Untact: Customer’s Acceptance Intention toward Robot Barista in Coffee Shop

Round 1

Reviewer 1 Report

1. The paper is about consumer behavior and it's interesting. 
2. In the paper, the relationship of TAM and ETAM can be stated more clearly.
3. Through the pilot test, how to pick up 4 kinds of coffee shop? It can be describe clearly.
4. For the post-Covid-19, what is the conclusion influence?
5. The paper will offer practical implications for sustainable coffee shop management, what is the strategy and method?

Author Response

Response to Reviewer 1 Comments

 

Point 1: The paper is about consumer behavior and it's interesting. 
Response 1: I sincerely appreciate your comment.

Point 2: In the paper, the relationship of TAM and ETAM can be stated more clearly.
Response 2: I sincerely appreciate your comment. I have explained the relationship between TAM and ETAM more clearly in the revised manuscript.

Point 3: Through the pilot test, how to pick up 4 kinds of coffee shop? It can be describe clearly.
Response 3: I sincerely appreciate your comment. I have added the method of choosing four coffee shops in the revised manuscript.

Point 4: For the post-Covid-19, what is the conclusion influence?
Response 4: I sincerely appreciate your comment. I have corrected the conclusion in the revised manuscript.

Point 5: The paper will offer practical implications for sustainable coffee shop management, what is the strategy and method?
Response 5: I sincerely appreciate your comment. I have added practical implications for sustainable coffee shop management in the revised manuscript.

Author Response File: Author Response.docx

Reviewer 2 Report

Dear Authors,

Thank you for the opportunity to review this very interesting manuscript. It is well structured and clear as a research paper, and based on some fascinating research.

I recommend a close proof-read to eliminate small grammatical errors - for example, the use of the word 'the' where it is not needed (e.g. in the first sentence of the introduction).

In my opinion, this manuscript is ready for publication and will be of value to researchers investigating this field as the COVID-19 pandemic develops.

Best wishes for the future of your research.

Author Response

Response to Reviewer 2 Comments

 

Point 1: Thank you for the opportunity to review this very interesting manuscript. It is well structured and clear as a research paper, and based on some fascinating research.
I recommend a close proof-read to eliminate small grammatical errors - for example, the use of the word 'the' where it is not needed (e.g. in the first sentence of the introduction).
In my opinion, this manuscript is ready for publication and will be of value to researchers investigating this field as the COVID-19 pandemic develops.
Response 1: I sincerely appreciate your comment. I have proofread the manuscript thoroughly as you suggested.

 

Author Response File: Author Response.docx

Reviewer 3 Report

this is a very interesting study by robot to serve in restaurant. 

if possible, i suggest that the authors might consider take some photos while robot serving the coffee or other service, this may lead the readers to understand the new trend in hospitality industry. 

Author Response

Response to Reviewer 3 Comments

 

Point 1: Τhis is a very interesting study by robot to serve in restaurant. 
if possible, i suggest that the authors might consider take some photos while robot serving the coffee or other service, this may lead the readers to understand the new trend in hospitality industry. 
Response 1: I sincerely appreciate your comment. I have added a picture of the robot barista as you suggested.

Author Response File: Author Response.docx