Hybrid Approach for Developing Strategic ICT Framework for Smart Cities—A Case Study of Dubai’s Toll Gates (Salik)

Information and communication technologies (ICT), systems, and people are driving innovative approaches and actions to address issues such as urbanization, demographic change, and carbon footprints of cities. Current research on smart city technologies is typically focused on the areas of technology and applications. As a result, a holistic strategic framework is lacking, as partner organizations often fail to adopt and comply with the necessary interoperability standards, which can undermine the effective and rapid roll-out and transformation of smart city project strategies. This study aims to develop an ICT framework on the determinants of smart city adoption that is developed to help society and policymakers achieve the goals pursued under the smart city initiative, such as maximizing synergies between different ICT infrastructure activities and avoiding large-scale investments without increasing their potential or focusing on short-term solutions without considering long-term needs. Based on data from the literature review and expert interviews, combined with a case study of the United Arab Emirates, this paper identifies the relevant determinants, which are conceptually grouped into seven basic dimensions. For each of these dimensions, relevant sub-dimensions are specified. The framework was developed and validated through three methods: interviews with experts, a desktop study of 62 smart cities, and finally a case study of the Salik system in Dubai based on the concept of the framework. By identifying key adoption determinants, the framework provides a useful analytical perspective for policymakers and researchers involved in the strategic feasibility roll-out and transformation of smart cities.