smart kitchens include the following: smart sensors and IoT devices, artificial intelligence and machine learning systems, blockchain-based traceability technology, robotics and automation, and wearable monitoring devices. The review evaluated these technologies against criteria such as adherence to existing food safety regulations, ease of integration, cost factors, staff training requirements, and consumer perception. It is shown that these innovations will significantly enhance hygiene control, reduce the levels of waste, and increase business revenue. However, they are constrained by high installation costs, integration complexity, lack of standardized assessment measures, and the need for harmonizing automation with human oversight. Thus, for the widespread and effective uptake of these technologies, there is a need for better collaboration between policymakers, food experts, and technology innovators in creating scalable, affordable, and regulation-compliant solutions. Overall, this review provides a consolidated evidence base and practical insights for stakeholders seeking to implement advanced microbial safety technologies in professional kitchens, highlighting both current capabilities and future research opportunities. Full article

With the rapid advancement of artificial intelligence (AI), its deep integration into corporate operations has become the key driver for firms to reconfigure factor resources, boost green total factor productivity, and achieve green transformation. This analysis empirically investigates the influence of AI on corporate green transformation using panel data of China’s listed companies from 2015 to 2022. This research employs a multidimensional fixed effects linear model to analyze the relationship, finding that AI significantly enhances corporate green transformation. Mechanism analysis reveals that AI promotes green transformation by enhancing firm research and development (R&D) and firm green innovation capabilities. Heterogeneity analysis shows that the positive impact of AI on corporate green transformation is more significant in the eastern region, post-COVID−19, and in low-pollution industries. The impact is also significantly and positively moderated by the development of the non-state-owned economy and the development degree of product markets. These findings suggest that AI is a critical tool for promoting sustainable economic growth and green transformation in businesses. Full article

This study explores the adoption of artificial intelligence (AI) in digital commerce platforms and whether such adoption is aligned with market positioning changes. Focusing on five of the largest e-commerce companies—Amazon, Apple, Shein, Temu, and IKEA—the study examines the application of AI in six key areas of operation: customer service, logistics, personalization, security, and supply chain management. A two-stage qualitative method was employed: a Scopus database-organized literature review, and a walkthrough examination of each company’s home page. There is extensive diversity in the deployment strategies of AI, which business models and digital maturity drive, the findings show. Amazon has end-to-end integration, but newer entrants such as Shein and Temu are concentrating on customer-facing AI tools. Apple, although it uses AI across its ecosystem, illustrates few examples in its online store. Notably, the rankings of firms under study align with their 2023 revenue rankings. Although no cause-and-effect relationship is assumed between the adoption of AI and revenue performance enhancement, the existence of a correlation suggests that AI could facilitate strategic differentiation. A comparative method for analyzing the adoption of AI is proposed in the study and highlights the importance of ethical, organizational, and regulatory concerns. Subsequent research should involve empirical measures of performance, longitudinal monitoring, and user-led assessments to enhance understanding of the impact of AI on digital trade. Full article

This paper systematically examines the key developmental stages of China’s new energy vehicle (NEV) charging and battery swapping industry, analyzing technological breakthroughs, market expansion, and policy support in each phase. The study identifies three distinct stages: the initial exploration phase (before 2014), the comprehensive deployment phase (2014–2020), and the high-quality development phase (since 2021). The industry has established a diverse energy replenishment system centered on charging infrastructure, with battery swapping serving as a complementary approach. Policy implementation has yielded significant achievements, including rapid infrastructure expansion, continuous technological upgrades, innovative business models, and improved user experiences. However, persistent challenges remain, such as insufficient standardization, unprofitable business models, and coordination barriers between stakeholders. The paper forecasts future development trajectories, including the widespread adoption of high-power charging technology, intelligent charging system upgrades, integration of Solar Power, Energy Storage, and EV Charging, diversified operational ecosystems for charging/swapping facilities, deep integration of virtual power plants, and the construction of comprehensive energy stations. Policy recommendations emphasize strengthening standardization, optimizing regional coordination and subsidy mechanisms, enhancing participation in virtual power plant frameworks, promoting the interoperability of charging/swapping infrastructure, and advancing environmental sustainability through resource recycling. Full article

Transportation Management Systems (TMSs) play a pivotal role in streamlining logistics operations, yet selecting the most suitable TMS software remains a complex, multi-criteria decision-making problem. This study introduces a hybrid evaluation framework combining the Bayesian Best–Worst Method (BBWM) and TOPSIS to identify, weigh, and rank software selection criteria tailored to the logistics business. Drawing on insights from 13 logistics experts, five main criteria—technological competence, service, functionality, cost, and software developer (vendor)—and 16 detailed sub-criteria are defined to reflect business-specific needs. The core novelty of this research lies in its systematic weighting of TMS software criteria using the BBWM, offering robust and expert-driven priority insights for decision makers. Results show that functionality (26.6%), particularly load tracking (35.8%) and cost (22.7%), mainly software license cost (39.8%), are the dominant decision factors. Beyond operational optimization, this study positions TMS software selection as a strategic entry point for sustainable digital transformation in logistics. The proposed framework empowers business to align digital infrastructure choices with sustainability goals such as emissions reduction, energy efficiency, and intelligent resource planning. Applying TOPSIS to a real-world case in Türkiye, this study ranks software alternatives, with “ABC” emerging as the most favorable solution (57.2%). This paper contributes a replicable and adaptable model for TMS software evaluation, grounded in business practice and advanced decision science. Full article

Blockchain’s decentralized, immutable, and transparent nature offers a promising solution to enhance security, trust, and efficiency in supply chains. While integrating blockchain into the SCM process poses significant challenges, including technical, operational, and regulatory issues, this review analyzes blockchain’s potential in SCM with a focus on the key challenges encountered when applying blockchain in this domain—such as scalability limitations, interoperability barriers, high implementation costs, and privacy as well as data security concerns. The key contributions are as follows: (1) applications of blockchain across major SCM domains—including pharmaceuticals, healthcare, logistics, and agri-food; (2) SCM functions that benefit from blockchain integration; (3) how blockchain’s properties is reshaping modern SCM processes; (4) the challenges faced by businesses while integrating blockchain into supply chains; (5) a critical evaluation of existing solutions and their limitations, categorized into three main domains; (6) unresolved issues highlighted in dedicated “Critical Issues to Consider” sections; (7) synergies with big data, IoT, and AI for secure and intelligent supply chains, along with challenges of emerging solutions; and (8) unexplored domains for blockchain in SCM. By synthesizing current research and industry insights, this study offers practical guidance and outlines future directions for building scalable and resilient global trade networks. Full article

Miao embroidery holds significant cultural, economic, and aesthetic value. However, its transmission faces numerous challenges: a high learning threshold, a lack of interest among younger generations, and low production efficiency. These factors have created obstacles to its sustainable development. In the age of artificial intelligence (AI), generative AI is expected to improve the efficiency of pattern innovation and the adaptability of the embroidery industry. Therefore, this study proposes a Miao embroidery pattern generation and application method based on Stable Diffusion and low-rank adaptation (LoRA) fine-tuning. The process includes image preprocessing, data labeling, model training, pattern generation, and embroidery production. Combining objective indicators with subjective expert review, supplemented by feedback from local artisans, we systematically evaluated five representative Miao embroidery styles, focusing on generation quality and their social and business impact. The results demonstrate that the proposed model outperforms the original diffusion model in terms of pattern quality and style consistency, with optimal results obtained under a LoRA scale of 0.8–1.2 and diffusion steps of 20–40. Generated patterns were parameterized and successfully implemented in digital embroidery. This method uses AI technology to lower the skill threshold for embroidery training. Combined with digital embroidery machines, it reduces production costs, significantly improving productivity and increasing the income of embroiderers. This promotes broader participation in embroidery practice and supports the sustainable inheritance of Miao embroidery. It also provides a replicable technical path for the intelligent generation and sustainable design of intangible cultural heritage (ICH). Full article

Machine vision technologies play a critical role in the advancement of modern human-centric manufacturing systems. This study investigates their practical applications in improving both safety and productivity within industrial environments. Particular attention is given to areas such as quality assurance, worker protection, and process optimization, illustrating how intelligent visual inspection systems and real-time data analysis contribute to increased operational efficiency and higher safety standards. The research methodology combines an in-depth analysis of industrial case studies, including one from the frozen dough industry, with a systematic review of the current literature on machine vision technologies in manufacturing. The findings highlight the potential of such systems to reduce human error, maintain consistent product quality, minimize material waste, and promote safer and more adaptable work environments. This study offers valuable insights into the integration of advanced visual technologies within human-centered production environments, while also addressing key challenges and future opportunities for innovation and technological evolution. Full article

The construction sector is particularly prone to financial instability, with insolvencies occurring more frequently among micro- and small-scale firms. The current study explores the application of artificial intelligence (AI) and machine learning (ML) models for predicting insolvency within this sector. The research combined a structured literature review with empirical analysis of construction sector-level insolvency data spanning the recent decade. A critical review of studies highlighted a clear shift from traditional statistical methods to AI/ML-driven approaches, with ensemble learning, neural networks, and hybrid learning models demonstrating superior predictive accuracy and robustness. While current predictive models mostly rely on financial ratio-based inputs, this research complements this foundation by introducing additional sector-specific variables. Empirical analysis reveals persistent patterns of distress, with micro- and small-sized construction businesses accounting for approximately 92% to 96% of insolvency cases each year in the Australian construction sector. Key risk signals such as firm size, cash flow risks, governance breaches and capital adequacy issues were translated into practical features that may enhance the predictive sensitivity of the existing models. The study also emphasises the need for digital self-assessment tools to support micro- and small-scale contractors in evaluating their financial health. By transforming predictive insights into accessible, real-time evaluations, such tools can facilitate early interventions and reduce the risk of insolvency among vulnerable construction firms. The current study combines insights from the review of AI/ML insolvency prediction models with sector-specific feature derivation, potentially providing a foundation for future research and practical adaptation in the construction context. Full article

Real-time industrial inspection is a crucial component of production automation, with key challenges lying in enhancing detection accuracy for specific tasks and effectively mitigating the adverse impacts of complex production environments. Addressing these issues, this paper proposes an innovative solution. We introduce the Head_DySnake module in the detection head to significantly bolster the capture and recognition capabilities of defect texture features. Concurrently, at the initial stage of the backbone network, we integrate the Attention Denoising Module(ADConv) module, which employs an attention-guided mechanism for effective noise reduction in production environments, thereby eliminating high-level noise caused by high background similarity. Through these optimizations, our research achieves a 6.3% mAP improvement on the NEU-DET dataset with a computational demand of merely 9.8 GFLOPs, and a 5.9% mAP improvement on the GC10-DET dataset. This study thoroughly explores the impact of steel defect-specific textures on recognition performance and validates the positive role of attention-guided environmental denoising strategies in enhancing model robustness. These findings offer new perspectives for lightweight model design and performance optimization in industrial production inspection and are expected to provide valuable insights for the detection of other types of defects in related research fields. Full article

Artificial intelligence (AI) is playing an increasingly important role in driving sustainable change across coastal and marine environments. Artificial intelligence offers strong support for environmental decision-making by helping to process complex data, anticipate outcomes, and fine-tune day-to-day operations. In busy coastal zones such as the Mediterranean where tourism and boating place significant strain on marine ecosystems, AI can be an effective means for marinas to reduce their ecological impact without sacrificing economic viability. This research examines the contribution of artificial intelligence toward the development of environmental sustainability in marina management. It investigates how AI can potentially reconcile economic imperatives with ecological conservation, especially in high-traffic coastal areas. Through a focus on the impact of social and technological context, this study emphasizes the way in which local conditions constrain the design, deployment, and reach of AI systems. The marinas of Ibiza and Monaco are used as a comparative backdrop to depict these dynamics. In Monaco, efforts like the SEA Index^® and predictive maintenance for superyachts contributed to a 28% drop in CO₂ emissions between 2020 and 2025. In contrast, Ibiza focused on circular economy practices, reaching an 85% landfill diversion rate using solar power, AI-assisted waste systems, and targeted biodiversity conservation initiatives. This research organizes AI tools into three main categories: supervised learning, anomaly detection, and rule-based systems. Their effectiveness is assessed using statistical techniques, including t-test results contextualized with Cohen’s d to convey practical effect sizes. Regression R² values are interpreted in light of real-world policy relevance, such as thresholds for energy audits or emissions certification. In addition to measuring technical outcomes, this study considers the ethical concerns, the role of local communities, and comparisons to global best practices. The findings highlight how artificial intelligence can meaningfully contribute to environmental conservation while also supporting sustainable economic development in maritime contexts. However, the analysis also reveals ongoing difficulties, particularly in areas such as ethical oversight, regulatory coherence, and the practical replication of successful initiatives across diverse regions. In response, this study outlines several practical steps forward: promoting AI-as-a-Service models to lower adoption barriers, piloting regulatory sandboxes within the EU to test innovative solutions safely, improving access to open-source platforms, and working toward common standards for the stewardship of marine environmental data. Full article

Adapting contemporary business models to the challenges of implementing new technologies influences the sustainable value of companies. This study examines the disclosure practices of Romanian-listed companies regarding accounting estimates, their correlation with financial performance, ESG scores, and the use of artificial intelligence (AI). Financial data was gathered from annual reports and those regarding the use of AI on companies’ websites. Financial performance was measured through profitability and liquidity indicators. The results of the statistical regressions showed that company size can influence AI disclosure; however, industry is not a strong predictor, and the number of employees does not significantly influence AI disclosure. A positive relationship was found between AI transparency and the current ratio, suggesting that companies disclosing more information about their AI use may have higher current liquidity. Additionally, a statistically significant negative relationship was observed between the AI disclosure score and net profit, indicating that greater AI transparency is associated with lower net income. The results of interaction analysis proved that there may be a relationship between ESG exposure and financial performance when considering AI disclosure. However, this result may be considered controversial in a more conservative analysis, emphasizing the need for a more nuanced and multidimensional approach. Full article

Cardiovascular Disease (CVD) remains the number one cause of morbidity and mortality, accounting for 17.9 million deaths every year. Precise and early diagnosis is therefore critical to the betterment of the patient’s outcomes and the many burdens that weigh on the healthcare systems. This work presents for the first time an innovative approach using the DenseNet architecture that allows for the automatic recognition of CVD from clinical data. The data is preprocessed and augmented, with a heterogeneous dataset of cardiovascular-related images like angiograms, echocardiograms, and magnetic resonance images used. Optimizing the deep features for robust model performance is conducted through fine-tuning a custom DenseNet architecture along with rigorous hyper parameter tuning and sophisticated strategies to handle class imbalance. The DenseNet model, after training, shows high accuracy, sensitivity, and specificity in the identification of CVD compared to baseline approaches. Apart from the quantitative measures, detailed visualizations are conducted to show that the model is able to localize and classify pathological areas within an image. The accuracy of the model was found to be 0.92, precision 0.91, and recall 0.95 for class 1, and an overall weighted average F1-score of 0.93, which establishes the efficacy of the model. There is great clinical applicability in this research in terms of accurate detection of CVD to provide time-interventional personalized treatments. This DenseNet-based approach advances the improvement on the diagnosis of CVD through state-of-the-art technology to be used by radiologists and clinicians. Future work, therefore, would probably focus on improving the model’s interpretability towards a broader population of patients and its generalization towards it, revolutionizing the diagnosis and management of CVD. Full article

In today’s fast-moving digital economy, service start-ups are reshaping industries; however, they face intense uncertainty, limited resources, and fierce competition. This study introduces an Artificial Intelligence (AI)-powered process modeling framework designed to give these ventures a competitive edge by combining big data analytics, machine learning, and Business Process Model and Notation (BPMN). While past models often overlook the dynamic, human-centered nature of service businesses, this research fills that gap by integrating AI-Driven Ideation, AI-Augmented Content, and AI-Enabled Personalization to fuel innovation, agility, and customer-centricity. Expert insights, gathered through a two-stage fuzzy Delphi method and validated using DEMATEL, reveal how AI can transform start-up processes by offering real-time feedback, predictive risk management, and smart customization. This model does more than optimize operations; it empowers start-ups to thrive in volatile, data-rich environments, improving strategic decision-making and even health and safety governance. By blending cutting-edge AI tools with process innovation, this research contributes a fresh, scalable framework for digital-age entrepreneurship. It opens exciting new pathways for start-up founders, investors, and policymakers looking to harness AI’s full potential in transforming how new ventures operate, compete, and grow. Full article