- Article
Artificial intelligence (AI) is reshaping the world of work, creating new opportunities for employee development while increasing the importance of digital competencies and psychosocial resources that support adaptation to technological change. Drawing on Job Demands–Resources (JD–R) theory, this study examines the relationship between employees’ digital literacy and sustainable work behavior, focusing on the parallel mediating roles of learning agility and resilient work behavior. The data were collected from full-time employees working in five-star hotels in the Greater Cairo Region of Egypt, and the hypothesized relationships were examined using variance-based structural equation modeling. The findings reveal that digital literacy is positively associated with sustainable work behavior, learning agility, and resilient work behavior. Furthermore, both learning agility and resilient work behavior are positively associated with sustainable work behavior and significantly mediate the relationship between digital literacy and sustainable work behavior. These findings highlight the importance of employees’ digital capabilities and psychosocial resources in supporting adaptive and sustainable work practices amid ongoing digital transformation. This study extends JD–R theory by conceptualizing digital literacy as a personal resource that contributes to sustainable work behavior through complementary learning-oriented and resilience-oriented pathways. Practically, the findings underscore the value of digital skills development, continuous learning opportunities, and resilience-building initiatives in helping hospitality organizations foster more adaptive and sustainable working environments in an increasingly AI-influenced world of work.
10 November 2026





