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Volume 14
Issue 9
10.3390/info14090482
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Article

Unveiling the Confirmation Factors of Information System Quality on Continuance Intention towards Online Cryptocurrency Exchanges: The Extension of the Expectation Confirmation Model

by
Hsu-Hua Lee
and
Hui-Chun Sung
*
Department of Management Sciences, Tamkang University, New Taipei City 251301, Taiwan
*
Author to whom correspondence should be addressed.
Information 2023, 14(9), 482; https://doi.org/10.3390/info14090482
Submission received: 3 July 2023 / Revised: 30 July 2023 / Accepted: 25 August 2023 / Published: 29 August 2023
(This article belongs to the Special Issue Blockchain, Technology and Its Application)
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Abstract

This study is based on the Expectation Confirmation Model and the Information System Success Model to evaluate the influence of perceived usefulness and satisfaction towards online cryptocurrency exchanges. Therefore, this study deconstructs the “confirmation” component of the information system continuous use model into three different components: confirmation of information quality, confirmation of system quality, and confirmation of service quality, to investigate the factors that influence the desire to use online cryptocurrency exchanges continuously. This research used a questionnaire methodology, with data collected from 248 users of cryptocurrency platforms. This study found that perceived usefulness and satisfaction significantly correlated with continuance intention. Furthermore, information quality, system quality, and service quality significantly correlated with perceived usefulness and satisfaction. Finally, perceived usefulness was found to be significantly correlated with satisfaction.
Keywords: cryptocurrency; expectation confirmation model; information quality; system quality; service quality; perceived usefulness; satisfaction; continuance intention cryptocurrency; expectation confirmation model; information quality; system quality; service quality; perceived usefulness; satisfaction; continuance intention

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MDPI and ACS Style

Lee, H.-H.; Sung, H.-C. Unveiling the Confirmation Factors of Information System Quality on Continuance Intention towards Online Cryptocurrency Exchanges: The Extension of the Expectation Confirmation Model. Information 2023, 14, 482. https://doi.org/10.3390/info14090482

AMA Style

Lee H-H, Sung H-C. Unveiling the Confirmation Factors of Information System Quality on Continuance Intention towards Online Cryptocurrency Exchanges: The Extension of the Expectation Confirmation Model. Information. 2023; 14(9):482. https://doi.org/10.3390/info14090482

Chicago/Turabian Style

Lee, Hsu-Hua, and Hui-Chun Sung. 2023. "Unveiling the Confirmation Factors of Information System Quality on Continuance Intention towards Online Cryptocurrency Exchanges: The Extension of the Expectation Confirmation Model" Information 14, no. 9: 482. https://doi.org/10.3390/info14090482

APA Style

Lee, H.-H., & Sung, H.-C. (2023). Unveiling the Confirmation Factors of Information System Quality on Continuance Intention towards Online Cryptocurrency Exchanges: The Extension of the Expectation Confirmation Model. Information, 14(9), 482. https://doi.org/10.3390/info14090482

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