1. Introduction
Technological advances and increased market demand have led to an accelerated entry of new products into the market, while generating a large number of used products. Since end-of-life (EOL) products contain environmentally harmful substances (e.g., arsenic, cadmium, lead, etc.), the ecological problems caused by the improper disposal of EOL products have become serious. Conversely, EOL products promote environmental sustainability and green growth through the valuable and recyclable raw materials they provide (Song et al.; Tseng et al. [
1,
2]). Globally, many relevant regulations and directives, such as the European Union’s Waste Electrical and Electronic Equipment Directive, explicitly require manufacturers to assume responsibility for the proper recovery and disposal of EOL products, recycle the residual value of the product, and increase resource utilization. These policies are intended to regulate market entities as much as possible. Even without policy directives, driven by environmental activism and performance factors, companies are recycling their waste products to take full advantage of their economic potential and enhance the company’s green brand image. Green growth is imperative in light of current environmental crises and resource depletion, and commonly regarded as an important path to tackle resource and environmental crises, and fulfill the sustainable, balanced, and compatible development of society and economy (Lv et al. [
3]). Constructing and improving the recycling system of waste products is an inevitable choice in achieving sustainable resource management.
The closed-loop supply chain model of “resources–products–waste products–remanufactured products” enables waste products to be professionally restored to the same quality and performance as new products and is considered to be the most valuable product recycling method. Compared with new products, remanufactured products can save costs by 50%, energy by 60%, and materials by 70%, and reduce pollutant emissions by more than 80% (Ostojic [
4]). Remanufacturing has now become a business and an important strategy for sustainable development (for example, remanufacturing is a “strategic emerging industry” in China’s 13th Five-Year Plan). Many companies, including Hewlett-Packard, Epson, IBM, and Xerox, have created a huge competitive advantage for themselves through remanufacturing. The value of remanufactured products is primarily achieved through resale. According to the US International Trade Commission data, the sale of US remanufactured products was
$43 billion in 2011, accounting for 2% of the annual manufacturing sales (United, 2012). However, remanufacturing, while showing enormous economic and environmental value, has also created a series of dilemmas (Mai et al. [
5]). Since the quality of remanufactured products cannot be fully evaluated before purchase, consumers have different willingness to pay (WTP) for remanufactured products and new products, which limits the remanufacturing system’s revenue capacity and the ability to stimulate remanufacturing. This problem of low market demand needs to be resolved if green growth is to increase.
As a signal mechanism, warranty is the obligation or paid guarantee provided by the guarantor, such as the manufacturer, retailer, or supply chain system, to the consumer for the technical performance, use effect, and maintenance of the product during product sales. Warranty can be a valuable tool in marketing since it can enable faster green growth. Firstly, consumers can rely on the warranty to predict the quality of remanufactured products to protect their rights. Secondly, warranty can be one of the indicators of remanufactured product reliability, which can reduce consumer risk. Thirdly, effective warranty policies can enhance the perceived customer value and stimulate market demand (Alqahtani et al. [
6]). Automobile manufacturers Chrysler, Ford, and Japanese companies engaged in “warranty wars” to increase their respective sales (Liao et al. [
7]). The warranty period for a product is very important to the supply chain. Logically, the length of the warranty period and the reliability of the product (related to its life-cycle) play a key role in determining the total cost of the product, and these additional costs have a significant impact on the total profit of the supply chain. A satisfactory warranty policy increases consumers’ willingness to purchase remanufactured products while contributing to sustainability and resource efficiency. However, the supply chain must balance the warranty inputs and benefits to maximize efficiency. Therefore, our warranty on remanufactured products introduces consumer factors and we believe that the perceived value of consumers is related to the warranty duration. The purpose of this paper is to explore the impact of different conditions of warranty costs on supply chain operations decisions, production decisions, and performance.
This paper examines how supply chains make trade-offs between the product’s warranty period and the supply chain revenue to maximize benefits. In the remanufacturing industry, the length of the remanufactured product’s warranty period (related to the remanufactured product failure rate) plays a key role in determining the total cost of the product. Generally speaking, the longer is the warranty period, the higher is the warranty cost. Establishing an optimal warranty period will significantly affect closed-loop supply chain performance. We provide insights into the following questions. (1) How does consumer behavior affect the closed-loop supply chain market demand for warranty services to stimulate green growth? (2) How do the member companies in the supply chain formulate optimal warranty period decisions to balance inputs and costs to achieve profit maximization? (3) In the closed-loop supply chain with warranty services, how do the member companies choose the coordination contract to achieve optimal profit for the supply chain system?
This paper constructs a single-stage closed-loop supply chain model based on game theory and studies the different warranty decision cases under decentralized M-R decision (Manufacturer as the leader), decentralized R-M decision (Retailer as the leader), and centralized models to solve the above-mentioned problems. The manufacturer is the warranty provider in a supply chain system. Firstly, by expanding the consumer utility function to construct a closed-loop supply chain market demand model with warranty services and comparing the changes in green growth performance under under each model. Secondly, by constructing the target profit function and solving the optimal equilibrium solution, this paper compares and analyzes the optimal pricing decision of products (new and remanufactured) under each model and the impact of warranty period decision on the revenue of supply chain system. Finally, by designing a revenue sharing contract to coordinate the double marginalization generated by closed-loop supply chain, the efficiency of the supply chain warranty and consumer confidence in the purchase of remanufactured products is maximized, thereby stimulating the realization of the potential value of remanufacturing, which can contribute to green growth. The effect is to maximize the efficiency of the supply chain warranty and consumer confidence in the purchase of remanufactured products.
The impact of warranty maturity decisions on optimal profits in a closed-loop supply chain will be significant for economic growth and environmental sustainability. This paper deals with the relationship between consumer preferences and supply chain performance under game theory. The remainder of this paper is organized as follows.
Section 2 gives a literature review of theoretical and empirical research related to sustainable development and closed-loop supply chain management, warranty operational decisions, and consumer behavior. We present problem descriptions and model assumptions in
Section 3. The mathematical model of closed-loop supply chain decision-making and coordination is shown in
Section 4.
Section 5 presents the numerical simulation and numerical analysis to show the application of the model. Finally, the conclusion and future research direction are given in the
Section 6.
4. Closed-Loop Supply Chain Decision-Making and Coordination
4.1. Centralized Decision Making
Under centralized decision making (Model C), the manufacturers and retailers form a joint decision to maximize profits of the supply chain system. The profit function is expressed as:
In Equation (
3), the first and second parts are the sales revenue of new products and remanufactured products, respectively, and the third part is the fixed recycling cost of EOL products. Combining Equations (1) and (2) to solve the objective function, Proposition 1 can be obtained:
Proposition 1. Under centralized decision, the optimal retail price and optimal output of new products and remanufactured products are: Substituting the above optimal equilibrium solution into the objective function yields the optimal profit function
:
(To simplify the display, let
. See proof in
Appendix A.1.)
The following propositions can be obtained by analyzing the results of the optimal equilibrium solutions under Model C from the range of values of each parameter.
Proposition 2. Under centralized decision:
- 1.
is not associated with consumer preference, and decreases with the increase of θ.
- 2.
and increase with the increase of consumer preference θ.
- 3.
is positively related to and not associated with ; is positively related to , regardless of .
Proposition 2 shows that, under Model C, an increase in consumer preference for stimulates consumer demand for remanufactured products and reduces demand for new products, triggering a market encroachment effect.
Proposition 3. Under centralized decision, the warranty period provided by the supply chain system for new products and remanufactured products is divided into: When
and
,
attains the maximum value:
When and , increases with the increase of . When and , decreases with the increase of .
Proposition 4. When and , takes the maximum value: (To simplify the display, let .)
When and , increases with the increase of . When and , decreases with the increase of .
4.2. Decentralized Decision
4.2.1. M-R Decision
Under decentralized decision (Model D1), the manufacturer becomes the market leader by virtue of its bargaining power. At this time, the supply chain decision making is as follows. First, the manufacturer considers the retailer’s optimal response function and determines the wholesale price and warranty period. Then, the retailer sets the retail price based on the manufacturer’s decision. The decision model is:
The first part of Equation (
14) is the manufacturer’s new product sales revenue, the second part is the remanufactured product sales revenue, and the third part is the fixed recycling cost of EOL products. The constraint condition is the sales price decision under the condition that the retailer’s target profit function is maximized. Combining Equations (1) and (2) to solve the objective function, Proposition 5 can be obtained:
Proposition 5. Under decentralized decision, the optimal retail price, optimal wholesale price, and optimal yield of new products and remanufactured products are: Substituting the above optimal equilibrium solution into the objective function can yield the optimal profit function of the manufacturer
and the retailer
, respectively:
The following propositions can be obtained by analyzing the results of the optimal equilibrium solutions under Model D from the range of values of each parameter.
Proposition 6. Under the decentralized M-R decision model:
- 1.
is not associated with consumer preference θ, and decreases with the increase of θ.
- 2.
and increase with the increase of consumer preference θ.
- 3.
are positively related to , and not associated with ; are positively related to , regardless of .
Proposition 6 indicates that, under decentralized decision making, the increase in consumer preference for spurs consumer demand for remanufactured products and reduces demand for new products. With an increase in consumer preference for , the retail price and wholesale price of remanufactured products increase accordingly, while the retail price and wholesale price of new products remain unchanged.
Proposition 7. Under decentralized decision, , and .
Proposition 7 shows that the optimal retail price and wholesale price of new products and remanufactured products under decentralized decision making are greater than the optimal equilibrium price of centralized decision making. The manufacturers and retailers aim at maximizing their respective profits. As a result, the overall profit of the supply chain is less than the total profit of centralized decision making, resulting in a double marginalization effect and making the supply chain system inefficient.
Proposition 8. Under decentralized decision, the manufacturer’s warranty period for new products and remanufactured products is: When
and
,
reaches the maximum value, respectively:
When and , increases with the increase of . When and , decreases with the increase of .
Proposition 9. When and , and reach the maximum: (To simplify the display, let .)
When and , and increase with the increase of . When and , and decrease with the increase of .
4.2.2. R-M Decision
The strong retailer network and the market terminals make the retailer the market leader. At this time, the supply chain decision making is as follows. First, the retailer determines the retail price
, according to its target profit function and the manufacturer’s optimal response function. Then, the manufacturer determines the wholesale price
, based on its own objective function and the retailer’s decision. Its decision model is:
The first part of Equation (
30) is the retailer’s new product sales revenue and the second part is the remanufactured product sales revenue. In the constraint, the first constraint is the wholesale pricing decision under the condition that the manufacturer’s target profit function is maximized, and the second constraint is that the retailer’s sales price is greater than or equal to the wholesale price (where
). Combining Equations (1) and (2) to solve the objective function, Proposition 9 can be obtained.
Proposition 10. Under decentralized R-M decision, the optimal retail price, optimal wholesale price, and optimal yield of new products and remanufactured products are: Substituting the above optimal equilibrium solution into the objective function can yield the optimal profit function of the manufacturer
and the retailer
, respectively:
The following propositions can be obtained by analyzing the results of the optimal equilibrium solutions under Model D2 from the range of values of each parameter.
Proposition 11. Under decentralized R-M decision model:
- 1.
is not associated with consumer preference θ, and decreases with the increase of θ.
- 2.
and increase with the increase of θ.
- 3.
are positively related to , and not associated with ; are positively correlated with , regardless of .
Proposition 10 shows that, under decentralized decision making, the increase in consumer preference for spurs consumer demand for remanufactured products and reduces demand for new products. With an increase in consumer preference for , the retail price and wholesale price of remanufactured products increase, while the retail price and wholesale price of new products remain unchanged.
Proposition 12. Under the decentralized RM decision model, and .
Proposition 12 shows that the optimal retail price and wholesale price of new products and remanufactured products under decentralized RM decision model are greater than the optimal equilibrium price of centralized decision making. At this time, the manufacturers and retailers aim at maximizing their respective profits. As a result, the overall profit of the supply chain is less than the total profit under centralized decision making, resulting in a double marginalization effect and making the supply chain system inefficient.
Proposition 13. According to the range of relevant parameters, comparing the optimal decision results under R-M and M-R decision models, we get:
- 1.
;
- 2.
;
- 3.
;
Proposition 13 shows that, firstly, the dominant player gains a higher profit because of a bargaining advantage. That is, the retailer under R-M decision model earns the maximum profit, and the manufacturer under M-R decision model earns the maximum profit. Secondly, the total system profit under M-R decision model is less than the total system profit under the R-M decision model, indicating that the double marginalization effect produced by the manufacturer-led Stackelberg game model is greater than that of the retailer-led system.
Proposition 14. Under the decentralized R-M decision model, the manufacturer’s warranty period for new and remanufactured products is: When
and
,
reaches the maximum value:
When and , increases with the increase of . When and , decrease with the increase of .
4.3. Coordination Mechanism
To solve the double marginalization effect in the M-R and R-M decision models, a revenue sharing contract and a two-charge contract are used for contract coordination to improve the total profit of the system under decentralized decision making, so that the supply chain system revenue can achieve Pareto improvement.
4.3.1. M-R Decision Model: Revenue Sharing Contract
Referring to the study by Cachon et al. [
39], the following uses a revenue sharing contract for Model D1 to coordinate a decentralized closed-loop supply chain system.Namely: the manufacturer demand the retailer to share the sales revenue of some of its products. Accordingly, the manufacturer feeds back to the retailer at a lower wholesale price. The retailer retains the proportion of the sales revenue share of the product as
, and the manufacturer’s revenue sharing ratio For
. Its decision model (Model R1) is as follows:
In Model R1, the first and second parts of the objective function are the manufacturer’s sales of new products and remanufactured products, the third part is the fixed recycling cost of EOL products, and the fourth part is based on the manufacturer’s The retailer allocates income by the revenue-sharing ratio of . The first part of the constraint is the retailer’s incentive compatibility constraint (IC) to increase the retailer revenue. The second part is the participation constraint (IR) of manufacturers and retailers to ensure that the manufacturers and retailers achieve Pareto improvements.
Combining Equations (1) and (2) to solve the objective function, Propositon 14 can be obtained:
Proposition 15. Under the coordination mechanism, the optimal retail price, optimal wholesale price, and optimal output of new products and remanufactured products are: Proposition 16. Under the revenue sharing contract, the optimal revenue sharing ratio between manufacturer and retailer is , at which point the supply chain can achieve Pareto improvement, namely: Proposition 17. Under the revenue-sharing contract, the manufacturer’s warranty period for new products and remanufactured products is: When
and
,
reachs the maximum value respectively:
When and , increases with the increase of . When and , decreases with the increase of .
Proposition 18. When and , and is the maximum: (To simplify the display, let .)
When and , and increases with the increase of . When and , and decreases with the increase of .
4.3.2. R-M Decision Model: Two-Charge Contract
Under the RM decision model, retailers become market leaders with strong sales network and market terminal advantages. They charge manufacturers a certain percentage of channel fees with strong bargaining power. The following two pairs of charge systems are used to coordinate the RM decision model. The marginalization effect (Model R2) is as follows:
In Model R2, the first and second parts of the objective function are the revenues of the retailers selling new and remanufactured products, and the third part is the channel fee paid by the retailer. The first constraint is the manufacturer’s incentive compatibility constraint (IC) to expand the manufacturer’s revenue, and the second part is the manufacturer’s and retailer’s participation constraint (IR) to ensure that the supply chain system achieves Pareto improvement.
Combining Equations (1) and (2) to solve the objective function, we get Proposition 15.
Proposition 19. Under Model R2, the two-charge contract improves utility. The objective function needs to satisfy the decision and 5. Numerical Simulation
To better understand the conclusions of the reaction, let the relevant parameters be . The above propositions were simulated using Wolfram Mathematica 11.0.
5.1. Research on Key Decision Factors of Closed-Loop Supply Chain Warranty
(1) Examine the changes in the retail prices of closed-loop supply chains with warranty services as
and
, as shown in
Table 2. Firstly,
increase with the increase of
, indicating that the price change in new products is positively related to the new product warranty cycle and has nothing to do with the remanufactured product warranty period. Secondly,
have nothing to do with the change in
, indicating that the increase in consumer preferences is not related to new product pricing decisions. Again,
increase with the increase of
, indicating that the change in the price of the remanufactured product is positively related to the warranty period of the remanufactured product and has nothing to do with the new product warranty period. Finally,
increase with the increase of
, indicating that remanufactured product pricing increases as consumer preferences increase. Propositions 1 and 4 are further demonstrated.
(2) Examine the changes in the wholesale price of the closed-loop supply chain with warranty services as
and
, as shown in
Table 3. Firstly,
increase with the increase of
, indicating that the wholesale price change in new products is positively related to the new product warranty cycle and has nothing to do with the remanufactured product warranty period. Secondly,
have nothing to do with the change in
, indicating that the increase in consumer preferences has nothing to do with new product pricing decisions. Again,
increase with the increase of
, indicating that the price change in remanufactured products is positively related to the remanufactured product warranty cycle and has nothing to do with the new product warranty period. Finally,
increase with the increase of
, indicating that remanufactured product pricing increases as consumer preferences increase. Propositions 1 and 4 are further proved.
5.2. Closed-Loop Supply Chain Decision and Coordination with Warranty Services
When
, the total profit of the supply chain under the centralized and decentralized decision models is shown in
Figure 3,
Figure 4 and
Figure 5 and
Table 4. Firstly, with increasing consumer preference
, the profit of the members of the supply chain and the total profit of the supply chain increase, and the profit of the leader (i.e., the manufacturer) is higher. Secondly, when
and
, the optimal profit under each decision model increases with the increase of
, when
and
(
indicates the lower limit of the warranty period
), the optimal profit under each decision model decreases with the increase of
. Namely, the maximum value is obtained at
. Finally, under the decentralized decision model, the total profit of the supply chain is lower than in the centralized decision model, showing a double marginal effect and the supply chain system is inefficient.
To solve the double marginalization effect in the M-R decision model, the optimal equilibrium solution derived from the revenue sharing contract obtains the optimal profit coordination result (see
Figure 6), where the abscissa is the revenue-sharing ratio. When
,
. When
,
. Thus, when the revenue-sharing interval
, the revenue sharing contract is valid, and proposition 8 is further proved.
To solve the double marginalization effect in the R-M decision model, the optimal equilibrium solution obtained from the two-toll system contracts can obtain the optimal profit coordination result, so that , and the related value of the parameter can be obtained under the two-charge system contract. The retailer’s coordination profit is , and the manufacturer’s profit is , consistent with the incentive compatibility constraints and participation constraints, namely, .
6. Conclusions and Future Development Direction
Using game theory and consumer behavior perspective, this study constructs a closed-loop supply chain system consisting of a single manufacturer and a single retailer, focusing on centralized decision making (Model C) and decentralized decision making (Models D1 and D2). The warranty service model studies the impact of the closed-loop supply chain warranty term factor with warranty services on the supply chain operation decision making and performance.
6.1. Research Results
The study makes the following conclusions. Firstly, consumer preferences have a positive correlation with the overall returns of a closed-loop supply chain system with warranty services, and the increase in consumer preferences is conducive to increasing the revenue capacity of each member of the closed-loop supply chain. Secondly, from the consumer behavior perspective, under the centralized decision model, the optimal product pricing and the optimal retail price are lower than in the decentralized decision model, and the optimal output is higher than in the decentralized decision model, with the extension of the new product and remanufactured product warranty period of , . The profits of the manufacturers, retailers, and closed-loop supply chain systems increase first and then decrease. That is, when the warranty period of new products and remanufactured products reaches the extreme point (, ), of the warranty service, the closed-loop supply chain system achieves the maximum value. Thirdly, the profits of the supply chain system under centralized decision model is higher than under the decentralized decision model, and the market leader under the decentralized decision making gains more profits. The coordination contract designed in this study can effectively solve the double marginalization effect of the closed-loop supply chain system of warranty services embodied in manufacturers to stimulate the sales volume of retailers. This achieves the effect of small profits but quick turnover. At this time, determining the revenue-sharing ratio of is especially critical (when the revenue sharing ratio is , the manufacturer and the retailer have no cooperation), for the contract to effectively achieve Pareto improvements in the supply chain system.
6.2. Theoretical Contribution
Our theoretical analysis and model decision making contribute to the literature in two major streams: Firstly, our research provides an effective solution to the remanufacturing marketing difficulties in the closed-loop supply chain by designing warranty mechanism. Although the warranty strategy is one of the effective driving forces to achieve supply chain performance growth, previous research has not paid full attention to the application of the warranty strategy in the closed-loop supply chain system. Secondly, based on the consumer behavior theory, we comprehensively examined the dynamic game situation in the remanufacturing system, studied the decision-making of warranty period decision in the closed-loop supply chain with warranty service, and the optimal decision that make the supply chain system profit optimal was obtained, expanded and supplemented to the current research on green supply chain management.
6.3. Management Significance
Firstly, the model results show that the increase in consumer remanufacturing preferences is conducive to the improvement of market demand for remanufactured products and stimulates the realization of the potential value of remanufactured products. At this point, the closed-loop supply chain system with warranty services could increase the price of its remanufactured products as the consumer’s preference increases, and the yield capacity of the supply chain system increase.
Secondly, the revenue of the supply chain system tends to increase first and then decrease with the extension of the warranty period, which indicates that the closed-loop supply chain system with warranty service should fully consider the comparison between warranty cost and benefit when making warranty period decision. When the warranty period meets the peak condition, the company obtains the optimal profit.
Finally, the diversified supply chain members of the supply chain have a double marginalization effect in order to maximize their own benefits, making the decentralized system revenue lower than the centralized decision. For the implementation of the downward distortion of the closed-loop supply chain system with guaranteed services, the revenue sharing contract and the two-charge contract designed in this paper can effectively achieve Pareto improvement, enabling supply chain member companies to jointly address the uncertainty of the remanufacturing market through contracts.
6.4. Limitations and Directions of Future Research
The directions that can be further expanded in this research are as follows: Firstly, this paper assumes that the supply chain consists of a single manufacturer and a single retailer. In the future, the closed-loop supply chain channel competition situation with warranty services can be further examined. Secondly, this paper builds new products and remanufactured products at the same time in the market and the product utility phase remains the same, but, in actual operation, there are often situations in which products are updated. At this time, the new product has higher consumer utility; future research will study the coordination strategy of the product in the context of upgrading the product.Thirdly, the relationship between the producer and the retailer can be redefined, having retailers as the obliging partners to consumers and not being too specific on consumer deposits and the retailers ability/transaction cost model in reclaiming products. Additionally, our paper only considers that the warranty service is provided by the manufacturer or the supply chain system, the issue of the warranty efficiency decision combination of the supply chain can be examined in the future, namely, when different warranty entities provide warranty services, the warranty cost comparison relationship of each warranty party can be examined to determine the supply chain optimal warranty entity combination strategy.