Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities
Abstract
:1. Introduction
- How is a smart sustainable city conceptualized in the wake of existing two categories such as smart city and sustainable city?
- What roles do infrastructure, serviced delivery, digital transformation, and governance play in ‘smart cities’ and ‘sustainable cities’?
- What are the interconnectedness and symbiotic relationships between the four aspects—infrastructure, service delivery, governance, and digital transformation—in the context of smart sustainable cities?
2. Materials and Methods
2.1. Search Strategy and Scholarly Sources
2.2. Inclusion and Exclusions
2.3. Organisation of the Literature
2.4. Analyses
- Defining smart sustainable cities.
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- Smart cities;
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- Sustainable cities;
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- Smart sustainable cities.
- Conceptual Framework for Smart Sustainable Cities.
- Role of infrastructure, serviced delivery, digital transformation and governance in ‘smart cities’ and ‘sustainable cities’.
- Interconnectedness and symbiotic relationships between the four aspects-infrastructure, service delivery, governance and digital transformation.
- ▪
- Digital Transformation and Infrastructure;
- ▪
- Infrastructure and Service Delivery;
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- Digital transformation and service delivery;
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- Service Delivery and Governance;
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- Governance and Digital Transformation;
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- Case Studies of successful symbiotic relationships.
3. Conceptualizing a Smart Sustainable City
3.1. Smart Cities
3.2. Sustainable Cities
3.3. Smart Sustainable Cities
3.4. A General Conceptual Framework for Smart Sustainable Cities
4. Role of Infrastructure, Serviced Delivery, Governance, and Digital Transformation in ‘Smart Cities’ and ‘Sustainable Cities’
5. Interconnectedness and Symbiotic Relationships between the Four Aspects—Infrastructure, Service Delivery, Governance, and Digital Transformation
5.1. Digital Transformation and Infrastructure
5.1.1. Defining Digital Transformation and Its Significance
5.1.2. Influence of Digitalization on the Development of Physical and Virtual Infrastructure
5.1.3. Digital Technologies for Optimizing Infrastructure Planning, Construction, and Maintenance
5.2. Infrastructure and Service Delivery
5.2.1. Relationship between Robust Infrastructure and Effective Service Delivery
5.2.2. The Influence of Well-Designed Infrastructure on Service Accessibility and Quality
5.2.3. Aligning Infrastructure Development with Evolving Service Demands
5.3. Digital Transformation and Service Delivery
5.3.1. Relationship between Service Delivery and Digital Transformation
5.3.2. Influence of Digital Transformation on Service Delivery
5.3.3. Aligning Digital Transformation with Service Delivery Demands
5.4. Service Delivery and Governance
5.4.1. Linkage between Efficient Service Delivery and Good Governance
5.4.2. Importance of Transparent Accountable Governance Practices for Improved Service Provision
5.4.3. People/Stakeholder Engagement and Data-Driven Decision-Making in Enhancing Governance
5.5. Governance and Digital Transformation
5.5.1. The Influence of Digital Tools and Platforms on Governance Structures and Processes
5.5.2. The Potential of E-Governance and Digital Platforms in Enhancing Citizen Participation and Accountability
5.5.3. Addressing the Challenges Related to Data Privacy, Cybersecurity, and Inclusivity in Digital Governance
5.6. Case Studies of Successful Symbiotic Relationships
5.6.1. Singapore
5.6.2. Estonia
5.6.3. India
5.6.4. United Kingdom
5.6.5. Rwanda
6. Discussion and Implications
6.1. Discussions
6.2. Implications
- Digital Transformation as a Catalyst for Change: Digital transformation, characterized by the integration of advanced technologies including AI, is pivotal in reshaping service delivery across government, healthcare, and education sectors. The adoption of digital tools would enhance transparency, efficiency, and decision-making, laying the foundation for responsive governance, which is pivotal for smart sustainable cities;
- Interconnected and Intelligent Infrastructure: The integration of digital technologies into physical and virtual infrastructure, such as IoT and smart technologies including AI, leads to an interconnected and intelligent world. This evolution breaks physical barriers and enhances the efficiency, resilience, and adaptability of infrastructure in cities;
- Impact on Infrastructure Planning and Construction: Digital transformation significantly impacts infrastructure planning, construction, and maintenance. Technologies like data analytics, GIS analysis, and BIM contribute to informed decision making, collaboration, and safety. Real-time monitoring through IoT and AR applications contribute to more efficient, sustainable, and resilient infrastructure development in cities;
- Infrastructure’s Role in Effective Service Delivery: Well-designed infrastructure plays a fundamental role in enhancing service accessibility and quality across various sectors. Challenges in public service provision, rooted in governance issues, can be addressed through digital technologies, overcoming information constraints and enhancing monitoring in smart sustainable cities;
- Contribution to Good Governance Principles: The nexus between infrastructure and effective service delivery aligns with principles of good governance, including transparency, accountability, responsiveness, and the rule of law. Digital tools and platforms amplify transparency, efficiency, and citizen engagement within governance structures, fostering public trust;
- Transformative Synergy of People’s Engagement and Data-Driven Decision-Making: The collaboration between people engagement and data-driven decision-making enhances transparency, responsiveness, and accountability in governance structures. This transformative synergy empowers people/stakeholders, promotes continuous improvement in policy evaluation, and supports adaptive governance structures.
7. Conclusions
Funding
Data Availability Statement
Conflicts of Interest
References
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Literature Source | Numbers | Share (%) |
---|---|---|
Journal articles | 130 | 65.82 |
Conference Proceedings | 13 | 6.63 |
Books | 17 | 8.67 |
Book chapters | 11 | 5.61 |
Report | 25 | 12.76 |
Thesis | 1 | 0.51 |
Total | 196 | 100.00 |
Infrastructure | Service Delivery | Governance | Digital Transformation |
---|---|---|---|
Basic water supply system | Drinking water quality | Citizen participation in decision-making and implementation | Household internet access, fixed broadband subscriptions |
Potable water supply system | Water consumption | Responsiveness | Wireless broadband subscriptions |
Wastewater collection system | Freshwater consumption | Emergency service response time | Wireless broadband coverage |
Household sanitation system | Wastewater treatment solid Waste treatment | Police service | Availability of WIFI in public areas |
Electricity including renewable energy infrastructure | Electricity consumption, electricity system outage time, electricity system outage frequency, renewable energy consumption, residential thermal energy consumption | Fire service, crime prevention, traffic facilities childcare availability, natural disaster-related activities, disaster-related economic plans, resilience plans | Household internet access, fixed broadband subscriptions, student ICT access, electronic health records, digital financing/banking/payment system |
Public transport network | EMF exposure, noise exposure | ||
Bicycle network | Bicycling | ||
Transportation mode share | Efficient transportation | ||
Shared bicycles | Bicycling | ||
Shared vehicles | Ride share | ||
Low-carbon emission passenger vehicles | Low air pollution | ||
Public transport network convenience | Travel time index | ||
Pedestrian infrastructure | Public building sustainability | ||
Public buildings | Public building energy consumption | ||
Integrated building management systems in public buildings | Sustainable and efficient buildings | ||
Cultural infrastructure | Cultural activities | ||
Informal settlements | Residential facilities for bioadvected groups | ||
Open green spaces/green areas | Green area accessibility | ||
Protected natural areas | Environmental sustainability | ||
Recreational facilities | Outdoor recreation |
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Das, D.K. Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities. Smart Cities 2024, 7, 806-835. https://doi.org/10.3390/smartcities7020034
Das DK. Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities. Smart Cities. 2024; 7(2):806-835. https://doi.org/10.3390/smartcities7020034
Chicago/Turabian StyleDas, Dillip Kumar. 2024. "Exploring the Symbiotic Relationship between Digital Transformation, Infrastructure, Service Delivery, and Governance for Smart Sustainable Cities" Smart Cities 7, no. 2: 806-835. https://doi.org/10.3390/smartcities7020034