Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications
Abstract
:1. Introduction
- RQ1. What are the novel features of the EFQM 2020 model?
- RQ2. What are the relationships and implications between the EFQM 2020 model and Industry 4.0?
- RQ3. Is the EFQM 2020 model a novel Quality 4.0 management system?
2. Materials and Methods
3. Literature Review
3.1. The EFQM 2020 Model
3.2. Industry 4.0
- The industrial Internet of Things (IoT) allows people and things to be always interconnected, digitalizing all physical systems towards ensuring transformational solutions that will be foundational for future complex business ecosystems [43].
- Cloud computing, using cloud applications and services conveniently combined towards enhancing systems interoperability, data sharing, and the improvement of systems’ performance over time [63].
- Big data: “large volumes of high velocity, complex and variable data requiring advanced techniques to enable the capture, storage, distribution, management and analysis of the information” [64].
- Simulation: the development of digital twin models to better understand the dynamics of simulations in business systems applicable to all product lifecycle phases. The combination of real-life data with simulation models improves productivity and maintenance performance, based on realistic data [65,66].
- Additive manufacturing is a technology, also known as rapid prototyping, digital manufacturing, or 3D printing, that enables the development of new products and business models [68].
- Horizontal and vertical system integration, with collaborative scenarios of system integration and real-time sharing [69].
- Autonomous robots with AI and improved adaptation and flexibility can support different manufacturing processes and decrease production costs [69].
3.3. Quality 4.0
4. Discussion of the EFQM 2020 Model and Industry 4.0 Relationships and Implications
5. Conclusions and Outlook
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Criterion | EFQM 2020 | EFQM 2013 |
1. Purpose, Vision & Strategy | 1. Leadership | |
2. Strategy | ||
2. Organisational Culture & Leadership | 2. Strategy | |
3. Engaging Stakeholders | 3. People | |
4. Partnerships & Resources | ||
4. Creating Sustainable Value | 5. Processes, Products and Services | |
5. Driving Performance & Transformation | 4. Partnerships & Resources | |
6. Stakeholder Perceptions | 6. Customer Results | |
7. People Results | ||
8. Society Results | ||
7. Strategic & Operational Performance | 9. Business Results | |
Criterion parts | 23 Criterion Parts and 2 Results Criterion | 32 Criterion parts |
Criteria weightings | 600 points for Direction and Execution and 400 points for Results | 500 points for Enablers and 500 points for Results |
High Correlation between Sub-Criteria | |
Medium correlation between sub-criteria | |
No correlation between sub-criteria |
I4.0 Reported Benefits | Author |
---|---|
Enhanced integration of business processes across the entire value chain, through data flow and cyber-physical systems (CPSs), promoting more flexible structures and data exchange among all the elements. | Wan et al. [73], Bonilla et al. [74]. |
Improved productivity and efficiency, enhanced planning and forecasting, reduced cost, improved innovation, flexibility, and agility. | Alcácer and Cruz-Machado [42], O’Rielly et al. [75], Lasi et al. [54], Daki et al. [76], Oesterreich and Teuteberg [77]. |
Support for new business models that allow new ways of value creation, e.g., cloud-based, service-oriented, process-oriented business models. | Kiel et al. [78]. |
Improved customization and customer experience. | O’Rielly et al. [75], Kiel at al. [78]. |
Improved quality products and zero defect diagnostics. | Napolitano et al. [79], Ferreira et al. [80]. |
Intelligent learning analysis. | Biagi & Falk [81]. |
Simulation and virtualization. | Antonelli et al. [82], Canadasa et al. [83], Gunal [84]. |
Ecological sustainability, e.g., more efficient resource utilization, and social sustainability, e.g., workers more supported to do their job. | De Sousa Jabbour et al. [85], Wang et al. [86]. |
EFQM 2020 Criteria | EFQM 2020 Model Guidance Points Related to I4.0 |
---|---|
1.3 Understand the Ecosystem, Own Capabilities & Major Challenges |
|
2.2 Create the Conditions for Realising Change |
|
2.3 Enable Creativity and Innovation |
|
5.2 Transform the Organisation for the Future |
|
5.3 Drive Innovation & Utilise Technology |
|
5.4 Leverage Data, Information & Knowledge |
|
5.5 Manage Assets & Resources |
|
6. Stakeholder Perceptions |
|
7. Strategic & Operational Performance |
|
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Fonseca, L.; Amaral, A.; Oliveira, J. Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications. Sustainability 2021, 13, 3107. https://doi.org/10.3390/su13063107
Fonseca L, Amaral A, Oliveira J. Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications. Sustainability. 2021; 13(6):3107. https://doi.org/10.3390/su13063107
Chicago/Turabian StyleFonseca, Luis, António Amaral, and José Oliveira. 2021. "Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications" Sustainability 13, no. 6: 3107. https://doi.org/10.3390/su13063107