Search Results (24)

Background: Managing occupational stress in healthcare services is critical because frontline workers operate under multiple job demands. Objective: We extend the literature on health psychology and organizational behavior by examining how two types of occupational stress—eustress and psychological distress—impact the performance of frontline healthcare service workers. We also investigate the interactive influence of stress management strategies—savoring and avoidance coping—on the performance effects of occupational stress. Methods: We surveyed 400 frontline healthcare service workers across the globe using MTurk. We used Smart PLS4 to assess our measures and test our hypotheses. Results: Job demands—a higher-order construct comprising workload, role conflict, and work complexity—had a non-significant effect on eustress (β = 0.037, p = 0.596) but a significant positive effect on psychological distress (β = 0.566, p < 0.001). Eustress had a positive effect on employee engagement (β = 0.229, p < 0.001) and savoring (β = 0.437, p < 0.001). Psychological distress had a positive effect on turnover intention (β = 0.275, p < 0.001) and avoidance coping (β = 0.525, p < 0.001). The interaction between savoring and eustress had a negative effect on employee engagement (β = −0.162, p = 0.003). The interaction between avoidance coping and psychological distress had a negative effect on turnover intention (β = −0.058, p = 0.054). Conclusions: Job demands in frontline healthcare services manifest as hindrance stressors that increase workers’ psychological distress. Avoidance coping is an effective strategy for managing psychological distress and reducing workers’ turnover intention. Full article

Firefighters face high-stress occupational demands and irregular shift work that negatively impact sleep quality, which is intrinsically linked to long-term physical and psychological health. This cross-sectional study examines how the physical sleep environment (home vs. work) and station sleeping arrangements (bunk-style vs. individual dorm-style quarters) influence subjective sleep quality in this population. Sixty-six career firefighters (Age = 40.89 ± 11.05 years), completed the Pittsburgh Sleep Quality Index (PSQI) to assess their sleep in both home and fire station environments, with data analyzed using Wilcoxon Signed Ranks and Mann–Whitney U tests. The results reveal significant differences (p < 0.001), with sleep duration, efficiency, subjective quality, and global PSQI scores all performing significantly better at home than at work. Notably, no significant differences were found between bunk-style and dorm-style sleeping quarters at the station. These findings suggest that firefighters experience poorer sleep while on duty regardless of room design, indicating that operational stressors like call volume and nocturnal arousal may be more influential on sleep quality than the physical arrangement of sleeping quarters, and could inform organizational policies and wellness programs aimed at reducing occupational fatigue. Full article

Organizations ought to demonstrate a responsibility for conditions that reduce moral stress and enhance moral resilience for their employees. No literature to date has explored how Emergency Management Personnel (EMP) experience both moral stress and distress [(di)stress], building up to stigma during health crises, given their role in emergency management operations. This study draws from a primary study of EMP, including frontline and first responders and those in leadership, who reported structural stigma during the COVID-19 pandemic. Our research question was, In what ways did structural stigma shape the moral landscape of emergency management practice during COVID-19? This qualitative study draws on the paradigm of critical realism to conduct thematic analysis. Interviews and focus groups were collected in 2024 from a total of 23 participants in the Greater Toronto Area, Canada. Participants represented EMP across emergency and public service sectors. System-level stressors revealed disruptions or “cracks” from an overwhelmed public services system. In sum, systemic “cracks” gave rise to organizational mechanisms designed to compensate for system failures, inadvertently propagating structural stigma. At times these mechanisms generated moral distress and/or resilience, through simultaneously expanding and limiting EMP’s responsibility and agency. The authors suggest that EMP build their leadership capacity to enhance skills of structural competency. Full article

Background/Objectives: The aviation sector is characterized by high-density flight operations and chronic stressors that compromise worker health. This study focuses on burnout syndrome as a multidimensional phenomenon resulting from the interaction between high emotional demands and personal resources. The primary objective was to analyze the relationship between job satisfaction and health problems among cabin crew members, testing a structural model where burnout—specifically its dimensions of enthusiasm toward the job, psychological strain, indolence, and guilt—acts as a mediating factor. Methods: A quantitative, cross-sectional design was implemented with a sample of 732 cabin crew members from an international airline. Participants completed the Spanish Burnout Inventory (SBI) and the UNIPSICO subscales for job satisfaction and psychosomatic problems. Data was processed using Structural Equation Modeling (SEM) to evaluate the hypothesized interdependent relationships and global model fit. Results: The structural model demonstrated an acceptable fit (CFI = 0.890; RMSEA = 0.056), confirming that job satisfaction is positively related to enthusiasm toward the job and inversely associated with psychological strain. All burnout dimensions were significantly linked to health outcomes; notably, guilt was identified as a critical mediator between indolence and psychosomatic problems. Conclusions: The findings underscore burnout as an insidiously progressive process that mediates the deterioration of cabin crew health. The study highlights guilt as a determining factor in the syndrome’s severity. Consequently, preventive organizational strategies must move beyond general fatigue management to include emotional labor training and early diagnosis of psychosocial risks to preserve operational safety and crew well-being. Full article

This study explores the relationship between organizational innovation and managerial burnout among middle managers in Serbia, a country undergoing socioeconomic transition. Data were collected from 406 managers using a standardized questionnaire and analyzed through multiple and hierarchical regression analyses. The results show that administrative innovations significantly reduce burnout, whereas product and process innovations do not exhibit a statistically significant effect. However, the impact of innovation is shaped by the organizational context, particularly by leadership style, organizational culture, and the quality of the leader–member (LMX) relationship. Transformational leadership, intellectual stimulation, and high-quality LMX reduce the psychological strain associated with innovation, while punitive management practices and high power distance increase burnout risk. Gender and sectoral differences were also identified, indicating that women respond more positively to innovations, especially in public and production organizations. The study highlights that the relationship between innovation, leadership, and psychological well-being demonstrates how innovation can function as an organizational and social resource rather than a stressor when it is implemented in a culture of dialogue, trust, and psychological safety. The findings contribute to understanding how the dynamics of innovation affect not only individual well-being, but also the broader social sustainability of organizations operating in transition economies. Full article

The world and its operations are becoming increasingly risky and brittle, with organizations and communities facing escalating threats from both internal and external sources. Risk management and business systems exist to help navigate both acute shocks and chronic stressors, but the decisive factor is how entities plan and respond. This article explores the strategic application of systematic resilience planning across risk types and presents an integrated application for implementation grounded in risk management and business continuity systems standards. The article also explores how these standards can support the identification and treatment of organizational risks and vulnerabilities to provide a clear path to resilience. No risk environment is static. Applied as a dynamic framework that is responsive to evolving risk contexts, a systematic approach offers a powerful path forward in an era of compounding disruption. Full article

Workplace health and safety issues have long plagued the construction industry. While safety efforts have traditionally focused on physical risks, increasing attention is being paid to mental health and work-related stressors, which can negatively affect both productivity and safety. In Saudi Arabia, the construction sector presents a unique context because of its highly diverse, multinational workforce. Workers of different nationalities often operate on the same job site, leading to potential communication barriers, cultural misunderstandings, and inconsistent safety practices, all of which may amplify stress and safety risks. This research aims to investigate the influence of work-related stressors on construction workers’ safety in Saudi Arabia and identify which stressors most significantly contribute to the risk of injury. A structured questionnaire was distributed to 349 construction workers across 16 job sites in Saudi Arabia. The survey measures ten key stressors identified in the literature, including job site demand, job control, job certainty, skill demand, social support, harassment and discrimination, conflict with supervisors, interpersonal conflict, and job satisfaction. Data were analyzed using logistic regression and Pearson correlation to examine relationships between stressors and self-reported injuries. The findings indicated that work-related stressors significantly predict workplace injury. While the first regression model showed a modest effect size, it was statistically significant. The second model identified job site demand and job satisfaction as the most influential predictors of injury risk. Work-related stressors, particularly high job demands and low job satisfaction, substantially increase the likelihood of injury among construction workers. These findings emphasize the importance of incorporating psychosocial risk management into construction safety practices in Saudi Arabia. Future studies should adopt longitudinal designs to explore causal relationships over time and include qualitative methods such as interviews to gain a deeper understanding. Additionally, factors such as nationality, organizational policies, and management style should be investigated to better understand their moderating effects on the stress–injury relationship. Full article

This study examines how employees perceive technology-based demands during the digital transformation process and how these perceptions affect job performance. The research utilized data obtained from 388 experts in the accounting and financial reporting profession, a knowledge-intensive field that heavily employs new technologies (e.g., ERP systems, digital audit tools). The data collected through a convenience sampling method was analyzed using SPSS 27 and SmartPLS 4 software. The findings reveal that the direct effect of technostress on job performance is not significant; however, this stress indirectly contributes to performance through techno-eustress. In this study, techno-eustress refers to the cognitive appraisal of technology-related demands as development-enhancing challenges rather than threats. This concept is theoretically grounded in the broader eustress framework, which views stressors as potentially motivating and growth-promoting when positively interpreted. The model is based on Cognitive Evaluation Theory, the Job Demands–Resources Model, and Self-Determination Theory. This study demonstrates that digital transformation can promote not only operational improvements but also organizational resilience by enhancing employees’ psychological resources and adaptive capacities. By highlighting the mediating role of techno-eustress, this research offers a nuanced perspective on how human-centered cognitive mechanisms can strategically support performance and sustainability in the face of technological disruption—an increasingly relevant area for organizations striving to thrive amid uncertainty. Full article

Public safety personnel (PSP) are known to experience difficult and demanding occupational environments, which were further complicated by the COVID-19 crisis. While public safety research typically focuses on the impact of operational stressors on PSP functioning and wellbeing, relatively less is known about the types and impacts of organizational stressors and how all these affect social wellbeing during the pandemic. The current study surveyed Canadian firefighters (n = 123), paramedics (n = 246), and public safety communicators (n = 48) that continued to serve the public over the course of the pandemic. Participants responded to two open-ended survey questions about how COVID-19 affected their lives at work and home. Using an inductive thematic analysis approach, responses were coded to identify emergent, data-driven themes while drawing on existing theory for analysis. Across occupational groups, qualitative analyses revealed that the public safety measures imposed by the COVID-19 pandemic further exacerbated existing operational and organizational strains, including increased exposure to distressing calls, absenteeism and coping with alcohol, and a lack of support from management. Participants also identified financial strain and housing insecurity as stressors, as well as frustration and helplessness at others’ non-compliance with public health advisories and protocols. Communication surrounding the rationale behind government decision-making, the efficacy of serology tests, and rates of infection were also identified. Together, these findings offer a nuanced understanding of the interplay among operational, organizational, and social stressors experienced by Canadian PSP during the COVID-19 pandemic, illuminating their impact on mental health and wellbeing, and identifying targeted areas of focus for future planning and meaningful intervention to support PSP wellness. Full article

Engineers often play vital roles in technical planning, designing, and operating projects, as well as implementing standard requirements in the physical sites. Although architectural designs may be similar in a construction project, the technical problems, including soil conditions, loading calculations, team combination, etc., often vary between projects. Although previous studies focus on the stress management of construction professionals, little research has been particularly conducted for the effects of stressors and stress of engineers on their organizational commitment. It is inevitable for engineers to experience different uncertainties, harsh working environments, and serious legal liabilities, while there is often no tolerance when it comes to deadlines and safety requirements. All this definitely puts great pressure on them and may subsequently affect their commitment to their organizations. The present study aimed to investigate the impact of stressors and stress on the commitment of engineers in the construction industry. A total of 146 respondents participated in a questionnaire survey, and various statistical analyses including a reliability test, correlation, and hierarchical multiple regressions were adopted for developing the optimized commitment models. The research results revealed that (1) Type A personality was a key factor, which had a significant positive effect on all the three organizational commitments of professional engineers in the construction industry; (2) poor office environment, job overload, and role ambiguity were positively associated with continuance and normative commitment, whereas poor site environment and lack of job autonomy were negatively linked with affective commitment; and (3) stress had a negative relationship with affective commitment; (4) however, there was no relationship between stress and continuance or normative commitment. In order to establish holistic organizational commitment strategies in the industry well, the current study indicates key stressors to upper management to help them efficiently manage complicated project teams in construction projects. In addition, it contributes the body of knowledge by developing an integrated commitment model for engineers. Finally, numerous recommendations are made, such as encouraging Type A personality behaviors, providing sufficient job autonomy, improving worksite conditions to enhance the organizational commitment of engineers, and reducing the adverse impacts of these stressors and stress. Full article

Context: Working in the police force is an operationally and organizationally stressful job. Suitable psychometric tools are needed to detect and study the psychosocial risks of these professionals. The original version contains 40 items, which may be too long for clinical use or as a research control measure. The main aim of this study is to validate the Police Stress Questionnaire (PSQ) in German. The secondary objective is to validate a shorter version. Method: After translation and counter translation of the PSQ-G by a committee of experts, 10 participants pre-tested the comprehension of an intermediate version, allowing the development of a final version that was submitted to a psychometric validation plan with 2314 German-speaking officers. Structure, reliability, and convergent, divergent, and discriminant validities were tested for each sample. Results: The German version of the PSQ performed well psychometrically. We have created a short version of 14 items with good psychometric properties, 7 items for each subscale: operational stressors and organizational stressors. Conclusion: This study validated a German version of the PSQ and provides a reliable measure of stress processes in the police force. A short version is now available. Full article

Most studies consider the stressors faced by military personnel during operations in war zones and less those in peacetime activities. Work-related stress is a significant determinant of psychological well-being, but more relevant are the nature of stressors that military personnel is facing and the factors than can explain the relationship between work stress and well-being. The purpose of the present study was twofold: to examine the longitudinal relationships between organizational stress (OrgS), operational stress (OpS), and psychological well-being (PWB), and the mediating role of social support and coping mechanisms in the peacetime activities of police military gendarmes. A convenience sample of 210 military gendarmes (96.1% men and 3.90% women) completed five self-report scales regarding OrgS, OpS, PWB, social support, and coping mechanisms. All the variables were measured twice, in December 2021 (T1) and four months later in April 2022 (T2). The mean age was 38.52 years and the mean duration of military service was 14.52 years. The results show that baseline perceived stress, organizational and operational, has a significantly negative effect on PWB after four months. Perceived social support (at both T1 and T2) has a significant mediating role in the relationship between OrgS and PWB, as well as in the relationship between OpS and PWB. Among the coping mechanisms, only self-control (at T2) acts as a significant mediator of the relationship between OrgS and PWB. These findings could contribute to the development of intervention programs to increase the PWB of this personnel category, by working not only on perceived OrgS and OpS, but also on perceived social support and coping mechanisms. Full article

Police officers are exposed to several operational and organizational stressors that significantly impact on their mental health. The COVID-19 pandemic was a new stressor that further exacerbated existing stressors, highlighting the need for a better understanding of its impact on the mental health of police officers. This study tested the hypothesis that occupational stressors and PTSD are serial mediators of the relationship between fear of COVID-19 and burnout. Two hundred Portuguese police officers completed an online survey that assessed their fear of COVID-19, exposure to operational and organizational stressors, PTSD, and burnout. The results of the serial mediation analysis indicated that not only do occupational stressors act as mediators between fear of COVID-19 and burnout but also that PTSD is a mediator. The findings of this study underscore the need for interventions to reduce the negative impact of operational and organizational stressors on the mental health of police officers. Furthermore, this study highlights the power of police institutions for prevention and intervention with these professionals. By recognizing the specific stressors that contribute to the development of PTSD and burnout, our study provides a foundation for the development of direct interventions that can help to minimize the adverse effects of these stressors Full article

Public Safety Personnel (PSP), including members of the Canadian Coast Guard (CCG) and Conservation and Protection (C&P) officers, are regularly exposed to potentially psychologically traumatic events (PPTEs) and other occupational stressors (organizational and operational stressors). The current study quantified occupational stressors among CCG and C&P and assessed relationships with PPTEs and mental health disorders. Participants (n = 341; 58.4% male) completed an online survey assessing self-reported occupational stressors, PPTEs, and mental health disorder symptoms. CCG and C&P Officers reported significantly lower mean overall and item-level organizational and operational stress scores compared to other Canadian PSP. Mean operational stress scores were statistically significantly associated with increased odds of screening positive for all mental disorders and organizational stress scores were statistically significantly associated with increased odds of screening positive for all mental disorders except social anxiety disorder. Participants reported several item-level occupational stressors associated with screening positive for posttraumatic stress disorder, general anxiety disorder, major depressive disorder, social anxiety disorder, panic disorder, and alcohol use disorder, even after accounting for diverse PPTE exposures. Exposure to PPTEs may be a regular part of employment for CCG and C&P PSP; however, bureaucratic red tape, staff shortages, excessive administrative duties, physical conditioning, healthy eating, and fatigue are occupational stressors that appear significantly related to mental health. Ongoing mental health efforts are needed to mitigate and manage the impact of occupational stressors among CCG and C&P. Full article

Canadian public safety personnel (PSP) screen positive for one or more mental health disorders, based on self-reported symptoms, at a prevalence much greater (i.e., 44.5%) than the diagnostic prevalence for the general public (10.1%). Potentially psychologically traumatic event (PPTE) exposures and occupational stressors increase the risks of developing symptoms of mental health disorders. The current study was designed to estimate the mental health disorder symptoms among Canadian Coast Guard (CCG) and Conservation and Protection (C&P) Officers. The participants (n = 412; 56.1% male, 37.4% female) completed an online survey assessing their current mental health disorder symptoms using screening measures and sociodemographic information. The participants screened positive for one or more current mental health disorders (42.0%; e.g., post-traumatic stress disorder, major depressive disorder, generalized anxiety disorder, social anxiety disorder, panic disorder, alcohol use disorder) more frequently than in the general population diagnostic prevalence (10.1%; p < 0.001). The current results provide the first information describing the prevalence of current mental health disorder symptoms and subsequent positive screenings of CCG and C&P Officers. The results evidence a higher prevalence of positive screenings for mental health disorders than in the general population, and differences among the disorder-screening prevalence relative to other Canadian PSP. The current results provide insightful information into the mental health challenges facing CCG and C&P PSP and inform efforts to mitigate and manage PTSI among PSP. Ongoing efforts are needed to protect CCG and C&P Officers’ mental health by mitigating the impacts of risk factors and operational and organizational stressors through interventions and training, thus reducing the prevalence of occupational stress injuries. Full article