A Systematic Review of Online Medical Consultation Research
Abstract
:1. Introduction
2. Materials and Methods
3. Results
3.1. Year of the Included Papers
3.2. Methods of the Included Papers
3.3. Themes of the Included Papers
4. Discussion
4.1. Online Medical Consultation Starting Point
4.1.1. Patients Utilizing Online Medical Platforms
- (1)
- Facilitators
- (2)
- Inhibitors
4.1.2. Doctors Participating in Online Medical Platforms
4.2. Online Medical Consultation Process
4.2.1. Patient Choice of Doctor
- (1)
- Doctor-generated information
- (2)
- Patient-generated information
- (3)
- System-generated information
4.2.2. Doctors Providing Services
4.2.3. Online Reviews of Patients
4.3. Online Medical Consultation Outcome
4.3.1. Service Quality for Patient
4.3.2. Rewards to Doctors
4.3.3. Spillover Effect between Online and Offline Services
4.4. Future Perspectives
4.4.1. Aspects of Online Medical Consultation Starting Point
4.4.2. Aspects of Online Medical Consultation Process
4.4.3. Aspects of Online Medical Consultation Outcome
4.5. Practice Proposals
4.6. Limitations
5. Conclusions
Supplementary Materials
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Shen, T.; Li, Y.; Chen, X. A Systematic Review of Online Medical Consultation Research. Healthcare 2024, 12, 1687. https://doi.org/10.3390/healthcare12171687
Shen T, Li Y, Chen X. A Systematic Review of Online Medical Consultation Research. Healthcare. 2024; 12(17):1687. https://doi.org/10.3390/healthcare12171687
Chicago/Turabian StyleShen, Tian, Yu Li, and Xi Chen. 2024. "A Systematic Review of Online Medical Consultation Research" Healthcare 12, no. 17: 1687. https://doi.org/10.3390/healthcare12171687