3.1. Civil Society Involvement
At the end of March 2020, in the conditions of the sustained increase in the number of cases of infection with the new coronavirus at the national level, the situation seemed out of control at Suceava County Hospital (SCH). A very large number of infected medical staff, dysfunctional drug and food supply circuits for patients, a climate of panic and insecurity that determined even the unjustified absence of staff, completely outdated management, and a lack of minimum measures to protect both staff and uninfected patients all featured amid the explosive increase in numbers of requests from the beneficiaries of medical services. The local authorities under which the SCH was subordinated reacted late, without firmness, and without proving that they had a coherent crisis management plan. The SCH leadership was fired, but the new interim leadership resigned after only a few days, declaring its inability to manage the situation. Under these conditions, the local and national media presented an apocalyptic situation, an image with a strong emotional impact that accentuated the panic and the feeling of abandonment that had already settled, especially among the population of the county seat, Suceava.
In the face of the almost total lack of reaction of the authorities, more or less known actors of the local civil society started to get involved. The most effective and visible involvement was that of the entrepreneur Ștefan Mandachi who, using the notoriety he already enjoyed locally as a result of a previous action, launched the campaign “1 cm of good deeds-all in the front line” in partnership with the Red Cross Suceava branch and the Society of Medical Students from Iași.
This campaign managed to raise over 1.5 million euros in a short time (the campaign started on 17 March 2020 and lasted 40 days), which was the largest amount ever obtained in Romania through a campaign initiated by an individual. The money, obtained both from substantial donations from companies or personalities from various fields and from symbolic donations from community members, was used to equip hospitals in the cities of Suceava County and to provide support to nursing homes. In addition, the initiator of the campaign supported SCH by offering free accommodation in one of its hotels for medical staff (who worked in 2-week shifts to avoid contact with family and other community members), and by distributing free food to medical staff and SCH patients when the operation of the hotel could no longer be managed with its own resources.
This campaign was the largest and most visible, but it was not the only one. Other associations and organizations, as well as many local entrepreneurs, helped both the medical units in the county and institutions for vulnerable people or simply individuals affected by the pandemic. Among the campaigns and actors noted by the respondents, mention should be made of: Rotary Club Suceava Cetate-End COVID now, Rădăuțiul civic-Emergency Fund for Rădăuți, Support Group for Vatra Dornei, Salvamont Vatra Dornei-Together we help Vatra Dornei, and the Humanitarian Foundation 2001 for Romania.
Another very visible and present actor in the critical period that the city of Suceava went through in March–April 2020 was the “Stefan cel Mare” University of Suceava (USV). USV’s involvement had several components and continued even after the critical period was over. Among the most important actions of USV, one can mention the implementation of a complete line of semi-automatic COVID-19 tests, which were transferred to SCH; the creation and implementation of the Counseling Center for both medical staff and students and people emotionally affected by the pandemic through launching a telephone line for psychological, medical, and logistical counseling; and the digitization of the activity of the Public Health Directorate (DSP) Suceava. In addition, USV teachers, researchers, and students volunteered to train and assist both medical staff and those in need.
The Romanian Orthodox Church (B.O.R.) is another essential component of Romanian civil society that enjoys great trust among the population. Together with the national army, BOR ranks first in opinion polls in terms of public confidence in state and non-governmental institutions [
39]. The church also acted in support of the Suceava community, getting involved through the direct purchase and donation of medical equipment; by initiating platforms for donations (
www.Alăturilagreu.ro, accessed on 7 April 2022) and humanitarian campaigns (Together, we help Suceava), the funds thus obtained being intended for the purchase of medical equipment and hospital supplies; and by organizing teams of volunteers to provide assistance to vulnerable people.
The challenges of the pandemic and the tension existing at that time in Suceava County contributed, as previously shown, to the involvement of civil society and to the mobilization of several actors in the public space. In this regard, study participants were invited to mention some of the initiatives in support of the fight against COVID-19 that they noted in the public space. The inventory of the free answers offered by the respondents allowed us to make a graphic representation in the form of a cloud of words (
Figure 1) of the most common answers:
An analysis of the word cloud highlights the following aspects: donations and compliance with the rules were the most visible manifestations of society in the face of the crisis; most of the actions taken were aimed at supporting the medical system and vulnerable groups (the elderly or disadvantaged people); in public perception, Ștefan Mandachi imposed himself as the initiator, leader, and catalyst of the actions undertaken by civil society; and solidarity and involvement appear to be important elements in respondents’ perceptions of the fight against COVID-19. The heterogeneity of the inventoried answers required their grouping and the outlining of initiatives with a higher degree of generality. However, where the category of answers allowed the identification of distinct subcategories, they were mentioned. Almost ¼ of the participants in the study mentioned elements that can be attributed to the activities undertaken by civil society, both in an organized form through the initiative of non-governmental organizations and by the inclusion of initiatives that belonged to individuals. The initiative taken by the entrepreneur Ștefan Mandachi, who initiated the campaign “1 cm of good deeds-all in the first line”, reaching a level of notoriety of 72% of the total of the mentioned initiatives, definitely stood out from the category of non-governmental organizations.
A distinct category of responses was represented by initiatives that directly aimed at supporting the activity of the medical sector (19%). This category of responses included a variety of mentions that respondents listed, including support for physicians and medical staff with protective equipment (masks, gloves, coveralls, and visors), with material and financial resources to enable the purchase of medical equipment, emotional support, and the provision of accommodation for medical staff so that they do not come into contact with family or other persons when they were at rest.
The third category of initiatives that remained in the collective mind concerned the campaigns that were carried out mainly in the media and aimed at respecting the rules of personal hygiene, quarantine, and maintaining social distance in public spaces. While the first two categories of initiatives listed directly concerned the health system and the work of civil society (which also indirectly acted in support of the health system), this category of initiatives focused exclusively on how individuals directly contributed in the fight against COVID-19 through personal actions and behavior.
The epidemiological crisis that Suceava County faced at the beginning of the pandemic period was a challenge that brought together the combined efforts of several actors from different levels of the community organization. In this sense, the inventory of initiatives to combat COVID-19 allowed us to group them according to the level of involvement of the actors. Thus, two categories of initiatives were outlined: institutional initiatives and respectively individual initiatives.
The category of institutional initiatives included the response of various institutions in reducing the spread and limiting the effects of the pandemic. Thus, included in the category of institutional initiatives were the actions of non-governmental organizations (
www.1cm.ro (accessed on 7 April 2022) and the Red Cross), but also of public institutions (Suceava City Hall), Ștefan cel Mare University of Suceava, and the church.
The relevance of institutional initiatives (63.3%) at the level of the collective mind proved to be more consistent compared to that of individual initiatives (36.7%). In relation to the environment of residence, the institutional initiatives are mainly associated with the urban environment (χ
2 (1) = 14.59,
p = 0.00) and the localities that were quarantined (χ
2 (1) = 18.052,
p = 0.00), while the individual initiatives are mainly mentioned by the respondents from the rural area, especially from the non-quarantined localities (
Table 1).
3.2. Personal Involvement in the Fight against COVID-19
The analysis of how the involvement of civil society in the fight against COVID-19 was perceived requires the consideration of the way in which the participants in the study were involved. The category of individual initiatives included those that came from individuals (volunteering and donations for a specific purpose) aimed at internalizing the rules of maintaining personal hygiene (washing hands with soap for a few minutes), adopting behaviors that limit the transmission of the virus (wearing protective masks), and supporting disadvantaged people (by providing medical equipment, masks, and food) and sick or destitute people at home (by supporting the purchase of medicines, food, or basic necessities, etc.).
The analysis of the answers showed that 81% of the total participants in the study were involved in the fight against COVID-19 through at least one of the following forms: by volunteering, by making donations (financial, food materials, or food), or by helping vulnerable people. Alternatively, 19% did not show solidarity with the challenges of the pandemic Suceava County faced.
From a structural point of view, the individual involvement was differentiated (percentage of the total of those who stated that they were personally involved).
The analysis of the results shows a relatively low level of individual involvement through voluntary actions (approx. 14%), the considerable share being limited to supporting the activities of civil society, either through donations (40%) or by supporting vulnerable people in extreme situations (46%).
An important element that can contribute to shaping an overview of personal involvement in mitigating the effects of the pandemic may be personal experience in relation to the actual illness. Thus, starting from the answers provided by the study participants, two categories of respondents were outlined: the category of respondents who were diagnosed with COVID-19 themselves or had family members who were infected (subjective experience), and the category of respondents who had social proximity to people who were ill or even died (contextual experience).
The involvement of people who had contextual experiences in relation to the activities in which they were actually involved, highlights the predominance of help to vulnerable people, donations, and, last but not least, involvement through volunteering (
Table 2). On the other hand, those who had subjective experiences in relation to the disease with COVID-19 were mainly involved in activities to support vulnerable people (χ
2 (1) = 5.17,
p = 0.02).
In order to have a more complete picture of the profile of the people who were involved in the activities to reduce the effects of the pandemic, we collected series of variables of a sociodemographic character (age and gender), as well as variables that will highlight the personal experience of the respondents in relation to COVID-19. Thus, it can be remarked that the average age of the people involved (
Table 3) in the activities of mitigating the effects of the pandemic (38.6) differs statistically significantly from the average age of those who did not make any effort in this regard (average age of people involved: 38.6 years, std. dev. = 11.6; average age of people uninvolved: 35.6, std. dev. = 13, t (324.29) = 3.24,
p = 0.00). The average age of the people involved is 3 years older than that of those who did not join the fight to reduce the effects of the pandemic. This difference highlights the fact that those involved understood the need to support this approach and the difficulties faced at that time by the community in Suceava County. Last but not least, there was the possibility of personal fears, especially as in the public space at that time there circulated the information that the pandemic can generate negative effects among older people.
Referring to the concrete way in which the study participants were involved, for all three forms of involvement the average age of those involved was statistically differentiated from the age of those who did not make efforts, having slightly higher values, as follows: involvement through volunteering (average age of those involved: 39.4 years, std. dev. = 10.6, average age of those not involved: 37.7, std. dev. = 12.2, t (349.18) = −2.06, p = 0.00); involvement by making donations (average age of those involved: 38.9 years, std. dev. = 10.9, average age of those not involved: 37.1, std. dev. = 12.9, t (1105.18) = −2.55, p = 0.01); and the involvement through help offered to vulnerable people (average age of those involved: 38.7 years, std. dev. = 11.5, average age of those not involved: 36.8, std. dev. = 12.6, t (881.32) = −2.60, p = 0.00).
Regarding the involvement of the study participants in the fight against COVID-19 in relation to gender (
Table 4), a predominantly female participation can be observed, both in terms of overall involvement (χ
2 (1) = 18.44,
p = 0.00) as well as involvement in donation support activities and support for vulnerable people.
All these manifestations of formal civil society have been visible in the local community. The perception of the participants in the study on the way in which the civil society was involved in diminishing the effects of the pandemic during the beginning of the crisis has a predominantly positive connotation, in the context in which approximately three quarters of the respondents (72%) appreciate the interventions of the civil society being very good and efficient; alternatively, 28% of the respondents considered the interventions of the civil society rather modest. As expected, assessments of civil society activity may be associated with or determined by a number of factors that have acted latently in the context of the pandemic. With regard to informal civil society, that is ordinary citizens, most respondents stated that they were involved in helping vulnerable people; fewer mentioned donations as a form of involvement, and fewer still said they were involved through volunteer work.
A first element that marks the perception of civil society interventions is the age of the study participants. Thus, we can observe the existence of statistically significant differences in terms of the age of the respondents who expressed themselves regarding the intervention of the non-governmental environment in the fight against COVID-19 (
Table 5). We find that the positive assessments come from people with a higher average age (39.9), compared to the more reserved assessments of younger respondents (33.9).
The rather passive and impersonal involvement of respondents in resolving the Suceava crisis, as well as the perception of the same type of action as important in limiting the effects of the pandemic, indicates a certain stage in the evolution of local civil society after 30 years of democracy: people still expect solutions from the outside, but there are still germs of a proactive attitude, through which the individual and society can become relevant actors in crisis management.
Analyzing the profile of those involved in the fight against COVID-19 in relation to the distance from the disease, we can see the trend of higher involvement from people who were in social proximity with people who got sick or even died compared to people who did not have this unfortunate experience (
Table 6). In other words, when there were certainties (confirmed by people through social proximity: more distant relatives, friends, acquaintances, etc.) regarding the results of contamination, people mobilized and made an effort in this regard. One can also notice a slight association between involvement in the fight against COVID-19 and subjective experience, but this time the association is at the limit of statistical significance. However, one can appreciate that the relatively limited involvement of those who had subjective experiences can be explained either by the fear of relapse or by their limited ability to get directly involved in this struggle.