Nursing Students’ Perceptions of Smartphone Use in the Clinical Care and Safety of Hospitalised Patients
Abstract
:1. Introduction
2. Materials and Methods
2.1. Design
2.2. Participants
2.3. Data Collection
2.4. Data Analysis
2.5. Ethical Considerations
2.6. Rigor
3. Results
3.1. Smartphone Use as a Personal Resource in the Clinical Setting
3.1.1. Smartphones as a Means of Personal Gratification
“For me, forgetting my smartphone makes me feel like I’m missing something, I feel a bit of anxiety thinking about who could have tried to talk to me or message me.”(DIS3)
“I’m always looking at my smartphone, I always have it on me. Nowadays, we’re addicted to our smartphones at work and really, everywhere.”(FGS1)
“Work shifts are really long and sometimes it’s necessary. I use it for other things than work… I need it.”(D1S1)
“(When you use your smartphone) you disconnect from wherever you are… if you’ve had a stressful work shift… well, you can escape a bit, and feel as if you weren’t in the hospital, and it helps.”(FGS2)
“In the (nurses’) lounge, no one pays any attention to you, you don’t know who to talk to so you take out your smartphone because everyone else is using theirs. In the end, it’s as if you don’t have workmates, you mind your own business…”(DIS10)
3.1.2. Failure of Professional Competence
“Sometimes you’re so focused on your WhatsApp conversations that you don’t hear your workmate, so you don’t you realise that the patient has already had their tests done or that the doctor has already gone by the room… and then you go to do it…”(DIS3)
“They send the trainee, yeah, let him (the nursing student) do it. Meanwhile, (the nursing professional) is on Facebook… without a worry in the world, you really see that happen, it’s the reality.”(FGS1)
“They (the preceptors) start using their smartphone, you ask them something and they don’t respond, they ignore you… their smartphone seems to be more important than you, and it’s not a good feeling… it’s not the same.”(DIS5)
3.2. Smartphone as a Support Mechanism for Making Clinical Decisions
3.2.1. Support Mechanism for Care
“I’ve used it to look up medications that I wasn’t exactly familiar with or didn’t know how to administer them, to calculate doses, or things like that. I’ve also used it to look up care methods or watch videos of the procedures that I’m going to do… it has gotten me out of difficult situations.”(DIS2)
“I saw how nurses would take pictures of wounds or ulcers and upload them to an app to see how they change.”(DIS4)
“I’ve used WhatsApp groups for many things like resolving doubts about patient care, sharing experiences and opinions, supporting each other, it’s incredible… you immediately have an answer or at least alternatives…and it feels welcoming, you don’t feel as embarrassed and you ask more questions, for me it’s something positive.”(FGS1)
3.2.2. Empowering Clinical Work
“Simply having my smartphone with me makes me feel safer and more relaxed. Sometimes I’ve needed to know something and the nurse wasn’t with me, thanks to my smartphone I was able to resolve it on my own.”(DIS5)
“I’ve seen a nurse do something one way and later another way, while in class they taught us to do it a different way. You don’t know which way is right…so you look it up on your smartphone and find out how to do it.”(FGS2)
3.3. Impact of Smartphone Use on Patient Care
3.3.1. Communication as the Key Link between the Nurse and Patient
“One time my smartphone rang while I was in a patient’s room, interrupting our conversation. The patient was taken aback, as if he wasn’t my priority. I could tell that he felt neglected and his expression changed… as if I had disappointed him.”
“I received bad news (by smartphone) while I was talking with a patient, which directly affected me. From that moment on, I didn’t have the same motivation or concentration, I didn’t pay attention to the conversation I was having with the patient, meanwhile he was telling me personal things that were important to him.”(FGS2)
3.3.2. Compromising the Clinical Safety of the Patient
“I always bring my mobile phone with me to the clinical practicums. When I receive a WhatsApp, I want to quickly finish what I’m doing so that I can look at it, I can’t help it… it’s out of my control.”(DIS2)
“One day they sent me to administer a Nolotil and to do an electrocardiogram on a patient but because I was on WhatsApp, I did it to the patient in a different room. I mean, I went back to the room I was in before… it was a moment of carelessness.”(DIS6)
“You’re always touching your smartphone, later you touch your face or you touch the patient, it’s a source of infection. Also, during the current pandemic, it is very dangerous.”(FGS1)
3.3.3. The Search for Ethics: The Need for Change of Smartphone Use in the Professional Environment
“On some occasions I’ve seen something interesting when I’m with the patient, so I took pictures with my smartphone without asking the patient and even shared it with my workmates.”(DIS4)
“I think measures should be taken and (smartphone) use should be regulated… also, it would be a positive aspect for teamwork.”(DIS3)
“One day, a patient turned in a customer complaint form because the nurse used her mobile phone in the patient’s room… it was a big problem at the hospital.”(DIS8)
“When you arrive at the hospital, no one tells you how you should use your smartphone. You don’t know if you should put it on silence mode, have the volume on or turn it off. You don’t know where you can use it either. You feel lost.”(DIS1)
4. Discussion
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
References
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Interview Guide Questions |
---|
What is your experience using the smartphone during clinical practices? |
Could you tell me in which situations you use the smartphone in the clinical practices? Why? |
What is your opinion on the use of the smartphone in the clinical practices? |
How do you think the use of a smartphone could interfere in your clinical training? |
Tell me about your experience in the patient care process and using the smartphone |
How do you think that the use of the smartphone could interfere in the relationship between professionals or nursing students? |
Tell me about situations that you have witnessed in which the smartphone has been used in the presence of the patient |
Is there anything else you would like to say about this theme? |
Participant | Age (Year) | Gender | Course | Practicums Performed |
---|---|---|---|---|
FGS1-1 | 22 | M | 4 | 5 |
FGS1-2 | 31 | F | 2 | 1 |
FGS1-3 | 19 | F | 2 | 1 |
FGS1-4 | 23 | F | 4 | 6 |
FGS1-5 | 19 | F | 2 | 1 |
FGS1-6 | 19 | F | 2 | 1 |
FGS1-7 | 32 | F | 3 | 3 |
FGS2-1 | 19 | F | 2 | 1 |
FGS2-2 | 26 | F | 4 | 6 |
FGS2-3 | 19 | M | 2 | 1 |
FGS2-4 | 21 | M | 3 | 3 |
FGS2-5 | 19 | F | 2 | 1 |
FGS2-6 | 19 | F | 2 | 1 |
FGS2-7 | 19 | F | 2 | 1 |
DIS1 | 19 | M | 2 | 1 |
DIS2 | 20 | F | 3 | 3 |
DIS3 | 19 | F | 2 | 1 |
DIS4 | 24 | F | 4 | 6 |
DIS5 | 23 | M | 4 | 6 |
DIS6 | 19 | F | 2 | 1 |
DIS7 | 21 | F | 3 | 3 |
DIS8 | 19 | F | 2 | 1 |
DIS9 | 22 | F | 4 | 6 |
DIS10 | 20 | F | 2 | 1 |
Units of Meaning | Sub-Themes | Main Themes |
---|---|---|
Satisfaction of personal needs, need to be connected, catharsis, work isolation | Smartphones as a means of personal gratification | Theme 1. Smartphone use as a personal resource in the clinical setting |
Displacement of main tasks, labor non-compliance, poor training | Failure of professional competence | |
Consult medication, visualize clinical procedures, record clinical information, support groups | Support mechanism for care | Theme 2. Smartphone as a support mechanism for making clinical decisions |
Self-confidence, problem solving, critical thinking | Empowering clinical work | |
Patient communication, lack of empathy, loss of relevant information | Communication as the key link between the nurse and patient | Theme 3. Impact of smartphone use on patient care |
Patient care, quality of care, distraction, medication errors, risk of infection | Compromising the clinical safety of the patient | |
Threat of privacy and confidentiality, establish codes of conduct, quality indicator, development of educational programs | The search for ethics: the need for change of smartphone use in the professional environment |
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Gutiérrez-Puertas, V.; Gutiérrez-Puertas, L.; Aguilera-Manrique, G.; Rodríguez-García, M.C.; Márquez-Hernández, V.V. Nursing Students’ Perceptions of Smartphone Use in the Clinical Care and Safety of Hospitalised Patients. Int. J. Environ. Res. Public Health 2021, 18, 1307. https://doi.org/10.3390/ijerph18031307
Gutiérrez-Puertas V, Gutiérrez-Puertas L, Aguilera-Manrique G, Rodríguez-García MC, Márquez-Hernández VV. Nursing Students’ Perceptions of Smartphone Use in the Clinical Care and Safety of Hospitalised Patients. International Journal of Environmental Research and Public Health. 2021; 18(3):1307. https://doi.org/10.3390/ijerph18031307
Chicago/Turabian StyleGutiérrez-Puertas, Vanesa, Lorena Gutiérrez-Puertas, Gabriel Aguilera-Manrique, Mᵃ Carmen Rodríguez-García, and Verónica V. Márquez-Hernández. 2021. "Nursing Students’ Perceptions of Smartphone Use in the Clinical Care and Safety of Hospitalised Patients" International Journal of Environmental Research and Public Health 18, no. 3: 1307. https://doi.org/10.3390/ijerph18031307
APA StyleGutiérrez-Puertas, V., Gutiérrez-Puertas, L., Aguilera-Manrique, G., Rodríguez-García, M. C., & Márquez-Hernández, V. V. (2021). Nursing Students’ Perceptions of Smartphone Use in the Clinical Care and Safety of Hospitalised Patients. International Journal of Environmental Research and Public Health, 18(3), 1307. https://doi.org/10.3390/ijerph18031307