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Journal: Int. J. Environ. Res. Public Health, 2018
Volume: 15
Number: 1310

Article: Integrating Refined Kano Model and QFD for Service Quality Improvement in Healthy Fast-Food Chain Restaurants
Authors: by Kai-Jung Chen, Tsu-Ming Yeh, Fan-Yun Pai and Der-Fa Chen
Link: https://www.mdpi.com/1660-4601/15/7/1310

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