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Volume 15
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10.4067/S0718-18762020000200102
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Journal of Theoretical and Applied Electronic Commerce Research is published by MDPI from Volume 16 Issue 3 (2021). Previous articles were published by another publisher in Open Access under a CC-BY 3.0 licence, and they are hosted by MDPI on mdpi.com as a courtesy and upon agreement with Faculty of Engineering of the Universidad de Talca.
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Article

Towards an Integrated Maturity Model of System and E-Business Applications in an Emerging Economy

by
Alejandro Cataldo
1,
César A. Astudillo
2,
Jimmy H. Gutiérrez-Bahamondes
2,
Luis González-Martínez
3 and
Robert McQueen
4
1
Faculty of Engineering, Business System School, Universidad de Talca, Talca, Chile
2
Computer Science Department, Faculty of Engineering, Universidad de Talca, Curicó, Chile
3
Engineering Systems Doctoral Program, Faculty of Engineering, Universidad de Talca, Curicó, Chile
4
Department of Management Systems, University of Waikato, Hamilton, New Zealand
J. Theor. Appl. Electron. Commer. Res. 2020, 15(2), 1-14; https://doi.org/10.4067/S0718-18762020000200102
Submission received: 16 August 2018 / Revised: 29 April 2019 / Accepted: 8 May 2019 / Published: 1 May 2020
Versions Notes

Abstract

Although there is a great number of maturity models proposed for Information Systems, most of them have three limitations: (1) they are focused on a single or small subset of companies; (2) they do not address the evolution of enterprise systems and e-business applications, simultaneously; (3) they are only focused on developed countries and do not consider emerging economies. We developed a maturity model of Information Systems that addresses these limitations through a data mining approach. The results showed that clustering analysis was an effective method for discovering similar groups of companies according to the set of enterprise systems and e-business applications that they adopted. Two major conclusions can be outlined: Unlike previous models, it has been shown that companies can be grouped only in three stages of maturity. Furthermore, the evolutionary pattern of systems adopted by companies follows a path oriented to obtain greater efficiencies at the expense of those that strengthen the relationship with customers. The results are relevant to practitioners, researchers and policy makers in emerging economies.
Keywords: Information systems; Business systems; E-Business applications; Maturity models; Clustering analysis; Data mining Information systems; Business systems; E-Business applications; Maturity models; Clustering analysis; Data mining

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MDPI and ACS Style

Cataldo, A.; Astudillo, C.A.; Gutiérrez-Bahamondes, J.H.; González-Martínez, L.; McQueen, R. Towards an Integrated Maturity Model of System and E-Business Applications in an Emerging Economy. J. Theor. Appl. Electron. Commer. Res. 2020, 15, 1-14. https://doi.org/10.4067/S0718-18762020000200102

AMA Style

Cataldo A, Astudillo CA, Gutiérrez-Bahamondes JH, González-Martínez L, McQueen R. Towards an Integrated Maturity Model of System and E-Business Applications in an Emerging Economy. Journal of Theoretical and Applied Electronic Commerce Research. 2020; 15(2):1-14. https://doi.org/10.4067/S0718-18762020000200102

Chicago/Turabian Style

Cataldo, Alejandro, César A. Astudillo, Jimmy H. Gutiérrez-Bahamondes, Luis González-Martínez, and Robert McQueen. 2020. "Towards an Integrated Maturity Model of System and E-Business Applications in an Emerging Economy" Journal of Theoretical and Applied Electronic Commerce Research 15, no. 2: 1-14. https://doi.org/10.4067/S0718-18762020000200102

APA Style

Cataldo, A., Astudillo, C. A., Gutiérrez-Bahamondes, J. H., González-Martínez, L., & McQueen, R. (2020). Towards an Integrated Maturity Model of System and E-Business Applications in an Emerging Economy. Journal of Theoretical and Applied Electronic Commerce Research, 15(2), 1-14. https://doi.org/10.4067/S0718-18762020000200102

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