Social Representations of “Rounding Up” as a Cause-Related Marketing Practice: A Study of Mexican Millennials
Abstract
:1. Introduction
2. Literature Review
2.1. Millennials’ Responses to CRM Practices
2.2. Rounding Up as a CRM Practice through the Lens of Social Representation Theory
3. Materials and Methods
4. Results
5. Discussion
6. Conclusions
Author Contributions
Funding
Conflicts of Interest
Appendix A. Questionnaire
- Section I.
- Age: _________ (Only answer the rest of the questionnaire if you were born between 1980 and 2000)
- Sex: Female___ Male __
- Place of residence: _________
- Occupation: Student Professional Household occupations Entrepreneur Other
- Section II.
- Below is an example to correctly answer the following survey,
- 1. Please write 5 words that come up to your mind when you hear the word “automobile”.
- Sample response:
- 1. Speed 2. Travel 3. Need 4. Comfort 5. Transfer
- 2. Now, after writing the related words, evaluate them in order of importance, where 5 is the most important, 4 is less important, 3 is regular, 2 is unimportant, and 1 is not important at all.
- Sample response:
- 5. Transfer 4. Comfort 3. Need 2. Speed 1. Travel
- 3. Then rate the words you mentioned according to what you consider to be positive or negative in relation to the word automobile, in a range where −3 is completely negative and +3 is completely positive.
Word Rating Speed +3 Travel +2 Need −1 Comfort +1 Transfer −2 - Section III.
- Please answer the following questions based on the example previously described. Remember to just mention words that from your point of view are related to the given word.
- 1. Please write 5 words that come up to mind when you hear “rounding up”.
- 2. Evaluate the words that you already mentioned in order of importance, where 5 is the most important, 4 is less important, 3 is regular, 2 is unimportant, and 1 is not important at all.
5. 4. 3. 2. 1.
- Section IV.
- 1. Rate the words you mentioned according to what you consider to be positive or negative, in a range where -3 is completely negative and +3 is completely positive.
Word Rating
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Word Category | More Frequently Evoked Words in the Category | Frequency |
---|---|---|
Help | Help, Collaboration, Support | 16 |
Donate | Donate, Contribute, Give | 14 |
Money | Money, Cents, Pesos | 19 |
Charity | Charity, Altruism, Generosity | 7 |
Oxxo (Convenience store) | Oxxo | 9 |
Tax avoidance | Tax avoidance, Tax evasion, Tax-exempt | 9 |
Misuse of money | Misuse of money, Embezzlement, Corruption | 4 |
Steal | Steal, Fraud, Abuse | 5 |
Charitable foundations | Charitable foundations, NGO, Association | 4 |
Supermarkets | Supermarkets, Retail stores, Wal-Mart | 3 |
Quadrants | P |
---|---|
Core | |
Help | 0.93 |
Donate | 0.79 |
First periphery | |
Money | 0.16 |
Contrasting elements | |
Charity | 0.95 |
Oxxo (convenience store) | −0.22 |
Tax avoidance | −0.5 |
Misuse of money | −0.63 |
Steal | −0.92 |
Second periphery | |
Charity foundations | 0.83 |
Supermarkets | −0.36 |
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Share and Cite
Castillo-Villar, F.R.; Cavazos-Arroyo, J. Social Representations of “Rounding Up” as a Cause-Related Marketing Practice: A Study of Mexican Millennials. Sustainability 2020, 12, 5278. https://doi.org/10.3390/su12135278
Castillo-Villar FR, Cavazos-Arroyo J. Social Representations of “Rounding Up” as a Cause-Related Marketing Practice: A Study of Mexican Millennials. Sustainability. 2020; 12(13):5278. https://doi.org/10.3390/su12135278
Chicago/Turabian StyleCastillo-Villar, Fernando Rey, and Judith Cavazos-Arroyo. 2020. "Social Representations of “Rounding Up” as a Cause-Related Marketing Practice: A Study of Mexican Millennials" Sustainability 12, no. 13: 5278. https://doi.org/10.3390/su12135278
APA StyleCastillo-Villar, F. R., & Cavazos-Arroyo, J. (2020). Social Representations of “Rounding Up” as a Cause-Related Marketing Practice: A Study of Mexican Millennials. Sustainability, 12(13), 5278. https://doi.org/10.3390/su12135278