Search Results (207)

This study examines how abusive leadership influences non-green behavior among employees in five-star hotels in Egypt, drawing on Conservation of Resources (COR) theory and the Job Demands–Resources (JD–R) model. Using survey data collected from 400 full-time hotel employees, the study investigates the mediating roles of emotional exhaustion and presenteeism, as well as the moderating role of perceived co-worker support. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to test the proposed relationships. The results indicate that abusive leadership increases emotional exhaustion and presenteeism, both of which contribute to higher levels of non-green behavior. Emotional exhaustion mediates the relationship between abusive leadership and non-green behavior, while presenteeism partially mediates the link between abusive leadership and emotional exhaustion. Additionally, perceived co-worker support buffers the negative effect of presenteeism on emotional exhaustion. By integrating COR and JD–R perspectives, this study advances understanding of the psychological mechanisms through which abusive leadership undermines environmentally responsible behavior. The findings offer practical insights for hospitality managers seeking to promote employee well-being and sustainability in high-pressure service environments. Full article

This study explores how the multifaceted servicescape of wellness hotels influences customers’ intentions to revisit and recommend, with customer satisfaction acting as a mediating mechanism. Drawing on the Stimulus–Organism–Response (S-O-R) model and experiential marketing theory, this study conceptualizes servicescape across four dimensions: sensory, social, wellness-related activities, and cultural experiences. Survey responses were gathered from 483 Korean adults who had visited a wellness hotel within the last six months. The data were processed using SPSS (version 27.0) and AMOS (version 23.0). Findings suggest that while sensory, social, and wellness activity experiences have a significant positive impact on satisfaction, cultural experience does not yield the same effect. Satisfaction mediates both revisit and recommendation intentions. Moreover, multi-group analysis confirmed that wellness interest moderates the influence of sensory and wellness activity experiences on satisfaction. Notably, individuals with a high interest in wellness report increased satisfaction through active participation in wellness programs, whereas those with low wellness interest show greater responsiveness to sensory aspects. Theoretically, this study contributes to the existing body of literature by embedding wellness psychology and sustainable development goals (SDGs 3 and 12) into servicescape research. In terms of managerial implications, this study emphasizes the need for wellness hotels to improve sensory-based designs and experiential service quality, while also segmenting their strategies based on customers’ wellness profiles. By presenting an integrated model that connects experiential value, satisfaction, and behavioral intention, this study provides deeper insights into sustainable wellness tourism from both academic and practical perspectives. Full article

Service encounters have long been viewed as determinants of hotel guest loyalty, yet excellent service does not always translate into repeat patronage. This study examines how green service encounters shape guest loyalty in green-certified luxury hotels in Bali, a leading sustainable tourism destination. It investigates whether green experiential value and green customer delight mediate the effect of green service encounters on green hotel loyalty. Survey data from 273 domestic repeat guests of Green Globe and Earth Check-certified luxury hotels in Bali were analyzed using partial least squares structural equation modeling (PLS-SEM). The results show that green service encounters influence loyalty primarily through green experiential value and green customer delight, with delight exerting a comparatively stronger mediating effect. The study extends green hotel loyalty research by theorizing and testing an emotion-centric, sustainability-anchored loyalty mechanism beyond traditional service-quality and satisfaction models. Managerially, the findings highlight the need for certified luxury green hotels to design green service encounters that create distinctive experiential value and delight, thereby strengthening long-term guest loyalty. Full article

Due to environmental challenges, the global luxury hospitality industry faces increasing pressure to reduce its consumption of natural resources while maintaining service quality. In this paper a conceptual study is conducted to identify three primary problems of the tourism industry and highlight their impact on sustainable water resources and ecosystems: excessive water, electricity and towel/linen consumption in luxury hotels and resorts. This paper proposes a solution that uses a digital smart meter system linked to guest rooms. It is activated upon check-in, and guest participation is optional. It uses tangible or intangible incentives—such as discounts upon departure for future stays or for hotel laundry/meals/beverages—that rationalize consumption without affecting the quality of basic services. This approach may be implemented either independently by a single hotel or collaboratively through strategic alliances among multiple hotels, thus enabling customers to redeem their incentives/credits at any participating property. Guests are grouped into three consumption levels: high-saving guests (high incentives), average-saving guests (average incentives) and third-level guests (low/below-average incentives). Adopting this approach helps luxury hotels/resorts reduce their operational costs and enhance their image by applying green marketing in practice. Moreover, this conceptual paper proposes the provision of badges, including international environmental certifications, to hotels that adopt this responsible approach. This mechanism is a modern model that directly benefits all involved parties: service providers, customers/guests, environmental organizations and the environment. Full article

This study addresses a critical gap in sustainable human resource management research by examining the psychological mechanisms through which Green Human Resource Management (GHRM) influences Sustainable Employee Performance in hospitality organizations. Data were collected through a two-wave time-lagged design from 392 hotel employees in Egypt’s hospitality sector. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to test direct effects, parallel mediation, and sequential mediation pathways. The results reveal that GHRM significantly shapes both Moral Self and Moral Integrity, which in turn drive Sustainable Employee Performance. The sequential mediation pathway through which GHRM influences Moral Self, subsequently cultivating Moral Integrity and ultimately enhancing performance, was strongly supported, with approximately 81% of GHRM’s total effect operating through these moral identity mechanisms. Sustainable performance was found to be explained by over 61% of variance in the model, illustrating substantial predictive validity, thus confirming that moral identity is the central psychological conduit for the direct effect of the organizational sustainability system on employee behavior. Full article

Digital eco-labels are an effective means to shape customers’ decisions towards sustainable tourism and achieve the UN Sustainable Development Goals (SDGs). However, past studies have paid less attention to how digital eco-labels shape customers’ intention to visit green hotels. This study aims to explore the influence of digital eco-labels on customers’ psychological mechanism towards visiting green hotels. Based on an extended Norm Activation Model (NAM), the study employs purposive sampling and collected 640 participants’ data. Partial Least Squares–Structural Equation Modeling (PLS-SEM) was employed for data analysis. The findings indicate that digital eco-labels serve as powerful stimuli that activate awareness of consequences, as well as environmental concern that influences and develops personal credibility in visiting green hotels. These results highlight the significance of the interactive and information-rich digital platform to trigger environmental awareness and promote sustainable hotel practices. Furthermore, the study’s findings provide practical solutions for green hotel managers to design effective digital eco-labels that display clear and credible sustainability information to hotel customers. Full article

Sustainable performance in today’s digital world relies on understanding how technology supports sustainability through organisational processes and leadership. This study applies the Knowledge-Based View and Dynamic Capabilities Theory. It assesses how digital knowledge integration impacts sustainable performance in the hospitality sector. The study examines whether green knowledge sharing mediates the link between digital knowledge integration and sustainable performance. It also explores whether digital leadership strengthens this link. The research team collected data from 373 hotel and restaurant managers in Jordan and analysed the results using SmartPLS version 4. The analysis shows that digital knowledge integration enhances both sustainable performance and green knowledge sharing. Green knowledge sharing strongly associates with sustainable performance. Mediation analysis shows that green knowledge sharing partly explains the effect of digital knowledge integration on sustainable performance. Moderation analysis reveals that digital leadership amplifies the link between digital knowledge integration and sustainable performance. However, digital knowledge integration does not significantly affect the relationship between green knowledge sharing and sustainable performance. These findings clarify how digital knowledge integration, green knowledge sharing, and digital leadership interact to affect sustainable performance. The study provides practical and theoretical implications for hospitality managers aiming to leverage digital transformation and leadership to achieve sustainability goals. Full article

This paper investigates travellers’ intentions, with regard to preferences for a green and/or ethical hotel, boycotting hotels accused of extreme environmental damages or over-exploitation of workers, and sharing relevant information on social media. Questioning the claim that intentions to prefer a green hotel are based mainly or even solely on practical criteria, this study focuses on examining the influencing power of values. The Values-Beliefs-Norms model was employed and modified as the New Environmental Paradigm was replaced by climate change risk perception. Personal interviews were conducted with consumers in the urban area of Thessaloniki, Greece, using a structured questionnaire for data collection. Area sampling, in combination with quota sampling, in terms of gender and age, was used. Results provided that egoistic and altruistic values were excluded from the final structural model, and just biospheric values indicated a statistically significant positive relationship with Risk Perception. The other hypothesised consecutive relationships between Biospheric Values (BV), Risk Perception (RP), Awareness of Consequences (AC), Ascription of Responsibility (AR), Personal Norms (PN) and Intentions (Int) were found to be statistically significant and positive. Overall, 80.9% of the variance in Intentions was explained, while Personal Norms indicated the stronger impact on Intentions among all other relationships in the chain. Eventually, theoretical and practical implications, as well as future research directions, are suggested. Full article

Sustainable tourism has become a priority as environmental pressures on the hospitality sector intensify. Despite increasing promotion of green hotels, a persistent gap remains between pro-environmental intentions and actual booking behavior. Prior applications of the Theory of Planned Behavior (TPB) largely focus on developed economies and offer limited insight into how digital platforms, organizational credibility, and information-seeking behavior shape green hotel decisions in emerging tourism markets. To address this gap, this study extends TPB by integrating social media marketing, environmental knowledge, organizational green practices awareness, self-image in environmental protection, and consumer information-seeking behavior. Survey data from 538 foreign tourists staying in hotels in Turkey were analyzed using Partial Least Squares Structural Equation Modeling. The findings indicate that awareness of organizational green practices is the strongest predictor of consumer attitude, followed by self-image, social media marketing, and environmental knowledge. Consumer attitude, subjective norms, and perceived behavioral control shape purchase intention, while purchase behavior is driven by intention, perceived behavioral control, and information-seeking behavior. Notably, information-seeking behavior exerts a direct and mediating effect on purchase behavior but does not moderate the intention–behavior relationship, indicating a post-intentional verification role. Full article

This study investigates how sustainable leadership fosters innovative approaches to environmental management by promoting green innovative work behavior (GIWB) among employees in five-star hotels, with a focus on the mediating roles of green psychological empowerment (GPE) and green self-efficacy (GSE). Grounded in Ability–Motivation–Opportunity (AMO) theory, the research examines how sustainability-oriented leadership practices enhance employees’ motivation, confidence, and sense of impact, enabling them to generate, promote, and implement novel environmentally friendly solutions in hotel operations. Data were collected from 396 full-time hotel employees using a structured questionnaire and analyzed through PLS-SEM with WarpPLS software. The results indicate that sustainable leadership positively influences GPE, GSE, and GIWB. Furthermore, both GPE and GSE partially mediate the effect of sustainable leadership on GIWB, demonstrating the psychological pathways through which leadership translates sustainability values into innovative employee-driven practices. These findings advance theoretical understanding of how leadership can drive innovation in sustainability management within the hospitality sector and offer practical, context-specific guidance for hotel managers aiming to foster creative, environmentally responsible solutions. Full article

This research focuses on the effects of leadership styles on the implementation of Green Human Resource Management (Green HRM) initiatives in hotels in Greece by staff members, and it recognizes the lack of sustainability research in the Mediterranean hospitality sector. Employing the Full-Range Leadership Model, we explore the impact of transformational, transactional, and passive leadership on the implementation of environmental HR practices. The data for this study were obtained from 216 employees in 29 hotels in Greece, who completed the Multifactor Leadership Questionnaire (MLQ-5x) and a Green HRM instrument. Several regression analyses showed that transformational leadership was the most robust positive predictor of Green HRM practices, followed by leadership outcomes and transactional leadership. On the other hand, passive leadership was significantly inversely associated with Green HRM implementation. Demographic variables, such as gender, age, and experience, had a substantial impact on both perceptions of leadership and involvement in Green HRM as well. The results offer significant theoretical implications and practical directions for improving environmental performance in hospitality organizations through the strategic use of leadership development and human resource management intervention. Full article

To address the pervasive challenges of resource inefficiency and static management in the hospitality sector, this study proposes a novel management framework that synergistically integrates Model Predictive Control (MPC) with Green Human Resource Management (GHRM). Methodologically, the framework establishes a dynamic closed-loop architecture that cyclically links environmental sensing, predictive optimization, plan execution and organizational learning. The MPC component generates data-driven forecasts and optimal control signals for resource allocation. Crucially, these technical outputs are operationally translated into specific, actionable directives for employees through integrated GHRM practices, including real-time task allocation via management systems, incentives-aligned performance metrics, and structured environmental training. This practical integration ensures that predictive optimization is directly coupled with human behavior. Theoretically, this study redefines hospitality operations as adaptive sociotechnical systems, and advances the hospitality energy-saving management framework by formally incorporating human execution feedback, predictive control theory, and dynamic optimization theory. Empirical validation across a sample of 40 hotels confirms the framework’s effectiveness, demonstrating significant reductions in daily average water consumption by 15.5% and electricity usage by 13.6%. These findings provide a robust, data-driven paradigm for achieving sustainable operational transformations in the hospitality industry. Full article

Previous studies on innovative work behavior (GIWB) have mainly focused on exploring its favorable sustainable consequences and its unseen potential harmful outcomes. To address this gap, this study sought to explore the associations between GIWB and perceived greenwashing, work exhaustion, and environmental commitment among hotel employees. It also assessed managerial support as an alleviator of these negative outcomes. To that end, this research conducted a quantitative approach and used a self-reported questionnaire survey among employees and supervisors in green hotels. Based on valid replies from 419 participants from Small- and Medium-Sized Hotels (SMSH), we conduct Structural Equation Modelling (SEM) with Smart PLS 4.0. The results revealed that GIWB exerted positive effects on employees perceived greenwashing, green work exhaustion, and environmental commitment. The results also underscored the salient role of management support in alleviating the negative effects of GIWB on these outcomes’ perceived greenwashing and green work exhaustion. This study addressed a notable gap in knowledge and provides some valuable suggestions to avert the paradoxical effects of GIWB, leading to better organizational sustainable performance. Full article

Green roofs have emerged as a key nature-based solution for improving environmental quality, strengthening urban resilience, and enhancing human wellbeing. In the hospitality sector—where sustainable design and guest experience increasingly intersect—the incorporation of green roof gardens is particularly significant. Urban hotels face heightened challenges related to elevated temperatures, reduced green space, and the growing need for restorative environments within dense urban settings. This study aims to examine how green roof gardens function as integrated ecological, social, and psychological infrastructures in hotel environments. It evaluates the extent to which rooftop green spaces contribute to environmental sustainability, enhance guest experience, and foster community connections. The research adopts a qualitative design combining a comprehensive literature review conducted at selected five-star hotels in Greece. Data from secondary sources and field-based assessments were thematically analyzed to identify recurring patterns in environmental performance, social use, and psychological benefits. Findings indicate that hotel green roof gardens act as multifunctional systems that deliver significant ecological benefits—such as improved microclimate regulation, stormwater retention, and biodiversity support—while simultaneously enriching social interaction and guest experience through accessible, esthetically appealing spaces. Observations further highlight their contribution to psychological wellbeing by offering restorative environments characterized by greenery, natural light, and panoramic views. The study concludes that green roof gardens represent an effective design strategy that integrates sustainability, hospitality experience, and urban wellbeing. Their application in hotels provides both conceptual insight and practical guidance for the development of more resilient, livable, and guest-centered urban environments. These findings underscore the importance of incorporating green roofs into contemporary tourism and urban planning practices. Full article