What Motivates Users to Keep Using Social Mobile Payments?
Abstract
:1. Introduction
2. Literature Review
2.1. Fintech and SMP
2.2. User Satisfaction
2.3. TAM
2.3.1. PU
2.3.2. PEU
2.4. Perceived Enjoyment (PE)
2.5. Perceived Security (PS)
2.6. Perceived Ubiquity (PUB)
3. Methods
4. Results
4.1. Validity
4.2. Model Fit
4.3. Hypothesis Tests
4.4. Total Effects
5. Discussion and Conclusions
5.1. Theoretical Implications
5.2. Practical Implications
5.3. Limitations and Future Research
Author Contributions
Funding
Conflicts of Interest
Appendix A
Constructs | Items |
---|---|
Perceived usefulness (PU) [12] | 1. I think that KakaoPay is useful in my daily life. 2. I think that KakaoPay is a useful mode of payment. 3. KakaoPay helps me to conveniently conduct payment transactions. |
Perceived ease of use (PEU) [12] | 1. Using KakaoPay does not require much effort. 2. It is easy for me to become skillful at using KakaoPay. 3. I think it is easy to interact with KakaoPay. |
Perceived enjoyment (PE) [14] | 1. I enjoy using KakaoPay. 2. Using KakaoPay gives me much enjoyment. 3. Interacting with KakaoPay is fun. |
Perceived security (PS) [58] | 1. KakaoPay can be protected against unauthorized access. 2. Overall, I think KakaoPay is secure. |
Perceived ubiquity (PUB) [26] | 1. I can use KakaoPay from anywhere. 2. I can use KakaoPay at any time. 3. I can use KakaoPay anytime and anywhere. |
Satisfaction [59,60] | 1. Overall, I am satisfied with KakaoPay. 2. I am pleased with my experience of using KakaoPay. |
Continuance intention [12,61,62] | 1. I intend to use KakaoPay. 2. I will reuse KakaoPay in the future. 3. I intend to frequently use KakaoPay in the future. |
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Constructs | Items | Cronbach’s Alpha | Factor Loading | Average Variance Extracted | Composite Reliability |
---|---|---|---|---|---|
Perceived usefulness (PU) | PU1 | 0.812 | 0.773 | 0.598 | 0.817 |
PU2 | 0.758 | ||||
PU3 | 0.789 | ||||
Perceived ease of use (PEU) | PEU1 | 0.878 | 0.792 | 0.714 | 0.882 |
PEU2 | 0.833 | ||||
PEU3 | 0.906 | ||||
Perceived security (PS) | PS1 | 0.834 | 0.915 | 0.727 | 0.841 |
PS2 | 0.785 | ||||
Perceived enjoyment (PE) | PE1 | 0.916 | 0.777 | 0.795 | 0.920 |
PE2 | 0.956 | ||||
PE3 | 0.931 | ||||
Perceived ubiquity (PUB) | PUB1 | 0.909 | 0.818 | 0.775 | 0.911 |
PUB2 | 0.951 | ||||
PUB3 | 0.867 | ||||
Satisfaction | SA1 | 0.932 | 0.926 | 0.872 | 0.932 |
SA2 | 0.942 | ||||
Continuance intention | CIU1 | 0.940 | 0.947 | 0.839 | 0.940 |
CIU2 | 0.902 | ||||
CIU3 | 0.898 |
1 | 2 | 3 | 4 | 5 | 6 | 7 | |
---|---|---|---|---|---|---|---|
1. PU | 0.773 | ||||||
2. PEU | 0.633 | 0.845 | |||||
3. PS | 0.348 | 0.308 | 0.853 | ||||
4. PE | 0.542 | 0.619 | 0.156 | 0.892 | |||
5. PUB | 0.615 | 0.511 | 0.349 | 0.455 | 0.880 | ||
6. Satisfaction | 0.742 | 0.653 | 0.479 | 0.552 | 0.567 | 0.934 | |
7. Continuance intention | 0.718 | 0.653 | 0.416 | 0.460 | 0.557 | 0.798 | 0.916 |
Indices | Measurement Model | Structural Model | Recommendation |
---|---|---|---|
Chi-square /df | 1.794 | 1.919 | <3 |
Comparative fit indices | 0.969 | 0.961 | >0.9 |
Normed fit indices | 0.933 | 0.922 | >0.9 |
Root mean square error of approximation | 0.062 | 0.067 | <0.08 |
Incremental fit indices | 0.969 | 0.961 | >0.9 |
Factors | Direct Effect | Indirect Effect | Total Effect |
---|---|---|---|
Perceived usefulness (PU) | - | 0.534 | 0.534 |
Perceived ease of use (PEU) | - | 0.441 | 0.441 |
Perceived security (PS) | - | 0.216 | 0.216 |
Perceived enjoyment (PE) | - | 0.124 | 0.124 |
Perceived ubiquity (PUB) | - | 0.475 | 0.475 |
Satisfaction | 0.861 | - | 0.861 |
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Nan, D.; Kim, Y.; Park, M.H.; Kim, J.H. What Motivates Users to Keep Using Social Mobile Payments? Sustainability 2020, 12, 6878. https://doi.org/10.3390/su12176878
Nan D, Kim Y, Park MH, Kim JH. What Motivates Users to Keep Using Social Mobile Payments? Sustainability. 2020; 12(17):6878. https://doi.org/10.3390/su12176878
Chicago/Turabian StyleNan, Dongyan, Yerin Kim, Min Hyung Park, and Jang Hyun Kim. 2020. "What Motivates Users to Keep Using Social Mobile Payments?" Sustainability 12, no. 17: 6878. https://doi.org/10.3390/su12176878