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Volume 19
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Article

Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes

by
Wai-Kit Ng
1,
Shi Chen
2,
Wei-Hung Chen
3,
Chun-Liang Chen
1,* and
Jhih-Ling Jiang
1
1
Graduate School of Creative Industry Design, National Taiwan University of Arts, New Taipei City 22058, Taiwan
2
Department of Banking and Finance, Chinese Cultural University, Taipei City 11114, Taiwan
3
Department of Information Management, Chihlee University of Technology, New Taipei City 220305, Taiwan
*
Author to whom correspondence should be addressed.
J. Theor. Appl. Electron. Commer. Res. 2024, 19(1), 633-653; https://doi.org/10.3390/jtaer19010034
Submission received: 29 December 2023 / Revised: 12 March 2024 / Accepted: 14 March 2024 / Published: 15 March 2024
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Abstract

This paper examines how businesses in Taiwan’s servicescapes are adapting to the growing trend of mobile payments and innovation ecosystems. Through the analysis of four case studies, we uncover the strategies these firms employ to address the challenges posed by changing consumer payment habits. Our research reveals that these companies are establishing efficient mechanisms within their ecosystems, supported by well-structured organizational frameworks. By leveraging innovation ecosystems, they are reshaping financial services and promoting collaborative growth among participants through technology, platforms, resource sharing, and knowledge exchange. This collaborative approach is driving significant changes in the sector, helping these businesses navigate through various challenges while fostering innovation and growth. Additionally, the scarcity of comprehensive observations of the digital payment ecosystem highlights the necessity for further exploration of actor interactions, regulatory mechanisms, and ecosystem management strategies. Such research efforts are crucial for enhancing our understanding of the evolving landscape of digital payments and innovation ecosystems, facilitating informed decision-making and promoting sustainable development in this dynamic industry.
Keywords: dynamic capabilities; mobile payment; innovation ecosystem; value co-creation; digital platform dynamic capabilities; mobile payment; innovation ecosystem; value co-creation; digital platform

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MDPI and ACS Style

Ng, W.-K.; Chen, S.; Chen, W.-H.; Chen, C.-L.; Jiang, J.-L. Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes. J. Theor. Appl. Electron. Commer. Res. 2024, 19, 633-653. https://doi.org/10.3390/jtaer19010034

AMA Style

Ng W-K, Chen S, Chen W-H, Chen C-L, Jiang J-L. Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes. Journal of Theoretical and Applied Electronic Commerce Research. 2024; 19(1):633-653. https://doi.org/10.3390/jtaer19010034

Chicago/Turabian Style

Ng, Wai-Kit, Shi Chen, Wei-Hung Chen, Chun-Liang Chen, and Jhih-Ling Jiang. 2024. "Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes" Journal of Theoretical and Applied Electronic Commerce Research 19, no. 1: 633-653. https://doi.org/10.3390/jtaer19010034

APA Style

Ng, W.-K., Chen, S., Chen, W.-H., Chen, C.-L., & Jiang, J.-L. (2024). Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes. Journal of Theoretical and Applied Electronic Commerce Research, 19(1), 633-653. https://doi.org/10.3390/jtaer19010034

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