With the rapid development of national economies and changes in work, the standard of office furniture is gradually improving. In the field of wood furniture design, including office furniture, sustainable and green practices in design are drawing more concern than ever [
1]. The personality and preference of users are also the important starting point for the design and research of office furniture such as office chairs, in addition to satisfying functional and physiological needs [
2]. Kwon found that the parameters of office layouts and desk locations were the significant predictor factors for the probability of satisfaction variables [
3]. The open-plan office design has received more attention in current research and practice. Its popularity as a workplace design has increased substantially [
4,
5]. In order to better serve users’ office needs in open-plan offices, a more complete service system that meets the users’ specific requirements and scene experience is needed with a design method driven directly by users’ office application demands.
At present, research on office space furniture focuses on green practices in planning and designing to improve the efficiency and comfort of office furniture. Matthew recommended that such planning remains a key item for the improvement of office capabilities so as to facilitate upgrading office furniture through green practices in planning and related correspondence with clients [
1]. In the shared workspace, Viola offered an inventive furniture system with soundproof panels that leverages smart materials to fulfill users’ needs for acoustic comfort [
6]. Research also focuses on translating customer needs into designing essential factors to satisfy them. Andreja argued that such an approach cultivates experience regarding appropriate configurations as indicated by shopper inclinations and perspectives, constituting a significant factor in the production of wooden furnishings [
7]. Masaji evaluated individuals’ shopping conduct regarding wooden furniture to determine clients’ utilization goals for feasible furnishings [
8]. Choodoung offered a systematic examination of the design process, design assessment, and design-dependent elements of wooden furniture based on user experience and used the dining armchair as a case study [
9]. Ye researched the development of modular children’s furniture using scene theory to better clarify the interaction between products, users, and their requirements [
10]. Wang employed the analytical hierarchy process (AHP) to prioritize the functional order of the office furniture’s features, such as height adjustment, sedentary reminders, and lighting adjustments [
11]. Lastly, research focuses on the analysis and exposition of the necessity and trends of furniture design in office space. Didem considered it critical for science and technology to make advances in this field in order to accommodate the evolving requirements and diverse expectations of the new generation of flexible office furniture. Open office furniture is designed with lightness, mobility, deformability, acoustics, and adaptability to new technology in mind [
12]. Managing space, communicating, collaborating, and sharing would be the primary goals of the future office, according to Fan, who stated that the varied development of society has broken down the isolation of office furniture and raised the importance of user experience [
13]. According to the actual needs of users, the dynamic and static dimensions, and many unique use scenarios, Liu investigated and optimized the design of office chairs [
14]. However, the literature lacks relevant reports on effective approaches to wood desk designs for open-plan offices. The Kano model and quality function deployment (QFD) technology has been used in manufacturing and the service industry. This paper explored a hybrid integration approach combining two models for wood desk designs for open-plan offices. The Kano model was created by Noriaki Kano, a Japanese quality management expert, and was developed as a means to determine users’ demand attributes. QFD is a customer-oriented tool that provides the path for translating customer voice or needs into product specification [
15]. Quality function deployment (QFD) was first introduced into Japanese manufacturing enterprises; later, QFD technology was commonly adopted by enterprises in Europe and the United States. QFD is a powerful tool for translating customer requirements into technical specifications, and it is frequently used in the design of products and services [
16]. QFD was first introduced by Akao in 1972 at Mitsubishi’s Kobe shipyard site, and then Toyota and its suppliers developed it further for a rust prevention study [
17]. After the concept of QFD was introduced in the US through auto manufacturers and parts suppliers [
18], many US firms, such as AT&T, Digital Equipment, Ford, GM, Hewlett-Packard, Procter & Gamble, and Raychem, applied QFD to improve product development and communication [
19,
20].
Qualitative research using the Kano model has been combined with quantitative research using the QFD model to gradually form a mature integrated model. For instance, Tontini utilized the Kano-QFD integrated model to devise a case plan arrangement to further develop the client experience of draft beer mugs [
21]. Similarly, Avikal et al. examined the SUV profile with the Kano model and QFD hypothetical technique, and they identified the tasteful qualities of SUV cycling appearance best meeting clients’ interests and assessments [
22], while Kuo et al. researched consumer requests regarding food wellbeing credits through the Kano model and QFD technique, with reference to ventures to actually dispense assets and form item improvement systems [
23].
In this study, the Kano–QFD integrated model is applied to the design of wood desks for users. This analysis using the Kano model allows us to determine the relationship between office demand and satisfaction of various product factors. We do this by establishing a relation matrix between needs and design criteria obtained from users and determining users’ design preference using the quality function deployment (QFD) approach. We start with the fundamental needs of users, from which we develop innovative ideas for wood desk design against the background of the open-plan office mode.