Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution
Abstract
:1. Introduction
2. Materials and Method
2.1. Procedure
2.2. Sample
2.3. Statistical Analyses
3. Results
4. Discussion
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
References
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Descriptive Variables | N | Valid % |
---|---|---|
Gender | ||
Male | 95 | 50 |
Female | 95 | 50 |
Age | ||
<29 | 10 | 5.1 |
30–39 | 49 | 25 |
40–49 | 45 | 23 |
50–59 | 81 | 41.3 |
>59 | 11 | 5.6 |
Sector | ||
Insurance | 90 | 46.2 |
Banking | 105 | 53.8 |
Type of contract | ||
Determined | 22 | 11.2 |
Permanent | 175 | 88.8 |
Job qualifications | ||
Employees | 174 | 91.1 |
Supervisors | 17 | 8.9 |
VVA | Not-VVA | χ2 | p | |||
---|---|---|---|---|---|---|
N | % | N | % | |||
Gender | ||||||
Male | 21 | 22.6 | 72 | 77.4 | ns | |
Female | 28 | 29.5 | 67 | 70.5 | ||
Age | ||||||
<29 | 2 | 20 | 8 | 80 | 14.59 | <0.01 |
30–39 | 17 | 34.7 | 32 | 65.3 | ||
40–49 | 19 * | 42.2 * | 26 | 57.8 | ||
50–59 | 12 | 15.2 | 67 * | 84.8 * | ||
>60 | 1 | 9.1 | 10 | 90.9 | ||
Sector | ||||||
Insurance | 30 | 33.7 | 59 | 66.3 | 4.51 | <0.05 |
Bank | 21 | 20.2 | 83 | 79.8 | ||
Type of contract | ||||||
Determined | 2 | 9.1 | 20 | 90.9 | 3.74 | 0.05 |
Permanent | 49 | 28.3 | 124 | 71.2 | ||
Job qualifications | ||||||
Employees | 47 | 27.3 | 125 | 72.7 | ns | |
Supervisors | 3 | 17.6 | 14 | 82.4 |
Coping Strategies | VVA M(sd) | Not-VVA M(sd) | T | p | d |
---|---|---|---|---|---|
Self-distraction | 5.68(1.49) | 4.39(1.53) | 5.17 | <0.01 | 0.09 |
Active coping | 6.04(1.22) | 6.30(1.59) | ns | ||
Denial | 2.78(1.20) | 2.71(1.14) | ns | ||
Substance abuse | 2.76(1.61) | 2.24(0.73) | −3.04 | <0.01 | 0.18 |
Emotional support | 4.50(1.52) | 3.95(1.43) | −2.29 | <0.05 | 0.27 |
Instrumental support | 4.66(1.53) | 4.43(1.53) | ns | ||
Behavioral disengagement | 3.67(1.69) | 3.08(1.28) | −2.44 | <0.05 | 0.04 |
Venting | 5.18(1.29) | 4.30(1.37) | −3.94 | <0.05 | |
Positive reframing | 4.72(1.44) | 5.16(1.68) | ns | ||
Planning | 5.88(1.48) | 6.42(1.68) | 2.01 | <0.05 | 0.03 |
Humor | 3.96(1.56) | 3.78(1.26) | ns | ||
Acceptance | 5.63(1.33) | 5.59(1.63) | ns | ||
Religion | 3.12(1.53) | 3.45(1.89) | ns | ||
Self-blame | 5.23(1.40) | 5.11(1.49) | ns |
B | 95% CI | β | t | p | |||
---|---|---|---|---|---|---|---|
LL | UL | ||||||
1 | Constant | 52.229 | 46.055 | 58.404 | 9.901 | <0.001 | |
Presence of VA | −6.757 | −10.2 | −3.314 | −0.410 | −6.249 | <0.001 | |
2 | Constant | 13.004 | 10.414 | 15.595 | 16.684 | <0.001 | |
Presence of VA | −4.577 | −6.022 | −3.132 | −0.268 | −3.87 | <0.001 |
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Acquadro Maran, D.; Varetto, A.; Civilotti, C.; Magnavita, N. Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution. Adm. Sci. 2022, 12, 78. https://doi.org/10.3390/admsci12030078
Acquadro Maran D, Varetto A, Civilotti C, Magnavita N. Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution. Administrative Sciences. 2022; 12(3):78. https://doi.org/10.3390/admsci12030078
Chicago/Turabian StyleAcquadro Maran, Daniela, Antonella Varetto, Cristina Civilotti, and Nicola Magnavita. 2022. "Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution" Administrative Sciences 12, no. 3: 78. https://doi.org/10.3390/admsci12030078
APA StyleAcquadro Maran, D., Varetto, A., Civilotti, C., & Magnavita, N. (2022). Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution. Administrative Sciences, 12(3), 78. https://doi.org/10.3390/admsci12030078