Exploring the Hotel Experience in a Cultural City through a UGC Analysis
Abstract
:1. Introduction
2. Theoretical Framework
2.1. Tourism 2.0 and the Importance of eWOM
2.2. User-Generated Content and the Hotel Industry
3. Methods
3.1. Research Scenario: Cáceres (Spain)
3.2. Data Collection
4. Results and Discussion
4.1. Analysis of the Results
4.2. Discussion
5. Conclusions
5.1. Theoretical and Managerial Implications
5.2. Limitations and Future Research
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Ranking | Word | Frequency |
---|---|---|
1 | hotels | 1656 |
2 | good | 1294 |
3 | excellent | 772 |
4 | Cáceres | 557 |
5 | location | 531 |
6 | well | 444 |
7 | perfect | 342 |
8 | stay | 323 |
9 | recommendable | 262 |
10 | central | 248 |
11 | price | 240 |
12 | quality | 237 |
13 | centre | 207 |
14 | better | 207 |
15 | situated | 184 |
16 | great | 177 |
17 | pleasantness | 173 |
18 | option | 157 |
19 | stars | 154 |
20 | to visit | 153 |
21 | comfortable | 152 |
22 | situation | 152 |
23 | stupendous | 151 |
24 | unbeatable | 151 |
25 | room | 150 |
26 | magnificent | 140 |
27 | to delight | 138 |
28 | fantastic | 123 |
29 | quiet | 123 |
30 | service | 122 |
Ranking | Word | Frequency |
---|---|---|
51 | Bad | 75 |
90 | Expensive | 30 |
91 | Disappointing | 30 |
98 | Lousy | 28 |
99 | Disappointed | 27 |
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Sánchez-Vargas, E.; Campón-Cerro, A.M.; Prado-Recio, E.; Pasaco-González, B.S.; Moreno-Lobato, A. Exploring the Hotel Experience in a Cultural City through a UGC Analysis. Sustainability 2022, 14, 15695. https://doi.org/10.3390/su142315695
Sánchez-Vargas E, Campón-Cerro AM, Prado-Recio E, Pasaco-González BS, Moreno-Lobato A. Exploring the Hotel Experience in a Cultural City through a UGC Analysis. Sustainability. 2022; 14(23):15695. https://doi.org/10.3390/su142315695
Chicago/Turabian StyleSánchez-Vargas, Elena, Ana María Campón-Cerro, Elvira Prado-Recio, Bárbara Sofía Pasaco-González, and Ana Moreno-Lobato. 2022. "Exploring the Hotel Experience in a Cultural City through a UGC Analysis" Sustainability 14, no. 23: 15695. https://doi.org/10.3390/su142315695