Factors Influencing Adjustment to Remote Work: Employees’ Initial Responses to the COVID-19 Pandemic
Abstract
:1. Introduction
2. Literature Review and Hypotheses
2.1. Structural Factors
2.1.1. Work Independence
2.1.2. Clarity of Job Criteria
2.2. Relational Factors
2.2.1. Interpersonal Trust
2.2.2. Social Isolation
2.3. Contextual Factors
2.3.1. Change in Work Location
2.3.2. Disruption of Work Routines
2.4. Moderating Factors
2.4.1. Organizational Communication Quality and Relational and Contextual Factors
2.4.2. Communication Technology Use and Relational and Contextual Factors
3. Materials and Methods
3.1. Measures
3.1.1. Dependent Variable
3.1.2. Structural Factors
3.1.3. Relational Factors
3.1.4. Contextual Factors
3.1.5. Moderators
Measurement Items | Mean (SD) | R2 | St. Factor Loading | Unst. Factor Loading | Se |
---|---|---|---|---|---|
Adjustment to remote work [9] | |||||
All in all, I am satisfied with remote work | 5.66 (1.43) | 0.61 | 0.781 | 1.000 | |
Remote work allows me to perform my job better than I ever could when I worked in the office | 4.39 (1.62) | 0.76 | 0.871 | 1.261 | 0.02 |
If I were given the choice to return to a traditional office environment (i.e., no longer work remotely), I would be very unlikely to do so | 3.98 (2.02) | 0.43 | 0.657 | 1.184 | 0.02 |
Since I started working remotely, I have been able to balance my job and personal life | 4.87 (1.75) | 0.44 | 0.663 | 1.036 | 0.02 |
Since I started working remotely, my productivity (e.g., sales orders, output, support) has increased | 4.39 (1.66) | 0.70 | 0.835 | 1.076 | 0.02 |
Structural Factors | |||||
Independence [59] | |||||
I have to obtain information and advice from colleagues to complete my work (R) c | 4.15 (1.66) | 0.69 | 0.832 | 1.000 | |
I depend on colleagues for the completion of my work (R) | 3.85 (1.75) | 0.73 | 0.855 | 1.082 | 0.02 |
I rarely have to check in with other people to do my work | 4.72 (1.61) | 0.35 | 0.587 | 0.685 | 0.02 |
I have to work closely with other people to do my job properly (R) | 4.06 (1.82) | 0.43 | 0.659 | 0.869 | 0.02 |
Clarity of job criteria [60] | |||||
I frequently don’t know how to handle problems that occur in my job (R) | 2.28 (1.30) | 0.51 | 0.713 | 1.000 | |
I often find that I cannot figure out what should be done to accomplish my work (R) | 1.96 (1.15) | 0.76 | 0.869 | 1.073 | 0.02 |
I am frequently confused about what I have to do on my job (R) | 1.86 (1.15) | 0.80 | 0.894 | 1.100 | 0.02 |
I am frequently unsure about how to do my work (R) | 1.94 (1.19) | 0.77 | 0.875 | 1.115 | 0.02 |
Relational Factors | |||||
Interpersonal trust [9] | |||||
I trust my supervisors | 5.64 (1.35) | 0.60 | 0.773 | 1.000 | |
My supervisors trust me | 5.84 (1.03) | 0.48 | 0.694 | 0.690 | 0.02 |
I trust my peers | 6.00 (0.86) | 0.34 | 0.587 | 0.485 | 0.02 |
My peers trust me | 5.96 (0.82) | 0.29 | 0.541 | 0.422 | 0.02 |
Social isolation [35] | |||||
I am separated from my coworkers | 5.29 (1.67) | 0.61 | 0.712 | 1.000 | |
I often feel I am no longer close to anyone | 3.33 (1.71) | 0.35 | 0.592 | 0.849 | 0.03 |
I am isolated from others at work | 4.35 (1.82) | 0.71 | 0.841 | 1.281 | 0.03 |
Contextual Factors | |||||
Remote work location a | |||||
How often did you normally (before the COVID-19 pandemic) work remotely (e.g., from home)? | 2.77 (1.40) | - | - | - | - |
How often have you worked at home during the COVID-19 pandemic? | 5.70 (1.05) | - | - | - | - |
Disruptions [50] | |||||
During the COVID-19 crisis, the following aspects of my work changed: | |||||
Work procedures | 4.37 (1.74) | 0.39 | 0.624 | 1.000 | |
Project plans | 3.67 (1.51) | 0.41 | 0.643 | 0.895 | 0.02 |
Technologies used to complete work tasks | 3.80 (1.85) | 0.42 | 0.649 | 1.108 | 0.03 |
Decision-making processes | 3.35 (1.56) | 0.44 | 0.666 | 0.957 | 0.02 |
My work tasks | 2.97 (1.66) | 0.51 | 0.715 | 1.092 | 0.03 |
The coordination of my work | 3.56 (1.66) | 0.54 | 0.737 | 1.130 | 0.03 |
The deadlines of work projects | 3.41 (1.74) | 0.38 | 0.619 | 0.994 | 0.03 |
Moderators | |||||
Organizational communication quality [63] | |||||
The communication my organization provided has been useful | 5.65 (1.11) | 0.71 | 0.840 | 1.000 | |
The communication my organization provided has adequately answered my questions about the changes | 5.50 (1.28) | 0.73 | 0.854 | 1.167 | 0.02 |
The communication my organization provided has been positive | 5.25 (1.22) | 0.55 | 0.743 | 0.975 | 0.02 |
The communication by my organization has been appropriate | 5.63 (1.11) | 0.79 | 0.890 | 1.056 | 0.01 |
The communication my organization provided has been timely | 5.25 (1.36) | 0.69 | 0.829 | 1.206 | 0.02 |
The communication my organization provided has been accurate | 5.87 (1.02) | 0.58 | 0.760 | 0.826 | 0.01 |
Communication technology use b | |||||
Over the past two weeks, how often did you communicate about your work with colleagues using | |||||
Phone calls | 3.08 (1.37) | - | - | - | - |
E-mails | 4.79 (0.94) | - | - | - | - |
Online meetings (e.g., Skype, MS Teams, Zoom) | 4.27 (1.05) | - | - | - | - |
Text or instant messaging (e.g., WhatsApp, Messenger) | 3.06 (1.64) | - | - | - | - |
Collaboration tools (e.g., Office 365, Google Drive) | 2.81 (1.75) | - | - | - | - |
Enterprise social media (e.g., Yammer, Happeo) | 1.91 (1.45) | - | - | - | - |
Public social media (e.g., Facebook, Twitter) | 1.58 (1.15) | - | - | - | - |
4. Results
4.1. Measurement Model
4.2. Controls
4.3. Hypotheses Testing
4.4. Moderations
5. Discussion
5.1. Theoretical Implications
5.2. Practical and Managerial Implication
5.3. Limitations and Future Research
6. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
References
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Variable | M (SD) | CR | AVE | MSV | MaxR(H) | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1. Independence | 4.20 (1.40) | 0.83 | 0.55 | 0.07 | 0.86 | 0.74 | ||||||||
2. Clarity of job criteria | 5.99 (1.05) | 0.91 | 0.71 | 0.10 | 0.92 | −0.27 | 0.84 | |||||||
3. Interpersonal trust | 5.86 (0.82) | 0.75 | 0.43 | 0.37 | 0.77 | 0.06 | 0.32 | 0.66 | ||||||
4. Social isolation | 4.32 (1.41) | 0.76 | 0.52 | 0.09 | 0.80 | 0.03 | −0.25 | −0.10 | 0.72 | |||||
5. Disruption | 3.59 (1.21) | 0.85 | 0.44 | 0.08 | 0.85 | 0.13 | −0.28 | −0.12 | 0.15 | 0.67 | ||||
6. Change a | 3.92 (1.53) | − | − | − | − | 0.14 | −0.11 | 0.01 | 0.15 | 0.18 | – | |||
7. Communication quality | 5.53 (1.01) | 0.93 | 0.67 | 0.37 | 0.93 | 0.05 | 0.22 | 0.61 | −0.13 | −0.11 | −0.01 | 0.82 | ||
8. Technology use b | 3.07 (0.75) | − | − | − | − | 0.27 | 0.10 | 0.09 | 0.13 | 0.12 | 0.07 | 0.11 | − | |
9. Adjustment | 4.66 (1.34) | 0.88 | 0.59 | 0.10 | 0.90 | −0.25 | 0.32 | 0.06 | −0.30 | −0.26 | −0.32 | 0.15 | 0.06 | 0.77 |
Bootstrapping BC 95% CI | |||||||
---|---|---|---|---|---|---|---|
B | SE | Beta | Lower | Upper | p | ||
Hypotheses | |||||||
H1 | Independence → Adjustment | 0.168 | 0.012 | 0.175 | 0.143 | 0.192 | 0.001 |
H2 | Clarity of job criteria → Adjustment | 0.174 | 0.017 | 0.136 | 0.136 | 0.211 | 0.001 |
H3 | Interpersonal trust → Adjustment | −0.069 | 0.023 | −0.042 | −0.117 | −0.021 | 0.006 |
H4 | Social isolation → Adjustment | −0.178 | 0.012 | −0.188 | −0.202 | −0.152 | 0.001 |
H5 | Remote work transition → Adjustment | −0.209 | 0.011 | −0.239 | −0.234 | −0.186 | 0.001 |
H6 | Perceived disruption → Adjustment | −0.122 | 0.014 | −0.110 | −0.153 | −0.093 | 0.001 |
RQ1: Communication quality × Relational and contextual factors | |||||||
RQ1 | Communication quality × Trust → Adjustment | 0.002 | 0.015 | 0.002 | −0.039 | 0.041 | 0.995 |
Communication quality × Isolation → Adjustment | 0.019 | 0.010 | 0.023 | −0.007 | 0.043 | 0.149 | |
Communication quality × Change in location → Adjustment | −0.045 | 0.010 | −0.057 | −0.070 | −0.021 | 0.001 | |
Communication quality × Disruption → Adjustment | 0.007 | 0.130 | 0.007 | −0.025 | 0.036 | 0.722 | |
Communication quality × Independence → Adjustment | 0.016 | 0.011 | 0.014 | −0.012 | 0.039 | 0.263 | |
Communication quality × Clarity of job criteria → adjustment | −0.009 | 0.015 | −0.010 | −0.044 | 0.024 | 0.620 | |
RQ2: Communication technology use × Relational and contextual factors | |||||||
RQ2 | Technology use × Trust → Adjustment | −0.107 | 0.024 | −0.053 | −0.168 | −0.046 | 0.002 |
Technology use × Isolation → Adjustment | 0.009 | 0.015 | 0.007 | −0.007 | 0.043 | 0.149 | |
Technology use × Change in location → Adjustment | −0.031 | 0.014 | −0.028 | −0.065 | −0.001 | 0.045 | |
Technology use × Disruption → Adjustment | 0.050 | 0.017 | 0.035 | 0.013 | 0.085 | 0.006 |
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van Zoonen, W.; Sivunen, A.; Blomqvist, K.; Olsson, T.; Ropponen, A.; Henttonen, K.; Vartiainen, M. Factors Influencing Adjustment to Remote Work: Employees’ Initial Responses to the COVID-19 Pandemic. Int. J. Environ. Res. Public Health 2021, 18, 6966. https://doi.org/10.3390/ijerph18136966
van Zoonen W, Sivunen A, Blomqvist K, Olsson T, Ropponen A, Henttonen K, Vartiainen M. Factors Influencing Adjustment to Remote Work: Employees’ Initial Responses to the COVID-19 Pandemic. International Journal of Environmental Research and Public Health. 2021; 18(13):6966. https://doi.org/10.3390/ijerph18136966
Chicago/Turabian Stylevan Zoonen, Ward, Anu Sivunen, Kirsimarja Blomqvist, Thomas Olsson, Annina Ropponen, Kaisa Henttonen, and Matti Vartiainen. 2021. "Factors Influencing Adjustment to Remote Work: Employees’ Initial Responses to the COVID-19 Pandemic" International Journal of Environmental Research and Public Health 18, no. 13: 6966. https://doi.org/10.3390/ijerph18136966