2. Theoretical Background
It has been often argued that housing satisfaction and satisfaction with the residential environment are important criteria in describing the quality of life of the inhabitants of a particular residential environment. In these discussions, satisfaction with the housing and satisfaction with the general appearance of the neighbourhood are closely associated with the general satisfaction with the residential neighbourhood [
53]. It thus follows that satisfaction or dissatisfaction are considered strong triggers of contemplating changing one’s residence [
54]. As such, studies on residential mobility and its consequences normally use housing and residential satisfaction as a predictor of residents’ potential to move house [
55,
56].
By definition, housing satisfaction refers to the amount of contentment experienced by an individual or family relative to their current housing situation [
57]. Satisfaction can be defined as a state in which a person’s housing expectations are met. This may mean that the resident is satisfied with the size of the dwelling and the quality of its amenities. Satisfaction with the residential neighbourhood may mean that the resident is satisfied with the neighbours, the physical state of the housing estate or its location within the wider urban area [
49]. According to Bonaiuto et al. [
58], residential satisfaction is the experience of pleasure or gratification deriving from living in a specific place. In other words, residential satisfaction occurs when the residential situation matches the individual’s desired residential needs and aspirations [
59,
60,
61]. In relation to housing in particular, Abidin et al. [
62] have defined residential satisfaction as the feeling of contentment when one has or achieves what one needs or desires in a house. Speare [
54], on the other hand, specifies the key characteristics that determine residential satisfaction, which include the aspirations of the household, location, the social bonds between household members and other people, and residents’ attachment to the residential environment.
Amérigo and Aragonés [
55] have provided a conceptual framework that can be usefully applied to examine how an individual interacts with their residential environment and how this interaction may result in satisfaction or dissatisfaction. This approach is premised on investigating an individual’s housing experiences and preferences, as well as the specific physical characteristics of the residential environment. These are the objective factors that are believed to influence how an individual evaluates the appropriateness of a residential environment. According to Gibler and Tyvimaa [
63], these objective attributes are then translated into subjective interpretations that determine the personal degree of housing and residential satisfaction. Satisfaction is, in this case, understood to indicate agreement between the actual and desired housing attributes. Given the specific circumstances, households select residential environments that most suitably match their residential aspirations. Those with more opportunities on the housing market are likely to have better opportunities to select a residential environment that offers them the required residential satisfaction [
55].
Another conceptual model discussed by Sirgy and Cornwell [
64] suggests that satisfaction with the neighbourhood features (social, economic, and physical) impacts neighbourhood satisfaction, which in turn affects housing satisfaction. Residential neighbourhoods thus play a major role in determining the quality of life of their inhabitants. Neighbourhoods that are unable to adequately satisfy the needs of their residents may be susceptible to the migration of their inhabitants to alternative residential areas that better satisfy their perceived or required needs [
65]. As such, various studies have found that there is a strong correlation between satisfaction with specific neighbourhood attributes and overall neighbourhood satisfaction [
53,
66,
67].
Dissatisfaction, on the other hand, results from a divergence between the individual’s housing and residential neighbourhood aspirations and the actual situation. It has been suggested that residential dissatisfaction is an important factor that triggers the desire to move [
54]. However, Lu [
59] has argued that objective measures alone are not the major determinants of housing satisfaction or dissatisfaction. While residential dissatisfaction is considered to be the key trigger of residential mobility, Boschman [
61] has suggested that caution is required regarding the need to recognise that neighbourhood characteristics that affect satisfaction/dissatisfaction may be perceived differently by different individuals or households. Different households have different housing needs and therefore different perceptions of the housing quality and quality of the residential environment. As such, different households will react differently to similar residential situations [
68]. It is the individual’s perceptions that determine satisfaction, rather than the actual residential conditions. People may be satisfied with their housing and still intend to move, while others may be dissatisfied and not intend to move [
69]. As has been established by some studies [
55,
59], residents can be satisfied with their neighbourhood even in neighbourhoods with a poor reputation.
In this article, we examine the relationship between housing satisfaction and intention to move among the residents of socialist housing estates and post-socialist multifamily neighbourhoods in Slovenia. This approach uses residential satisfaction as a criterion of residential quality [
56], which may then be used to investigate housing mobility intention. The principle aim of the paper is to test the validity of the research hypothesis, which predicts the gradual outward migration of the more affluent households from the socialist housing estates, a process that would eventually lead to the creation of undesirable disadvantaged low-income residential enclaves.
3. Research Method
The article is based on an empirical study that applied a quantitative research method to investigate various aspects of the quality of life, satisfaction, wishes, and needs of the residents of post-WWII large housing estates and post-socialist residential neighbourhoods. For these purposes, a questionnaire consisting of 94 questions was designed, which we used to measure the residents’ attitudes, perceptions, norms, values, and degree of satisfaction with the quality of their housing and living environment. The sampling data on housing estates were obtained from the Real Estate Register [
70] and the Central Population Register [
71]. A professional institution for conducting public opinion polls was hired for conducting the telephone survey. Due to space limitations, this article only presents results for some selected questions or part of them.
3.1. Questionnaire
It has been established that it is the residents’ perceptions and evaluations that crucially determine their level of satisfaction or dissatisfaction with their housing and residential environment [
69]. In order to examine these subjective perceptions, we identified several variables, which we used for the evaluation of the level of satisfaction and eventual intention to move. The research variables were defined in relation to four major indicators of residential satisfaction:
Dwelling unit: comfort, maintenance, size, flat layout, number of rooms, general satisfaction;
Multifamily building: quality of construction, maintenance, energy efficiency, external appearance, internal public space, general satisfaction;
Residential neighbourhood: upkeep, building density, feeling of safety, peacefulness, cleanliness, green areas, children’s playgrounds, other public areas, traffic and path arrangements (transport connections with other parts of city; traffic density, parking spaces, walking paths, bicycle paths, sidewalk);
Accessibility of services: public transport, schools, kindergartens, pharmacies, post offices, banks, grocery stores, health centres, dental clinics, restaurant/buffets, personal care (e.g., hairdressing), culture (e.g., theatre, cinema), library, leisure (e.g., gym), general satisfaction.
The respondents were asked to rate their level of satisfaction for each of the variables on a five-point Likert scale ranging from 1—‘very dissatisfied’ to 5—‘very satisfied’. It is important to explain here that this particular questionnaire structure was intended to capture, as much as possible, the fundamental differences in the opinions and attitudes of the residents of the two types of housing estate regarding their key characteristics. This multiscale approach emerges from the findings of the first part of the same research project that established some significant differences between the two types of housing estates with respect to neighbourhood planning, the quality of construction, the quality of design and the level of provision of community and commercial services.
In addition to these, the respondents were asked to indicate how much the living conditions in the neighbourhood generally suited their needs. A similar Likert scale method ranging from 1—‘totally disagree’ to 5—‘fully agree’ was applied to evaluate the validity of these statements:
The neighbourhood meets all my criteria for a pleasant residential environment;
There are sufficient green areas in the neighbourhood;
The neighbourhood is suitable for all age groups.
The questionnaire also included a separate question specifically aimed at investigating potential residential mobility. We asked the respondents to state whether they had recently contemplated moving to a different residence due to dissatisfaction with the current residence. With this question, we wanted to establish whether the variables related to residential satisfaction are also related to intention to move. In this way, the intention to move would be understood as a consequence of dissatisfaction due to a variety of negative attributes of the housing estate. In order to examine the mobility preferences more concretely, we included a follow-up question for those respondents that indicated an intention to move, asking them to state their preferred residential alternative were they to actually move. The choices offered to them were as follows:
same neighbourhood but different dwelling;
another housing estate built during the socialist period (before 1991);
another housing estate built during the post-socialist period (after 1991);
a new multifamily housing neighbourhood built during the past 5 years;
house ownership.
This question was specifically intended to explore whether the inhabitants of socialist housing estates noticeably desire to move to the newer, post-socialist multifamily residential neighbourhoods.
In the presentation and discussion of the research results, reference is made also to other questions relevant to this study that constituted part of the questionnaire, i.e.,
3.2. Sampling Method
For the purposes of the survey, data on housing estates (building construction and their residents) were obtained from the Real Estate Register and the Central Population Register, as of 2022. Quota sampling was used for the construction period of housing estates and for the two selected largest cities, i.e., Ljubljana and Maribor. Other than being the largest, these cities were selected for the survey because they also have the highest number of housing estates (both post-WWII and post-socialist) and the largest housing estates in terms of size (built-up area and number of residents). Other cities in Slovenia barely have any residential neighbourhoods that would be normally categorised as large housing estates. Within both categories of housing estate in the selected cities, the construction year of each multifamily apartment building was examined separately. Housing estates whose construction started during the socialist period and ended during the post-socialist period were excluded. All buildings that were built in 1991, which is the dividing line between the socialist and post-socialist administrations, were also excluded. Based on this, the quota for conducting the survey consisted of 54,985 apartments in buildings from the socialist period and 5585 apartments in buildings built during the post-socialist period.
3.3. Survey Sample
The data were gathered through a Computer-Assisted Telephone Interviewing method telephone (CATI), which was carried out between May and June 2022 in housing estates in the two largest Slovenian cities: Ljubljana and Maribor. The survey was carried out by a professional company that specialises in conducting research surveys. The interviewers called 27,401 telephone numbers listed in the latest telephone directory for Slovenia. The response to phone calls was 2.55%. Excluding calls that went unanswered or were made to wrong phone numbers, the response rate was 3.7%. The final number of surveys completed was 700, which constitutes the sample of apartments and residents living in socialist and post-socialist housing estates. The sample represents 1.2% of all dwellings designated for sampling. Depending on the construction period of the housing estates, the sample includes 613 respondents (87.6%) that live in buildings from the socialist period and 87 respondents (12.4%) that live in buildings from the post-socialist period (
Table 1). The percentage ratio between socialist and post-socialist housing construction in the entire housing stock in the selected cities is approximately the same (89.2% vs. 10.8%), which was already considered when preparing the sample. In total, 524 surveys (74.8%) were completed in Ljubljana and 176 (25.2%) were completed in Maribor. This percentage ratio is also present in the entire housing stock of the two selected cities, which was taken into account while sampling.
The sample includes respondents from 110 housing estates, which is 88.7% of all housing estates in the sample. Eighty-seven (90.6%) of them were built during the post-WWII period and 23 (82.1%) were built during the post-socialist period. The buildings in the socialist housing estates that respondents live in were built between 1946 and 1989, and the buildings in the post-socialist housing estates were built between 1992 and 2021. The largest housing estate from the post-WWII period that the respondents live in has 1408 dwellings and 10,870 residents. The largest housing estate from the post-socialist period has 594 dwellings and 1825 residents. On average, the socialist housing estates studied have 4237 dwellings and 3279 residents, and the post-socialist housing estates have 258 dwellings and 647 residents (
Table 2).
5. Discussion
It may be generally observed that the research revealed several surprising findings mostly in contrast to what our two hypotheses suggested. While we had expected to obtain numerous complaints from the residents of socialist housing estates regarding the quality of their dwellings and residential buildings, their responses contrastingly show a very high level of satisfaction. The differences in the levels of satisfaction/dissatisfaction between the residents of socialist housing estates and post-socialist multifamily residential neighbourhoods are, almost in all instances, negligible.
General satisfaction with the apartment was rated 4.38 vs. 4.40 by the respondents of the socialist and post-socialist housing estates, respectively. Similarly, for the multifamily apartment building, the 5-point Likert scale ratings were 4.06 vs. 4.15. The socialist housing estate respondents were found to be equally satisfied with the size of their dwelling, although these were, on average, found to be 10 m
2 smaller than those of the post-socialist neighbourhoods. Perhaps the most surprising finding in this regard is that the responses regarding the external appearance of the building did not reveal any statistically significant difference in the levels of satisfaction (4.07 vs. 4.13). This finding is important bearing in mind that the external appearance of multifamily residential buildings has often been specified by various authors as one of the major shortcomings of socialist housing estates [
9,
31,
42,
44,
45], with facades that have been generally described as characteristically monotonous and unpleasant to look at. The results of the survey show that the residents of these estates do not seem to be bothered by such characterisations.
The responses to the question pertaining to satisfaction with the residential neighbourhood are just as surprising. There were, though, some statistically significant differences in the levels of satisfaction regarding general upkeep (3.90 vs. 4.18) and sidewalks (3.94 vs. 4.36) in favour of post-socialist housing estates. And while it is not surprising that parking space was identified as the most important cause of dissatisfaction in socialist housing estates, as has been noted by other authors [
25,
47], the results of the survey surprisingly revealed this aspect to be one of the greatest causes of dissatisfaction also in post-socialist housing estates. Given that these have been constructed in the ‘age of the automobile’, and considering that most households have at least two cars, it would be expected that this requirement is adequately fulfilled in order to more easily sell the properties in the new housing estates. On the other hand, however, the finding that the residents of post-socialist housing neighbourhoods are almost equally satisfied with the availability of green areas (4.29 vs. 4.21) is equally surprising. Our comparative preliminary study on the design and development of the two types of housing estate [
36] found that the socialist housing estates had been constructed mostly on greenfield land and, as such, had an incomparable richness of open spaces and green areas. The abundance of green areas has been described as one of the most valued characteristics of socialist large-scale housing estates [
77]. On the contrary, the newer multifamily residential neighbourhoods are characteristically built on brownfield land on which, in the majority of cases, there is not much reserve for open space or large expanses of green area. As the results show, we were found to be wrong in our expectation that the insufficiency, or indeed absence, of green areas would be an important cause of dissatisfaction on the part of the residents of post-socialist residential neighbourhoods.
Our preliminary comparative analysis [
36] also found that socialist housing estates were planned to contain, within the neighbourhood, almost all the basic community and commercial services (kindergarten, primary school, healthcare centre, pharmacy, dental clinic, post office, library, bank and the like). Throughout the socialist period, these provisions were a requirement determined by official state policy and backed up by legislation in pursuance of the International Congress of Modern Architecture (CIAM; French:
Congrès internationaux d’architecture moderne) principles for the design of large housing estates, enabling self-sufficiently equipped with both basic infrastructure and community services [
14,
78]. After the adoption of a market economy system in Slovenia, the provision of these services during the planning and construction of multifamily residential neighbourhoods ceased to be a legal requirement. Under these circumstances, it would have been reasonable to expect that the absence of these provisions in the new post-socialist residential neighbourhoods would be seen as a disadvantage and, thus, cause dissatisfaction among the residents of these neighbourhoods. Surprisingly, once again, the results of the survey show comparatively very similar (high) levels of satisfaction in this regard. The residents of the new multifamily residential neighbourhoods do not seem to miss much the services (especially the community ones) that are not available within their residential neighbourhood.
The levels of satisfaction with regard to the suitability of the neighbourhood and inter-neighbourly relations are also not much different between the two types of housing estate. Both types of respondents almost equally agree with the statement that the neighbourhood meets all their criteria for pleasant living. Both also almost equally agree that the residents in their estate are good neighbours. It must be noted here, though, that there is a marked difference in the question of ‘sharing a similar economic status’ (2.98 vs. 3.08, respectively, for socialist and post-socialist); however, again, this does not present a statistically significant difference. Another finding that needs to be mentioned here concerns the level of agreement with the statement that ‘social diversity encourages contacts among residents’, with which the residents of socialist housing estates agreed more compared to their counterparts in post-socialist neighbourhoods (3.02 vs. 2.97).
Regarding the question of residential attachment, the answers provided on this occasion do not reveal any surprising findings. For both types of housing estate, the respondents almost equally rate the degree of attachment to their dwelling (4.45 vs. 4.37). And given that the respondents from the socialist housing estates would have lived there longer compared to their counterparts in the post-socialist housing estates, it is not surprising that the latter are less attached to both the residential building and housing estate. Importantly, the question relating to the degree of attachment was that with which we wanted to find out whether, specifically, the residents of socialist housing estates had considered leaving to relocate to more suitable residential alternatives. Surprisingly, the survey results revealed that only 11.24% of the respondents from the socialist housing estates had contemplated leaving in recent years. It is worth noting here that the results of the survey revealed an even slightly higher percentage (11.6%) of respondents from post-socialist neighbourhoods that had considered leaving. Most surprisingly, a higher percentage of post-socialist respondents (11.6%) identified ‘dissatisfaction with the housing estate’ as the second important reason for having considered leaving. On the other hand, only 8.31% of the residents of socialist housing estates that had considered moving specified ‘dissatisfaction with the housing estate’ as the reason for that consideration. This, in fact, was the least important reason in their case, the most important reason being ‘dissatisfaction with the multifamily apartment building’. In other words, among those that considered leaving, the residents of socialist housing estates appear to be more satisfied with their residential environment compared to those living in the newer post-socialist residential neighbourhoods. We do not have any reasonable explanation for such an intriguing finding.
Another surprising finding in this regard concerns the responses provided pertaining to the alternative choice of residence should one eventually realise the decision to move. One-quarter (25.24%) of the socialist housing estate respondents that would actually move would choose the ‘same housing estate but a different dwelling’. The same alternative was also the most favoured, with one-third (34.88%) of the post-socialist housing estate respondents indicating that they would relocate to a different dwelling within the same housing estate. To briefly summarise all this, the results of the survey indicate that the residents of socialist housing estates are not intending to leave these neighbourhoods in any significant numbers in the near future. The question that we are not able to answer at this moment is whether and how many of the respondents that have contemplated moving would effectively make that decision. This information could be obtained only through conducting a longitudinal study, which the nature of this survey (anonymity of participants) does not enable.
6. Conclusions
The presentation above shows that the survey results generally do not support the research hypothesis, which assumes that the socialist housing estates are unfavourable places to live in. Significant differences in satisfaction between the studied types of neighbourhood were observed mainly in the following areas: (a) internal appearance of multifamily apartment buildings, (b) general upkeep of residential neighbourhoods, (c) parking spaces and sidewalks in residential neighbourhoods, and (d) accessibility of certain services in residential neighbourhoods, such as schools, kindergartens, and grocery stores. There were no statistically significant differences observed in all other variables. The study also revealed that residents in neither of the two types of neighbourhoods contemplate relocation due to inadequacies in the housing estate. The findings therefore do not provide any proof that would, with confidence, validate the concerns expressed at the beginning of the paper, cautioning the potential development of segregated low-income residential areas that would emerge as a result of the outward migration of the more affluent households. It is, nonetheless, interesting to note that the percentage of those that had contemplated moving is slightly higher in post-socialist residential neighbourhoods compared to those in socialist housing estates. In this regard, it is, however, important to recognise an important study limitation. In order to be able to establish the exact level of movement within or out of the studied housing estates, a longitudinal survey would need to be conducted, say after a period of five years. When designing the survey, this option was regrettably not considered. One of the major obstacles to the realization of longitudinal studies is posed by the strict personal data protection regulations that make it very difficult to secure the personal details of survey participants. Previous experiences have shown that people are very reluctant (or entirely unwilling) to provide such personal details (concrete names of individuals, their addresses, telephone numbers, email addresses, etc).
The survey did, however, reveal significant differences in the average income levels between the two housing estate types (EUR 1877 for socialist vs. EUR 2507 for post-socialist). It is also important to note that the level of education was found to be comparatively much higher in the post-socialist estates (college or university, 76% vs. 46%, respectively). However, neither of these attributes were found to have any significant impact on the attitudes of the respondents in terms of their levels of satisfaction with the various housing and residential environment aspects that were examined in the survey. Also, while various studies have found people to be more satisfied in neighbourhoods with high incomes and better-quality dwelling characteristics [
49,
59,
61,
66,
79], our study seems to reveal that neither income nor dwelling characteristics play any significant role in determining people’s satisfaction or dissatisfaction.
What needs to be acknowledged here is that, while subjective attributes are defined by personal characteristics (social, economic, demographic), these are also, and to a high degree, defined by an individual’s residential quality needs [
56]. Residential quality needs are, in turn, determined by psycho-social aspects, which, among others, relate to residents’ degree of attachment to the residential environment and their relationships with neighbours. Furthermore, it is also important to recognise that people’s attitudes and perceptions are strongly related to a variety of social and contextual factors. Social factors might include people’s personal circumstances, work and home-based responsibilities, values, habits, social norms, lifestyle choices, as well as intentions, expectations and feelings of control [
80]. Inter-neighbourly relations must also be taken into account, since these play an important role in developing attitudes towards one’s residential environment. A study conducted by Hartman [
81] on low-income neighbourhoods found that residents would rather remain where they are, even if it means continuing to live in dilapidated or run-down structures, than move to new units away from friends and the familiarity of their homes and neighbourhoods. As suitably explained by Adriaanse [
56], “Over time, people develop a sense of ‘dwelling’ or ‘being in place’. Their habitual routines build up a cognitive awareness of the residential environment to the point that a person becomes psychologically fused with it”. In a similar vein, Andráško et al. [
6] have cautioned against overstating the negative characteristics of socialist housing estates. Describing the situation in the former Czechoslovakia, the authors observed that “people who have lived for a long time (and grown up) in these estates normally do not say a bad word about them”. They tend to be generally happy with their housing and neighbourhood, irrespective of any potential negative opinions held by external observers.
Altogether, these are complex issues that require deeper attitude analyses in order to better understand why people may be satisfied with situations that, on the surface, look unfavourable, and why they eventually make the decisions that they do. In the discourse on the problems and potential negative developments in socialist housing estates there is, therefore, a need to refrain from making simplistic, unproven speculative judgements. These discussions need to go beyond the easy common explanations of people’s preferences and behaviours in order to capture a broader range of psychological and social influences on people’s housing choices and behavioural actions [
80,
82]. Most importantly, it is vital to stress that people’s attitudes regarding housing quality and their satisfaction (or dissatisfaction) with it is, to a large extent, influenced by their lifestyle preferences, acquired social norms, life values, habits and attitudes. The visible external characteristics of the housing estates are not necessarily the most important factors in people’s decisions regarding whether to stay or move.
However, while the findings of our study do not currently point to any serious problems that would lead to the negative developments that were anticipated by the research hypothesis, there is still a need to pay close attention to the issues that have been identified, although by a minority of the residents, as causes for dissatisfaction. In the case of post-WWII large housing estates, there is an urgent need for the formulation and adoption of comprehensive rehabilitation strategies that will define the concrete actions that need to be taken in order to efficiently deal with the key problems of these neighbourhoods. This would include, among others, examining the structural integrity of, in particular, the older (60 years plus) multifamily residential buildings, also with respect to their capacity to withstand eventual seismic events. The appropriate rehabilitation of socialist housing estates must also include implementing measures that aim to improve the energy efficiency of the residential buildings. Of great importance too is the designing of efficient solutions that address the catastrophic shortage of adequate parking facilities, a problem that characteristically prevails in almost all post-WWII large housing estates. It is also crucially important that planning authorities adopt and implement regulations that strictly protect and keep intact existing green areas in post-WWII housing estates, as these constitute one of their most valuable assets. Regarding the post-socialist multifamily residential neighbourhoods, the planning authorities ought to ensure that, where possible (taking into consideration that these are mostly infill developments), new construction provides the necessary social infrastructure, as used to be the practice in the case of post-WWII mass housing developments. The growing densification of urban populations through these schemes is, inevitably, already putting a lot of pressure on the existing infrastructures. If not accompanied by the provision of the necessary basic community services, these developments may result in the complete overload of public services such as schools and kindergartens. Addressing all these issues with appropriate policy measures is urgent in order to ensure the longer-term sustainability of these vitally important elements of the urban fabric.