Assessing Patient Satisfaction and the Need for Collaborative Treatment with Korean and Western Medicine
Abstract
:1. Introduction
2. Methods
2.1. Study Design and Settings
2.2. Study Variables
2.3. Data Collection
2.4. Statistical Analysis
2.5. Ethical Considerations
3. Results
3.1. Baseline Demographic and Clinical Characteristics
3.2. Satisfaction with Collaborative KM-WM Treatment
3.3. Need for Collaborative KM-WM Treatment
3.4. Factors Influencing Overall Patient Satisfaction
4. Discussion
Supplementary Materials
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Variables | Category | Frequency (%) |
---|---|---|
Gender | Male | 127 (39.94) |
Female | 191 (60.06) | |
Age (years) | 20–29 | 19 (5.94) |
30–39 | 42 (13.13) | |
40–49 | 62 (19.38) | |
50–59 | 80 (25.00) | |
≥60 | 117 (36.55) | |
Purpose of visit to medical institution | Treatment for an acute condition | 171 (53.61) |
Treatment for a chronic condition | 148 (46.39) | |
Duration of visit to medical institution (months) | 1 | 112 (35.00) |
1–6 | 106 (33.13) | |
6–12 | 37 (11.56) | |
>12 | 65 (20.31) | |
Route of treatment | WM to KM | 70 (22.15) |
KM to WM | 246 (77.85) | |
The decision to receive collaborative KM-WM treatment | From healthcare professionals (doctors) | 171 (53.61) |
Myself | 148 (46.39) | |
Motivation for using collaborative KM-WM treatment | To access a variety of treatment options | 192 (60.00) |
To obtain comprehensive and detailed care | 94 (29.38) | |
Recommendation from others | 17 (5.31) | |
Because of a pilot project institution | 10 (3.12) | |
Others | 7 (2.19) | |
Trust in KM | Very high | 127 (39.56) |
High | 161 (50.16) | |
Moderate | 30 (9.35) | |
Low | 3 (0.93) | |
Very low | 0 (0.00) |
Variables | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree |
---|---|---|---|---|---|
I’m satisfied with the treatment effects of the collaborative KM-WM care. | 164 (51.09) | 137 (42.68) | 17 (5.30) | 3 (0.93) | 0 (0.00) |
The time from the hospital visit to treatment completion was appropriate. | 150 (46.73) | 130 (40.50) | 35 (10.90) | 6 (1.87) | 0 (0.00) |
I’m satisfied with the medical procedures, such as examination and treatment. | 159 (49.53) | 126 (39.26) | 28 (8.72) | 7 (2.18) | 1 (0.31) |
I’m satisfied with the administrative procedures, such as registration and payment. | 146 (45.77) | 128 (40.13) | 39 (12.23) | 5 (1.56) | 1 (0.31) |
I’m satisfied with the promotion of collaborative KM-WM treatment by this hospital. | 111 (34.69) | 123 (38.44) | 81 (25.31) | 5 (1.56) | 0 (0.00) |
Overall, I’m satisfied with the collaborative KM-WM treatment based on the responses above. | 149 (46.56) | 143 (44.69) | 25 (7.81) | 2 (0.63) | 1 (0.31) |
I will recommend the collaborative KM-WM treatment to others. | 166 (51.71) | 128 (39.87) | 17 (5.30) | 10 (3.12) | 0 (0.00) |
I think a pilot project for collaborative KM-WM treatment is necessary. | 173 (53.89) | 121 (37.69) | 21 (6.55) | 5 (1.56) | 1 (0.31) |
Variables | Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree |
---|---|---|---|---|---|
The future collaborative KM-WM pilot project should also include inpatient services. | 155 (48.29) | 136 (42.37) | 23 (7.16) | 6 (1.87) | 1 (0.31) |
KM-WM practitioners should be allowed to decide the number of consultations based on the condition, rather than the current biweekly limit. | 138 (42.99) | 149 (46.42) | 27 (8.41) | 7 (2.18) | 0 (0.00) |
The collaborative KM-WM pilot project should be integrated into different institutions. | 139 (43.30) | 135 (42.06) | 35 (10.90) | 11 (3.43) | 1 (0.31) |
Primary care institutions, such as general clinics and KM clinics, should be included in the collaborative KM-WM pilot project. | 113 (35.20) | 144 (44.86) | 45 (14.03) | 16 (4.98) | 3 (0.93) |
Nursing hospitals should be included in the collaborative KM-WM pilot project. | 119 (37.30) | 133 (41.69) | 49 (15.36) | 16 (5.02) | 2 (0.63) |
Dental care should be included in the collaborative KM-WM pilot project. | 81 (25.23) | 99 (30.84) | 97 (30.22) | 38 (11.84) | 6 (1.87) |
The government should establish a “Collaborative Medical Institution Certification” to recognize institutions with collaborative KM-WM treatment. | 158 (49.22) | 129 (40.19) | 29 (9.03) | 5 (1.56) | 0 (0.00) |
Predictors | β, 95% CI | SE | p-Value |
---|---|---|---|
Model 1 | |||
Age | −0.012 (−0.066–0.043) | 0.028 | 0.676 |
Gender | 0.114 (−0.023–0.250) | 0.069 | 0.103 |
Duration of visit | −0.013 (−0.073–0.048) | 0.031 | 0.685 |
Treatment route | 0.012 (−0.152–0.177) | 0.084 | 0.883 |
Trust in KM | 0.517 (0.415–0.619) | 0.052 | <0.001 * |
R2 = 0.263, F = 21.668, p < 0.001 | |||
Model 2 | |||
Age | 0.003 (−0.035–0.041) | 0.019 | 0.877 |
Gender | 0.098 (0.010–0.194) | 0.049 | 0.048 * |
Duration of visit | −0.006 (−0.043–0.031) | 0.022 | 0.981 |
Treatment route | −0.035 (−0.152–0.082) | 0.059 | 0.554 |
Trust in KM | 0.078 (−0.010–0.166) | 0.045 | 0.076 |
Treatment effects | 0.344 (0.237–0.451) | 0.054 | <0.001 * |
Appropriate treatment time | 0.140 (0.051–0.229) | 0.045 | 0.002 * |
Medical procedural efficiency | 0.227 (0.126–0.328) | 0.051 | <0.001 * |
Administrative procedures | −0.031 (−0.127–0.065) | 0.049 | 0.526 |
Promotional activities | 0.175 (0.101–0.250) | 0.038 | <0.001 * |
R2 = 0.640, F = 53.249, ΔR2 = 0.377, p < 0.001 |
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Park, S.; Lee, Y.; Kim, L.; Acharya, S.R.; Kim, N. Assessing Patient Satisfaction and the Need for Collaborative Treatment with Korean and Western Medicine. Healthcare 2024, 12, 1901. https://doi.org/10.3390/healthcare12181901
Park S, Lee Y, Kim L, Acharya SR, Kim N. Assessing Patient Satisfaction and the Need for Collaborative Treatment with Korean and Western Medicine. Healthcare. 2024; 12(18):1901. https://doi.org/10.3390/healthcare12181901
Chicago/Turabian StylePark, Soyong, Yoonju Lee, Linae Kim, Shiva Raj Acharya, and NamKwen Kim. 2024. "Assessing Patient Satisfaction and the Need for Collaborative Treatment with Korean and Western Medicine" Healthcare 12, no. 18: 1901. https://doi.org/10.3390/healthcare12181901