Next Article in Journal / Special Issue
Feasibility of a Coordinated Human Papillomavirus (HPV) Vaccination Program between a Medical Clinic and a Community Pharmacy
Previous Article in Journal
Young People and the Management of Chronic Illness by Primary Care Pharmacists: A Systematic Review
Previous Article in Special Issue
Using the Theory of Planned Behavior to Understand Factors Influencing South Asian Consumers’ Intention to Seek Pharmacist-Provided Medication Therapy Management Services
 
 
Font Type:
Arial Georgia Verdana
Font Size:
Aa Aa Aa
Line Spacing:
Column Width:
Background:
Article

“It Made a Difference to Me”: A Comparative Case Study of Community Pharmacists’ Care Planning Services in Primary Health Care

by
Theresa J. Schindel
,
Rene R. Breault
and
Christine A. Hughes
*
Faculty of Pharmacy and Pharmaceutical Sciences, University of Alberta, 3-171 Edmonton Clinic Health Academy, 11405 87 Avenue NW, Edmonton, AB T6G 1C9, Canada
*
Author to whom correspondence should be addressed.
Pharmacy 2019, 7(3), 90; https://doi.org/10.3390/pharmacy7030090
Submission received: 28 May 2019 / Revised: 3 July 2019 / Accepted: 7 July 2019 / Published: 11 July 2019
(This article belongs to the Special Issue Pharmacist Services)

Abstract

In some jurisdictions, governments and the public look to community pharmacies to provide expanded primary health care services, including care plans with follow-up. Care planning services, covered by the Compensation Plan in Alberta, Canada, require pharmacists to assess an eligible patient’s health history, medication history, and drug-related problems to establish goals of treatment, interventions, and monitoring plan. Follow-up assessments are also covered by the Compensation Plan. A comparative case study method facilitated an in-depth investigation of care planning services provided by four community pharmacy sites. Data from 77 interviews, 61 site-specific documents, and 94 h of observation collected over 20 months were analyzed using an iterative constant comparative approach. Using a sociomaterial theoretical framework, the perceived value of care planning services was examined through an investigation of the relationships and interactions between people and information. Patients perceived the value of care planning as related to waiting time to access care and co-creating individualized plans. Physicians and other health care professionals valued collaboration, information sharing, and different perspectives on patient care. Pharmacists valued collaboration with patients and other health care professionals, which renewed their sense of responsibility, increased satisfaction, and gave meaning to their role.
Keywords: pharmacist services; community pharmacy; care plan; compensation; primary health care; information sharing; qualitative research; comparative case study; value pharmacist services; community pharmacy; care plan; compensation; primary health care; information sharing; qualitative research; comparative case study; value

Share and Cite

MDPI and ACS Style

Schindel, T.J.; Breault, R.R.; Hughes, C.A. “It Made a Difference to Me”: A Comparative Case Study of Community Pharmacists’ Care Planning Services in Primary Health Care. Pharmacy 2019, 7, 90. https://doi.org/10.3390/pharmacy7030090

AMA Style

Schindel TJ, Breault RR, Hughes CA. “It Made a Difference to Me”: A Comparative Case Study of Community Pharmacists’ Care Planning Services in Primary Health Care. Pharmacy. 2019; 7(3):90. https://doi.org/10.3390/pharmacy7030090

Chicago/Turabian Style

Schindel, Theresa J., Rene R. Breault, and Christine A. Hughes. 2019. "“It Made a Difference to Me”: A Comparative Case Study of Community Pharmacists’ Care Planning Services in Primary Health Care" Pharmacy 7, no. 3: 90. https://doi.org/10.3390/pharmacy7030090

APA Style

Schindel, T. J., Breault, R. R., & Hughes, C. A. (2019). “It Made a Difference to Me”: A Comparative Case Study of Community Pharmacists’ Care Planning Services in Primary Health Care. Pharmacy, 7(3), 90. https://doi.org/10.3390/pharmacy7030090

Note that from the first issue of 2016, this journal uses article numbers instead of page numbers. See further details here.

Article Metrics

Back to TopTop