Search Results (8)

The MICE (Meetings, Incentives, Conventions, and Exhibitions) industry plays a crucial role in driving the rapid growth of the local economy, and Busan is emerging as a significant MICE destination in Asia. This study uses online customer reviews to acquire a more in-depth insight into BEXCO (Busan Exhibition & Convention Center)’s customer experiences and satisfaction levels. A meticulously curated dataset of 2339 Google Maps reviews was assembled using the Outscraper tool. KH Coder 3 software was employed for a comprehensive analysis, including word frequency and co-occurrence analysis. The co-occurrence analysis revealed three prominent clusters of keywords: ‘MICE’ (Meetings, Incentives, Conferences, and Exhibitions), ‘Facility’, and ‘Environment’. This study also conducted exploratory factor analysis (EFA) and identified six factors that play a significant role in shaping customer experiences at BEXCO. Using these six factors, this study performed regression analysis to determine their impact on customer satisfaction. The results show that Food and Beverage, Venue, Event Space, and Parking Facilities significantly affect customer satisfaction. This research aims to bridge existing knowledge gaps, offering valuable insights that can contribute to the strategic development and enhancement of BEXCO’s offerings, thereby influencing the overall impact on the MICE sector in Busan. Full article

This research aims to explore the relationship between customer satisfaction and various extracted factors at dive resorts in the Red Sea, Egypt, utilizing a hybrid methodology of descriptive and diagnostic analytics applied to online review data. Employing techniques such as KH coder for text analysis, exploratory factor analysis (EFA), and linear regression, this study systematically identifies key elements that influence customer satisfaction. Findings reveal that activities related to diving and marine life markedly enhance guest satisfaction, underscoring the critical role these aspects play in the overall appeal of Egyptian coastal tourism. Conversely, areas such as dining and amenities were identified as needing improvement. The originality of this study lies in its application of big data analytics to dissect and understand customer feedback in a sector-specific context, providing strategic insights for the sustainable advancement of coastal tourism in Egypt. By focusing on dive resorts, this research highlights their integral role in coastal tourism and offers a model for leveraging online customer reviews to enhance service quality and promote sustainable practices within the tourism industry, contributing to the overall growth and sustainability of coastal tourism. Full article

The aim of this study was to compare impressions of COVID-19 vaccination and influenza vaccination in Japan by analyzing social media (Twitter^®) using a text-mining method. We obtained 10,000 tweets using the keywords “corona vaccine” and “influenza vaccine” on 15 December 2022 and 19 February 2023. We then counted the number of times the words were used and listed frequency of these words by a text-mining method called KH Coder. We also investigated concepts in the data using groups of words that often appeared together or groups of documents that contained the same words using multi-dimensional scaling (MDS). “Death” in relation to corona vaccine and “severe disease” for influenza vaccine were frequently used on 15 December 2022. The number of times the word “death” was used decreased, “after effect” was newly recognized for corona vaccine, and “severe disease” was not used in relation to influenza vaccine. Through this comprehensive analysis of social media data, we observed distinct variations in public perceptions of corona vaccination and influenza vaccination in Japan. These findings provide valuable insights for public health authorities and policymakers to better understand public sentiment and tailor their communication strategies accordingly. Full article

The purpose of this study is to explore the occupants’ subjective evaluation of the indoor environmental quality (IEQ) of hotels with the same physical environment and different decoration styles, and to reveal the influence of different decoration styles on the subjective evaluation of the indoor environmental quality. The study found a hotel with three mainstream styles of modern simple style, British pastoral style, and modern Japanese style, and adopted standard rooms with the same area, pattern, lighting, orientation, and decoration cost. The only variable controlled was the decoration style, and the subjective feelings of customers on the physical environment were investigated. Based on the literature and 604 online comments, the researchers designed a questionnaire and collected 710 effective questionnaires for empirical analysis. The analysis results of KH coder and SPSS software (Chicago, IL, USA) show that ➀ the light environment in the indoor environment (including indoor natural lighting, lighting and other influencing factors) and non-light visual factors (including indoor color matching, plant layout, closeness to nature, decoration texture, space materials, decoration atmosphere and other factors) has the greatest impact on the subjective evaluation of decoration style, especially on the subjective evaluation of modern simple indoor environment. ➁ Light environment, air quality and non-light visual factors play a key role in the subjective evaluation of the indoor environment of the British pastoral-style hotels. ➂ The light environment, thermal environment and non-light visual factors are the most sensitive to the subjective evaluation of the indoor environment of modern Japanese-style hotels. ➃ Thermal environment, light environment, acoustic environment, air quality environment and non-light visual factors have the greatest impact on the subjective evaluation of the hotel indoor environment. Based on the findings, this study puts forward some suggestions to improve the interior environment of the hotel with different decoration styles to improve the quality and attractiveness of the hotel. Full article

The aim of this study was to investigate the pre-impressions of the third Coronavirus disease 2019 (COVID-19) vaccination among Japanese medical staff using quantitative analysis. Among 413 medical staff, 260 (60 men and 200 women) aged 40.4 ± 12.3 years were enrolled in this cross-sectional study. Pre-impressions of the third COVID-19 vaccination were analyzed using the text-mining analysis software, KH coder. Among 260 subjects, 242 (93.1%) agreed to the third vaccination, with the rate being lower among subjects in their 30s (87.3%) than those in the other age groups. The word “side effects” was characteristic of subjects in their 20s and nurses, and “pregnancy” of those in their 30s and administrative staff. Pre-impressions of the third COVID-19 vaccination varied among age groups and different professions. The results obtained provide useful information for promoting the third COVID-19 vaccination to Japanese adults. Full article

The rationale of this article is the need to elicit the trending themes relevant to the latest research on biodiversity conservation and tourism sustainability. Hence, the purpose of this study: stocktaking of cutting-edge research articles in this field and eliciting the critical trends and issues shaping the knowledge, future research, and technical development perspectives on biodiversity conservation and tourism sustainability. The focus is on the trends, which are pivotal for achieving the UN Sustainable Development Goals until 2030. A hierarchical cluster analysis was undertaken with a KH Coder 3.0 tool to elicit topical co-occurrence networks for thematic words in academic papers from 2015 to 2020 on the topic, quarried from Google Scholar. The article’s main findings are the seven identified major trending research themes on biodiversity conservation and tourism sustainability: (1) Community-based tourism development; (2) National Park management for tourism; (3) Sustainable tourist motivation; (4) Biodiversity conservation and ecotourism; (5) Landscape and land use changes; (6) Visitor satisfaction monitoring; and (7) Ecotourism modelling. The article’s main conclusion is that the criteria and conditions for responsible low-key tourism in protected areas, both for biodiversity and local communities, are pivotal factors to consider for future research on biodiversity conservation and tourism sustainability. Full article

The background of this feature article is a necessity to systematize a vast array of issues pertinent to the latest applications of remote sensing in coastal and marine conservation. Hence the purpose of this study: stocktaking of cutting-edge research articles in this field and eliciting the essential trends and issues shaping the knowledge and future research and technical development perspectives in coastal and marine nature conservation, which is pivotal for meeting the United Nations Sustainable Development Goals till 2030. A hierarchical cluster analysis was undertaken with the KH Coder 3.0 tool to elicit topical co-occurrence networks for thematic words in academic papers from 2015 to 2021 on the topic quarried from Scholar Google. The article’s main findings are the elicited four main trending themes in applications of remote sensing in coastal and marine conservation: (1) Remote Sensing-Based Classification and Modelling; (2) Conservation of Tropical Coastal and Marine Habitats; (3) Mapping of Habitats and Species Distribution; (4) Ecosystem and Biodiversity Conservation and Resource Management. The main conclusion of the article is that habitat vulnerability is a key factor to take into consideration for the future hybrid applications of remote sensing and “citizen science” inputs. Full article

Cultural ecosystem services are nonmaterial benefits that individuals acquire from the ecosystem, such as recreation, aesthetic enjoyment, and tourism. The quantification of cultural services is considered difficult to accurately make compared to other forest ecosystem services. Although some studies evaluate cultural services from forest recreation, “simple quantification” based on easy-to-obtain data is criticized for disregarding the local context and missing essential details. Therefore, this study evaluates a structure providing cultural services, and the local or detailed factors missed by simple quantification, while illustrating objective and statistical evidence with careful observations and a comprehension of local society. This study focuses on urban resident participation in natural resource management through recreational activities in Japanese mountain villages, using Fujiwara District, Minakami Town, Japan, as a case study, and by conducting a quantitative text analysis of 424 essays containing participants’ experiences and impressions. Using the software KH Coder, the Jaccard index is used to calculate co-occurrence relationships between frequently used words, visualizing the results in a network diagram. Additionally, several codes are added to keywords that characterize this case, and correlations between each code are examined. From the analysis, we discovered that social factors, such as interaction with comrades and locals, considerably influence participants’ positive emotions. Full article