Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ)

Mamić, Marin; Vidić, Hrvoje; Jovanović, Tihomir; Galić, Slavka; Jelinčić, Ivana; Mikšić, Štefica; Lovrić, Božica; Zirdum, Ivanka; Matković, Kristijan; Zukanović, Goran; Radmilović, Goranka; Puharić, Zrinka; Frančina, Mirela; Lovrić, Robert; Vukoja, Ivan

doi:10.3390/healthcare12090888

Open AccessArticle

Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ)

by

Marin Mamić

^1,2,3,*

,

Hrvoje Vidić

^1,2

,

Tihomir Jovanović

^2,3,4,

Slavka Galić

⁵,

Ivana Jelinčić

^2,3,6,

Štefica Mikšić

³

,

Božica Lovrić

^1,3,

Ivanka Zirdum

¹,

Kristijan Matković

¹,

Goran Zukanović

^1,2,7,

Goranka Radmilović

¹,

Zrinka Puharić

^3,8

,

Mirela Frančina

¹,

Robert Lovrić

³

and

Ivan Vukoja

^1,2,7,*

¹

General County Hospital Požega, Osječka 107, 34 000 Požega, Croatia

²

Faculty of Medicine, Josip Juraj Strossmayer University of Osijek, J. Huttlera 4, 31 000 Osijek, Croatia

³

Faculty of Dental Medicine and Health Osijek, Josip Juraj Strossmayer University of Osijek, Crkvena 21, 31 000 Osijek, Croatia

⁴

General Hospital Pakrac and Hospital of Croatian Veterans, Bolnička 74, 34 550 Pakrac, Croatia

⁵

The Department of Social Sciences and Humanities, University of Slavonski Brod, 35000 Slavonski Brod, Croatia

⁶

Department of Integrative Psychiatry, University Hospital Centre Osijek, J. Huttlera 4, 31 000 Osijek, Croatia

⁷

Faculty of Medicine, University of Rijeka, Ul. Braće Branchetta 20/1, 51 000 Rijeka, Croatia

⁸

Department of Nursing, University of Applied Sciences Bjelovar, 43 000 Bjelovar, Croatia

^*

Authors to whom correspondence should be addressed.

Healthcare 2024, 12(9), 888; https://doi.org/10.3390/healthcare12090888

Submission received: 14 March 2024 / Revised: 17 April 2024 / Accepted: 19 April 2024 / Published: 25 April 2024

(This article belongs to the Special Issue Advances in Nursing Research)

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Abstract

Patient satisfaction is a crucial measure of the quality of healthcare, especially with regard to nursing services in hospital settings. Understanding and increasing patient satisfaction with nursing care is critical to improving overall healthcare and ensuring positive patient experiences during their hospital stay. The aim of this research was to evaluate the psychometric properties of the Croatian version of the Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ), test the reliability and validity of the tool after translation, and investigate differences in patient satisfaction based on demographic variables, as well as their contribution to satisfaction with the quality of nursing care. After translation and adaptation, the Croatian version of the PSNCQQ was applied to 350 hospitalized patients (average age 51.19 years (range: 18–87)), of whom 194 (55.4%) were men and 156 (44.6%) were women. The results showed high internal consistency (Cronbach’s α = 0.977) and confirmed the one-factor structure of the questionnaire, explaining 70.64% of the total variance. Confirmatory factor analysis supported the unidimensional model, showing strong fit indices (χ² = 583.047, df = 149, p < 0.001, GFI = 0.861, AGFI = 0.818, NFI = 0.936, TLI = 0.946, CFI = 0.955, RMSEA = 0.080, PCLOSE < 0.001). In conclusion, the validation of the PSNCQQ in the Croatian language increases resources for evaluating and improving the quality of nursing care. This research lays the foundation for future studies and practical applications aimed at improving patient satisfaction and nursing care outcomes in Croatia, but there are also limitations to this study, including its one-institution scope, the possible influence of factors outside the current treatment on satisfaction, and the lack of comparison with objective clinical indicators.

Keywords: nursing care; patient satisfaction; reliability and validity

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MDPI and ACS Style

Mamić, M.; Vidić, H.; Jovanović, T.; Galić, S.; Jelinčić, I.; Mikšić, Š.; Lovrić, B.; Zirdum, I.; Matković, K.; Zukanović, G.; et al. Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ). Healthcare 2024, 12, 888. https://doi.org/10.3390/healthcare12090888

AMA Style

Mamić M, Vidić H, Jovanović T, Galić S, Jelinčić I, Mikšić Š, Lovrić B, Zirdum I, Matković K, Zukanović G, et al. Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ). Healthcare. 2024; 12(9):888. https://doi.org/10.3390/healthcare12090888

Chicago/Turabian Style

Mamić, Marin, Hrvoje Vidić, Tihomir Jovanović, Slavka Galić, Ivana Jelinčić, Štefica Mikšić, Božica Lovrić, Ivanka Zirdum, Kristijan Matković, Goran Zukanović, and et al. 2024. "Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ)" Healthcare 12, no. 9: 888. https://doi.org/10.3390/healthcare12090888

APA Style

Mamić, M., Vidić, H., Jovanović, T., Galić, S., Jelinčić, I., Mikšić, Š., Lovrić, B., Zirdum, I., Matković, K., Zukanović, G., Radmilović, G., Puharić, Z., Frančina, M., Lovrić, R., & Vukoja, I. (2024). Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ). Healthcare, 12(9), 888. https://doi.org/10.3390/healthcare12090888

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Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ)

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