Service Design for Social Innovation: A New Path for the Development of Government Public Services Based on the TB4D Model
Abstract
:1. Introduction
2. Materials and Methods
3. The TB4D Model of Government Public Service Design
3.1. TSLC Operational Mechanism Model of Government Public Service Design
3.1.1. Trans-Dimensional Cognitive Perspective and Thinking Mode of Government Public Service Design
3.1.2. Systems Thinking
3.1.3. The Learning Interactive Innovation Process
3.1.4. Cultural Regeneration and Value Shaping
3.2. Operational Model of Government Public Service Design
3.3. The “3 + 1” Development Mode of Government Public Service Design
3.3.1. The Form of Development with Internal Design Capability as Its Core
3.3.2. The Form of Joint Development Centered on External Design Capabilities
3.4. The Methods of Government Public Service Design
4. Results and Discussion
5. Conclusions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Tools/Technologies | Service Design Tools Website | This is Service Design Thinking | Service Design: From Insight to Implementation | Literature and Cases Related to Government Public Service Design | Personal Practice Projects |
---|---|---|---|---|---|
Qualitative research (observations, interviews, user diaries, etc.) | √ | √ | √ | √ | √ |
Quantitative research | √ | ||||
Personas | √ | √ | √ | √ | |
User Journey Map | √ | √ | √ | √ | √ |
Stakeholders Map | √ | √ | √ | ||
Ecosystem Map | √ | ||||
Service Ecology Map | √ | √ | |||
Evaluation Matrix | √ | ||||
System Map | √ | √ | √ | ||
Service Blueprint | √ | √ | √ | √ | √ |
Storyboard | √ | √ | √ | √ | |
Prototypes (rapid prototyping, experience prototypes/low-fi prototypes, service prototypes/hi-fi prototypes, etc.) | √ | √ | √ | √ | √ |
Success Metrics | √ | √ | √ | √ |
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Hou, B. Service Design for Social Innovation: A New Path for the Development of Government Public Services Based on the TB4D Model. Sustainability 2024, 16, 7641. https://doi.org/10.3390/su16177641
Hou B. Service Design for Social Innovation: A New Path for the Development of Government Public Services Based on the TB4D Model. Sustainability. 2024; 16(17):7641. https://doi.org/10.3390/su16177641
Chicago/Turabian StyleHou, Bojun. 2024. "Service Design for Social Innovation: A New Path for the Development of Government Public Services Based on the TB4D Model" Sustainability 16, no. 17: 7641. https://doi.org/10.3390/su16177641