An Integrated Sustainable Construction Project’s Critical Success Factors (ISCSFs)

Abstract

A construction project is a dynamic and complex process that involves the identification and accurate fulfillment of the predetermined needs and requirements of the clients by the project team. There are many challenges and constraints that prevent the achievement of these predetermined and various requirements effectively and successfully, so the project team must face and overcome these challenges by identifying all the factors that help the project’s success. However, it is still unclear how to measure success for Egyptian construction projects. Despite the fact that several lists of literature-based factors have been compiled, the individual factors appear to be tabulated rather than grouped according to some criteria to aid in the analysis of their interactions and potential consequences. As such, the objective presented in this paper was to identify and prioritize integrated sustainable critical success factors (ISCSFs) that influence the performance of Egyptian construction projects to ensure successful construction projects. Critical success factors were identified and grouped into 2 major categories—(1) internal related factors and (2) external related factors—and 10 subcategories—(1) company-related factors; (2) project-related factors; (3) project management related factors; (4) resource/procurement-related factors (labors, materials, equipment and subcontractors); (5) human capital-related factors; (6) support-related factors (financial, human resources, security and legal and administration); (7) stakeholder-related factors (clients, consultants, project managers and end-users); (8) innovation, learning and growth-related factors; (9) country-related factors; and (10) industry-related factors in three distinct stages. In total, 140 factors were gathered from the literature review in the first stage. In the second stage, a brainstorming session was held in order to reduce the number of those factors and focus on the most important ones that influence project success; thus, 100 factors were identified, filtered and developed. In the third stage, a questionnaire was created based on the significant factors identified. As a result, the 40 most important factors influencing the success of performance of construction projects have been identified, which are integrated between all factors (internal and external) and take into account the three pillars of sustainability (economic, social and environmental) as a decision-making tool to evaluate and improve project performance.

1. Introduction

Since the 1950s, most project management research has focused on project scheduling issues, with the hope that better scheduling techniques would lead to better management and, as a result, successful project completion [1]. The success of a project is at the heart of project management. The degree of project success is influenced by a number of factors. As a result, project success is a top priority for all project stakeholders. In line with Cooke [2], it has long been acknowledged that project success can take two forms. The project’s success is said to be determined by the judgments associated with the project outputs, while the project management’s success is said to be determined by the successful implementation of the project. A well-planned project may fail to deliver the desired results, while a poorly managed project may succeed at a high cost [3].

Critical success factors (CSFs) vary according to the relevant research and procedures, but they are all necessary for achieving a specific strategic goal. The quantifiable metrics for CSFs are performance indicators. Only a few studies have been conducted to spot, evaluate, clarify or analyze these so-called critical success factors. Early studies in this area tended to focus on the reasons for a project’s failure rather than its success.

Construction is a business that is fraught with risk, and therefore the possibility of failure is usually present; thus, construction companies should consider factors that may have an immediate impact on their success in the performance of a construction project [4]. Due to increasing uncertainties in many areas, such as technology, budgets and development processes, the development industry is dynamic. Construction projects are becoming more complicated and difficult to complete. A construction project is completed as a result of a series of planned and unplanned interactions and events that take place over the lifetime of the project, with changing processes and participants in an ever-changing environment. On the other hand, the concept of project success continues to be a source of difficulty for construction professionals [5].

The construction sector still faces challenges due to time delays, excessive costs, poor quality and safety. It is important to understand a project’s performance and the relationship between results and initial objectives to overcome these challenges. A project manager cannot control or improve performance if they cannot evaluate and measure a project’s success. Furthermore, despite the fact that several lists of factors from the literature have been generated, and because the way to measure success for Egyptian construction projects is still unclear, researchers appear to tabulate the individual factors rather than group them according to some criteria to aid in the analysis of their interactions and possible consequences. As a result, there is a continuing need to identify and determine the factors that influence the success of construction projects. As a result, the goal of this research is to identify integrated and sustainable critical success factors (ISCSFs) for construction projects that influence project performance in Egypt in order to ensure project success.

2. Previous Studies

Rubin and Seelig [6] were the first to introduce failure and success factors. They looked at technical performance as a criterion for success. The conclusion is that the project manager’s previous experience has little impact on the project’s performance, whereas the size of the pre-managed project has an impact on the manager’s performance.

Avots [7] identified the causes of a project’s failure and concluded that the project manager’s poor selection, the project’s unplanned termination and the lack of support from top management were the primary causes of failure.

Hughes [8] considered the factors that affected a project’s performance. He came to the conclusion that projects failed due to poor basic management principles, such as a lack of specialization in management systems, rewards for bad behavior and failure to communicate goals. “Project mission”, “senior management support” and “project planning” are among the strategic factors, while “customer advice” and “employee selection and training” are among the tactical factors.

Pinto and Prescott [9] presented the primary efforts to categorize the critical factors. They classify the factors as tactical or strategic. These two categories influence the performance of the project at different stages of implementation. Finally, Pinto and Prescott [9] considered the relative importance of each category (tactical versus strategic) on the project’s life cycle in a similar study. According to the measure of success used, the relative importance of success factors varies throughout the project lifecycle. When using external success measures, tactical factors take precedence throughout the project lifecycle.

Belassie and Tukel [1] proposed a framework for identifying a project’s critical success factors. They grouped CSFs into four areas: project-related factors, team members and project manager-related factors, organization-related factors and external environment-related factors.

Baker et al. [10] proposed that, instead of using time, cost and performance as indicators of project success, the measure should be perceived performance.

A hierarchical model for a construction project’s success was proposed by Chua et al. [11]. The most important measures that contribute to the “construction project success” goal in this model are the schedule, budget and quality objectives.

Lim and Mohamed [12] formulated an accurate measurement of project success: point of view, cost of completion, completion time, quality of completion, performance of completion, integrity of completion, overall views, time required, satisfaction with achievement, usefulness of accomplishment and process of accomplishment.

According to Sadeh et al. [13], project success is divided into four dimensions: meeting project objectives, which applies to the client’s contract; benefit to the end-user, which refers to the customer’s enjoyment of the final products and thus the pleasure of the developing organization; and the benefit gained by the organization. The benefits impact the state’s technological infrastructure and firms participating in the development process as a result of the project’s implementation.

Atkinson [14] divided success factors into delivery and post-delivery phases and provided a “square path” to understanding success factors: the Iron Triangle, system, (organizational) benefits and utility (community of stakeholders). The “Iron Triangle” has three criteria: time, cost and quality (for the delivery stage). The knowledge system includes criteria such as maintainability, validity, reliability and use of knowledge quality; (organizational) benefits: increasing effectiveness, efficiency, profits, strategic objectives, organizational learning and reducing waste; and (stakeholder community) benefits: social and environmental impact, satisfied users and personal development. Contractor profits, professional development, the content project team, capital suppliers and the economic impact on the surrounding community are all factors to consider.

Saqib et al. [5] investigated Pakistani construction projects and were able to identify 77 workers in 7 different categories, as well as 10 critical success factors in Pakistani construction projects.

Patanakul and Milosevic [15] divided their success criteria into three categories: (1) organizational criteria such as resource productivity and organizational learning; (2) project criteria such as customer satisfaction and time to completion; and (3) organizational criteria such as personal perspective, personal growth and private satisfaction.

Khosravi and Afshari [16] developed a model for assessing the success of construction projects with two main goals in mind: to create a project success index for each completed project and compare it to other projects and establish a baseline for future improvements in construction success and project implementation. The model output could be a project success index that is calculated to support the five criteria for project success. The criteria for calculating the project success index are as follows: project success index, project cost, project time, project quality, project health, safety, environmental performance and project customer satisfaction.

Müller and Jugdev [3] observed that success is defined and measured in a variety of ways. CSFs differ depending on the life cycle stage, project type, industry, nationality, individuals and organizations.

Gudiene et al. [17] classified CSFs for construction projects in Lithuania using AHP.

Ihuah et al. [18] identified 22 critical project management success factors (CPMSF) that are necessary for the delivery or provision of sustainable social (public) housing estates in Nigeria.

For public construction projects in Ghana, Osei-Kyei and Chan [19] implemented a public–private partnership (PPP) policy.

Molwus et al. [20] focused on the interrelationship between stakeholders and project success. Stakeholder dynamics (SD) and stakeholder engagement/empowerment (SE) were studied. They discovered that the role of stakeholders is critical to a project’s success.

Banihashemi et al. [21] investigated CSFs and integrated these factors with three bottom-line sustainability factors (economic, social and environmental). Some factors, such as the competence and experience of project managers, were also included.

Tripathi and Jha [22] evaluated and characterized success patterns within the industry by analyzing fuzzy factors and methods. To assess an organization’s effectiveness, Tripathi and Jha [23] used structural equation modeling (SEM) to test the link between six success factors and five performance factors.

Maghsoodi and Khalilzadeh [24] prepared a questionnaire considering time, cost, quality and safety to assess CSFs.

Gunduz and Almuajebh [25] prepared and prioritized a list of 40 CSFs according to seven categories in the construction industry.

Papulová et al. [26] developed recommendations and a list of CSFs for each phase of the PMS implementation process, taking into account the unique characteristics and needs of SMEs.

According to Liu et al. [27], in a sustainable business environment for emerging countries, the development of the construction industry environment within the framework of sustainable construction (SC) is possible.

The framework proposed by Xiahou et al. [28] using the FAHP method is viable for conducting a social performance evaluation of construction projects, in which more factors should be taken into account to improve social performance, reduce negative social impacts and contribute to the social sustainability of construction projects.

According to previous literature, despite numerous attempts by various researchers to determine CSFs for construction projects, the concept of CSFs has remained ill-defined. Although several lists of factors have been compiled, they appear to tabulate the individual factors rather than group them according to some criteria.

The majority of these studies were context-specific, with their implementation and implications limited to the countries and operating environments in which they were conducted. There is a lack of effort made to contextualize the findings in local contexts where the structure, culture and maturity of the organizations involved differ. Because each industry has its own criteria for project success, it is still unclear how to measure project success in the Egyptian construction industry. As a result, there is an ongoing need to identify and determine the factors that influence the success of construction projects in Egypt in an integrated and sustainable manner.

The findings of this work are expected to fill research gaps in the construction industry and provide useful information and practical advice for project success.

Based on the literature, several factors and their groups that are thought to have an immediate effect on project success were determined and supported by several references, as shown in

Table 1. Literature regarding the grouping of CSFs in projects (summary).

Researcher	Year	Grouping the CSFs in Projects
Avots [7]	1969	Identified the causes of the project’s failure and concluded that the project manager’s poor selection, the project’s unplanned termination and the absence of top management’s support were the primary causes of the failure.
Hughes [8]	1986	Goals must be communicated and basic managerial principles must be followed.
Pinto and Prescott [9]	1990	Factors were classified as strategic or tactical.
Belassi and Tukel [1]	1996	Factors that are dependent on the project. Dependent factors include team members and the project manager. Factors that are influenced by the organization’s structure. Factors that are affected by the external environment.
Chua et al. [11]	1999	Budget, schedule and quality are all important considerations.
Lim and Mohamed [12]	1999	Completion cost, time, quality, performance and safety are all considered from a micro perspective.
Sadeh et al. [13]	2000	Meeting design objectives, which pertains to a contract signed by the customer. The benefit to the end-user, which refers to the advantages that end products provide to customers. The benefit that the developing organization receives as a result of the project’s completion is referred to as the benefit to the developing organization. Benefit for the country’s technological infrastructure as well as firms involved in the development process.
Atkinson [14]	2006	The Iron Triangle (time, cost and quality), the information system, the organizational benefit and the organizational benefit (stakeholder community).
Sagib et al. [5]	2008	In total, 77 factors were divided into seven groups, resulting in the prioritization of 10 CSFs in Pakistani construction projects. Project management, troubleshooting, subcontractor experience and the contractor’s cash flow are all factors to consider.
Patanakul and Milosevic [15]	2009	Organizational criteria include resource productivity and organizational learning. Time-to-market and customer satisfaction are two project-related criteria. From a personal standpoint, the following criteria apply: personal growth and satisfaction.
Khosravi and Afshari [16]	2011	The output of the developed model could be a project success index that is calculated based on five project success criteria. The formula for calculating the project success index includes project success index, project cost, project time, project quality, project health, safety, environmental performance and project customer satisfaction.
Müller and Jugdev [3]	2012	Different CSFs exist for different project types, life cycle phases, nationalities, individuals, industries and organizations.
Gudiene et al. [17]	2014	Factors pertaining to people, projects and the environment
Ihuah et al. [18]	2014	A competent project team has a project manager/leader authority, realistic project time and cost estimates and project problem-solving abilities.
Osei-Kyei and Chan [19]	2017	Important factors to consider include government commitment and support, strong community support and relationships, transparency and constant communication, project profitability and a capable private partner.
Molwus et al. [20]	2017	Stakeholder characteristics include stakeholder project characteristics, stakeholder analysis, stakeholder dynamics and stakeholder engagement/empowerment.
Banihashemi et al. [21]	2017	Experience and competence of project managers, commitment to high-quality workmanship and involvement of stakeholders, as well as innovative practices.
Tripathi and Jha [22]	2018	According to the findings, the most important factor is the project, while the least important factor is a favorable market and marketing team. The availability of qualified personnel is the most important success attribute, while the health and safety management plan is the least important.
Tripathi and Jha [23]	2018	The most important factor is top management competence, followed by “experience and performance”.
Maghsoodi and Khalilzadeh [24]	2018	The most important factor is top management competence, followed by “experience and performance”.
Gunduz and Almuajebh [25]	2020	Company-related factors, project-related factors, project management factors, client-related factors, design team-related factors, contractor-related factors and project manager-related factors were compiled and prioritized into seven categories.

.

3. Methodology

The development of the ISCSFs consists of five stages, as shown in Figure 1:

• The first stage is the investigation of previous studies (literature review), reviewing CSFs and concentrating on construction projects;
• The second stage is filtering and minimizing success factors with a brainstorming session and then a questionnaire;
• The third stage is data collection and analysis;
• The fourth stage is the determination of critical success factors (ISCSFs);
• The fifth stage is the presentation of the conclusion.

4. Development of a Construction Project’s Integrated Sustainable Critical Success Factors (ISCSFs)

4.1. Factors Affecting Project Success in the Construction Industry

Based on previous studies, several factors and their groups that were thought to have an immediate effect on project success were determined. These factors and their groups were filtered. In total, 140 factors were collected from the previous literature review and assigned into 2 major categories—internal related factors and external related factors—and 10 subcategories—company-related factors; project-related factors; project management-related factors; resource/procurement-related factors (labors, materials, equipment and subcontractors); human capital-related factors, support-related factors (financial, human resources, security and legal and administration); stakeholder-related factors (clients, consultants, project managers and end-users); innovation, learning and growth-related factors; country-related factors; and industry-related factors, as shown in Figure 2 and

Table 2. Summarized list of 140 factors affecting project success from the literature.

Categories	Subcategories	Success Factors	References
Internal Related Factors	Company-Related Factors	Availability of appropriate standards for leadership, organization, structural and cultural aspects	[29]
		Availability of appropriate standards for tools, processes and metrics	[29]
		Availability of a standardized information system for project management	[29]
		Existence of appropriate ethical standards for projects	[30]
		Appropriate clarification of the responsibility for problems related to the project	[31]
		Company characteristics	[17]
		The due separation between daily work activities and strategic activities	[32]
		Delegation of authority and responsibility	[17]
		Standardization of decision-making process	[33]
		Company-wide acceptance (contractor)	[17]
		Contractor’s competence and experience	[17]
		Economic and financial situation	[17]
		Top management commitment and support	[17]
	Project-Related Factors	Project type (new, existing, maintenance) (public–private)	[17]
		Project value	[17]
		Availability of project documents (drawings, specifications, contract and bill of quantities)	[34]
		Well-defined scope of work and project constraints	[33,34]
		A clear description of project requirements, goals and objectives	[33,35,36]
		Complexity and uniqueness of the project	[34]
		The urgency of the project outcome	[34]
		Density of project	[34]
		A clear and detailed written contract	[34]
		Legal and contractual risk management	[34]
	Project Management-Related Factors	Achieving profitability	[17]
		Cash flow (in, out and net) (minimizing deficit)	[34]
		Achieving work volume (planned/actual)	[34]
		Effective project organization structure	[34]
		Achieving productivity	[34]
		Construction methods and constructability	[17]
		Effective project time planning, monitoring and control	[34]
		Effective project cost planning, monitoring and control	[34]
		Effective project risk planning, monitoring and control	[34]
		Effective project quality planning, monitoring and control	[34]
		Effective project health and safety planning, monitoring and control	[17]
		Effective project resource planning, monitoring and control	[37]
		Effective troubleshooting and feedback	[36,38]
		Effective contract management	[34]
		Effective management of project changes and variations	[33,39,40,41,42,43,44]
		Effective collaboration and communication	[33,45]
		Effective project performance management system	[17]
		Effective and timely conflict resolution	[34]
		Decision-making effectiveness	[25]
		Consider both opportunities and threats	[31]
		Obstacles and initiatives	[34]
		Implementation of effective project	[34]
		Good communication and information sharing	[33,45]
		Supervision of subcontractors’ works	[34]
		Site management and supervision	[34]
		Adequate budget availability	[33,46]
		Budget updates	[33]
		Types of methods of contractors’ selection (tendering method—open tendering, selective tendering, etc.)	[34]
		Work conditions	[34]
		Equal power/empowerment	[17]
		Well-structured and formal project approach	[33]
		Suitability of project management system	[17]
		Reasonability of project master and implementation plans	[33]
		Dispute resolution process	[25]
	Resource/Procurement-Related Factors (Labors, Materials, Equipment and Subcontractors)	Transparency in the procurement process	[34]
		Competitive procurement	[34]
		Sufficient/good resource allocation (labor, materials, equipment and subcontractors)	[35]
		Adequate funds/resources	[17]
		Extent of subcontracting	[34]
		Materials availability	[17]
		Equipment availability	[17]
Skillful workers		[34]
Escalation of material price influenced the success		[34]
Insufficient supply of material influences		[34]
Good performance from suppliers/subcontractors		[25]
Human Capital-Related Factors	Effective allocation of human resources	[33]
	Technical and professional capability	[17]
	Project manager’s competency	[17]
	Project manager’s experience	[17]
	Project team members’ competency	[17]
	Project team members’ experience	[17]
	Project manager’s ability	[17]
	Existence of a sufficient team	[33,35]
	Leadership skills	[17]
	Motivating skills	[17]
	Organizing skills	[17]
	Coordinating skills	[17]
	Team motivation	[17]
	Personnel issues	[17]
	Dedicated team	[34]
	PM commitment and involvement	[34]
Support (Financial, HR, Security and Legal and Administration)	Adequate financial support	[17]
	Adequate HR support	[17]
	Adequate legal and administration support	[17]
	Adequate security support	[17]
Stakeholder-Related Factors (Client, Consultant, Project Manager and End-Users)	Effective communication among project stakeholders	[34]
	Mutual trust among project stakeholders	[34]
	Strong commitment among project stakeholders	[34]
	Minimization of conflict between stakeholders	[34]
	Coordination among project participants	[34]
	Working relationships with other project stakeholders	[34]
	Clear understanding	[34]
	Stakeholder endorsement of project plans	[34]
	Cooperation in solving problems among project stakeholders	[34]
	Cooperativeness of stakeholders on project	[47]
	Stakeholders’ active participation	[34]
	Effective engagement from stakeholders	[34]
	Top management support from the client organization	[11,48]
	Client’s confidence in the construction team	[34]
	Client’s experience of construction project organization and management	[17,34]
	Client’s responsiveness to the needs of the other stakeholders	[34]
	Client’s active participation and commitment	[34]
	Client’s responsiveness to the needs of the other stakeholders	[34]
	Client’s management capability	[34]
	Client track record	[11,48]
	Project consultant’s competence	[11,48]
	Project manager’s ability	[17]
	Designer’s ability	[11,48]
	Consultant’s ability	[11,48]
	End-user’s participation	[36,49,50]
Innovation, Learning and Growth-Related Factors	Learning and use of past experience (learned from previous projects)	[33,40,43,51]
	Adequate training	[33,36,40]
	Advanced technologies	[36,52,53]
	Advanced machinery	[36,52,53]
	Innovations	[36,52,53]
	Commitment to continuous improvement	[36]
	Level of automation in project	[36]
	Early and continuous involvement in the project development	[36]
	Adoption of innovative management approaches	[36]
External Related Factors	Country-Related Factors	Effective government policies and regulations	[34]
		Economic environment (stable economy and sound economic policy)	[17]
		Political environment	[17]
		Physical environment	[17]
		Technological environment	[17]
		Legal environment	[17]
		Cultural environment	[17]
		Logical environment	[34]
		Social environment (public acceptance towards the project)	[17]
		Nature ecological environment (weather conditions)	[17]
		Bureaucratic interference	[34]
		Corruption	[34]
		Public opinion	[34]
	Construction Industry-Related Factors	Construction permits	[17]
		Construction regulations	[17]
		Construction laws, standards and codes	[17]
		Product and service certification	[17]
		Industry-related issues (availability of resources)	[34]

.

4.2. Brainstorming Phase

A brainstorming phase was conducted through 25 separate sessions over 10 weeks to adapt the 140 most important factors identified from the literature review that have an impact on construction project success.

The brainstorming questions were as follows:

1-

What are we trying to achieve in this meeting?

2-

What do you notice about the current factors affecting project success?

3-

What concrete steps should we take to move forward?

4-

Do you have any questions/notes about these factors?

5-

What would you like to learn more about?

6-

What additional information should we gather before we start?

7-

What categories can we sort these ideas into?

8-

How can we think about these factors from someone else’s perspective?

9-

What factors should we keep, modify, add or remove? Be specific.

The brainstorming participants were classified into five categories within the Egyptian construction industry. The primary category was contractors (construction companies), which represented 50% of the total. The second category was clients, which represented 15% of the total. The third category was consultants, which represented 10% of the total. The fourth category was project managers, which represented 12.5% of the total. The fifth category was project management experts, which represented 12.5% of the total. Figure 3 illustrates the quantity of every category.

After each session, the agreed results were collected, filtered and determined according to the number of repetitions. One hundred project success factors were classified into two main categories and their subcategories, as shown in

Table 3. Summarized list of 100 factors affecting project success after brainstorming.

Categories	Subcategories	ID.	Success Factors
Internal Related Factors	Company-Related Factors	F001	Availability of appropriate standards for leadership, organization, structural and cultural aspects
		F002	Availability of appropriate standards for tools, processes and metrics
		F003	Availability of a standardized information system for project management
		F004	Existence of appropriate ethical standards for projects
		F005	Appropriate clarification of the responsibility for problems related to the project
		F006	Company characteristics
		F007	The due separation between daily work activities and strategic activities
		F008	Delegation of authority and responsibility
		F009	Standardization of decision-making process
		F010	Company-wide acceptance (contractor)
		F011	Contractor’s competence and experience
		F012	Company E\economic and financial situation
		F013	Top management commitment and support
	Project-Related Factors	F014	Project type (new, existing, maintenance; public–private)
		F015	Project value
		F016	Availability of project documents (drawings, specifications, contract and bill of quantities)
		F017	Well-defined scope of work and project constraints
		F018	A clear description of project requirements, goals and objectives
		F019	Complexity and uniqueness of the project
		F020	The urgency of the project outcome
		F021	Density of project
		F022	A clear and detailed written contract
		F023	Legal and contractual risk management
	Project Management-Related Factors	F024	Planned profitability achievement
		F025	Cash flow (in, out and net)—minimizing the cash deficit
		F026	Achievement of the target work volume
		F027	Project organization structure
		F028	Achieving productivity
		F029	Construction methods and constructability
		F030	Effective project time, cost, risk, quality resources, health and safety planning, monitoring and control
		F031	Effective troubleshooting and feedback
		F032	Effective contract management
		F033	Effective management of project changes and variations
		F034	Effective collaboration, communication and information sharing
		F035	Effective project performance management system
		F036	Effective and timely conflict resolution
		F037	Decision-making effectiveness
		F038	Consider both opportunities and threats
		F039	Obstacles and initiatives
		F040	Supervision of subcontractors’ works
		F041	Site management and supervision
		F042	Adequate budget availability
		F043	Budget updates
		F044	Types of methods of contractors’ selection (tendering method—open tendering, selective tendering, etc.)
		F045	Work conditions
		F046	Equal power/empowerment
		F047	Well-structured and formal project approach
		F048	Suitability of project management system
		F049	Reasonability of project master and implementation plans
		F050	Dispute resolution process
	Resource/Procurement-Related Factors (Labors, Materials, Equipment and Subcontractors)	F051	Transparency in the procurement process and competitive procurement
		F052	Sufficient/effective resource allocation (labor, materials, equipment and subcontractors)
		F053	Escalation of material price influenced the success
		F054	Good performance from suppliers/subcontractors
	Human Capital-Related Factors	F055	Sufficient/effective allocation of human resources
		F056	Technical and professional capability
		F057	Project manager’s commitment, involvement, ability, competency and experience
		F058	Project team members’ competency and experience
		F059	Leadership, motivating, organizing and coordinating skills
		F060	Personnel issues
		F061	Dedicated team
	Support (Financial, HR, Security and Legal and Administration)	F062	Adequate financial support
		F063	Adequate HR, security, legal and administration support
	Stakeholder-Related Factors (Client, Consultant, Project Manager and End-Users)	F064	Effective working relationships, coordination, communication, mutual trust, strong commitment among project stakeholders
F065		Minimization of conflict between stakeholders
F066		Clear understanding
F067		Stakeholder endorsement of project plans
F068		Cooperation in solving problems among project stakeholders
F069		Cooperativeness of stakeholders on project
F070		Stakeholders’ active participation
F071		Effective engagement from stakeholders
F072		Top management support from the client organization
F073		Client’s management capability, confidence in the construction team, the experience of the construction project and responsiveness to the needs of the other stakeholders
F074		Client track record
F075		Client’s active participation and commitment
F076		Project manager’s competence
F077		Designer’s competence
F078		Consultant’s competence
F079		End-user’s participation
Innovation, Learning and Growth-Related Factors	F080	Learning and use of past experience (learned from previous projects)
	F081	Adequate training
	F082	Advanced technologies
	F083	Advanced machinery
	F084	Innovations
	F085	Commitment to continuous improvement
	F086	Level of automation in project
	F087	Early and continuous involvement in the project development
	F088	Adoption of innovative management approaches
External Related Factors	Country-Related Factors	F089	Effective government policies and regulations
		F090	Economic, social (public acceptance towards the project) and environmental
		F091	Political and legal environment
		F092	Physical, logical and cultural environment
		F093	Technological environment
		F094	Nature ecological environment (weather conditions)
		F095	Bureaucratic interference
		F096	Corruption
		F097	Public opinion
	Construction Industry-Related Factors	F098	Construction permits, regulations, laws, standards and codes
		F099	Industry-related issues (availability of resources)
		F100	Product and service certification

, were identified as a result of this brainstorming exercise.

4.3. Questionnaire

Each respondent was required to provide numerical scoring for each factor expressing their opinions based on their experience in the Egyptian construction industry. The survey was created with the importance of each factor on project success in mind. Scores were divided into five categories: scores of 1 (extremely low impact), 2 (low impact), 3 (moderate impact), 4 (high impact) and 5 (extremely high impact).

4.4. Data Collection

4.4.1. Determination of Required Sample Size

To compute the specified sample size for an infinite population, we used the equation of Bartlett et al. [54] (1):

$$N=K^2*P\left(1-P\right)/E^2$$

(1)

where N is the required sample size for an infinite population, K is equal to 1.645 when the confidence level is 90%, P is the population proportion—P is the degree of variation in the population’s weather (the critical value of P is 0.5)—and E is an appropriate margin of error, at 10% for a confidence level of 90%.

By substituting these parameters into Equation (1), the sample size for the infinite population in the specified study was 68, which was the minimum value.

4.4.2. Responses to the Questionnaire

The data were gathered from a number of professionals and experts in Egypt’s construction industry. Most were practicing contractors, clients, consultants, project managers and project management experts. The stratified system sampling technique was used for information collection.

A total of 150 questionnaires were distributed to Egyptian construction industry professionals and experts. In total, 90 questionnaires, representing 60% of all questionnaires administered, were returned. The return rate is shown in

Table 4. Details of questionnaires administered and the rate of return.

Construction Project Professionals and Experts	No. of Questionnaires Distributed	No. of Questionnaires Returned	% Rate of Return
Contractors	100	66	66%
Clients	12	7	50%
Consultants	12	6	41.6%
Project Managers	12	5	33.3%
Project Management Experts	14	6	64.3%
Total	150	90	60%

.

4.4.3. Classification of the Surveyed Experts Supported by Their Job Title Category

It should be mentioned that the respondents’ job titles were classified into five categories within the Egyptian construction industry. The primary category from the contractor’s point of view represented 73.3%. The second category from the client’s point of view represented 7.7%, the third category from the consultant’s point of view represented 6.7%, the fourth category from the project manager’s point of view represented 5.6% and the fifth category from the project management expert’s point of view represented 6.7%, as shown in Figure 4.

4.4.4. Classification of the Surveyed Experts Supported by Their Experience

A survey of construction experts in Egypt’s construction industry was conducted to identify the most important (critical) project success factors. The respondents to the questionnaire were classified in relation to their experience, as shown in

Table 5. Classification of the surveyed experts based on their experience.

Years of Practicing in the Construction Industry	Contractors	Clients	Consultants	Project Managers	Project Management Experts	Total	%
(Less than 10 years)	5	1	1	1	1	20	10%
(Greater than or equal to 10 years and less than 20 years)	25	2	1	1	1	26	33.3%
(Greater than or equal to 20 years)	36	4	4	3	4	44	56.7%
Total	66	7	6	5	6	90	100%

. A more in-depth inspection of Table 5 clearly shows that about 56.7% of the respondents had an experience of greater than or equal to 20 years, around 33.3% had an experience of greater than or equal to 10 years and less than 20 years and, finally, 10% of respondents had an experience of less than 10 years.

4.5. Data Analysis (Ranking of Project Success Factors Supported by Their Importance Index)

Respondents to the questionnaire provided numerical scores expressing their opinions based on their experience working in Egypt’s construction industry. Every factor was given a score by the respondents. This type of analysis entails a number of important steps, which can be summarized as follows:

First, the full score was calculated. Second, we calculated importance indexes for the previously identified 100 factors:

$$\mathbf{Total} \mathbf{score}=\sum \mathbf{score} \mathbf{of} \mathbf{each} \mathbf{factor}={{\displaystyle \sum }}_{i=1}^n\left(S\right)$$

(2)

$$\mathbf{Importance} \mathbf{Index} \left(\mathbf{II}\right)={{\displaystyle \sum }}_{i=1}^n\left(S\right)\mathbf{/}\mathbf{(}\mathrm{N}\mathbf{*}\mathbf{5}\mathbf{)} \mathbf{*} \mathbf{100}$$

(3)

where N is the total number of people who responded to each factor (N = 90) and the measurement’s upper scale is represented by the number 5. The relative weights of all categories and subcategories are shown in Figure 5 and Figure 6.

4.6. Most Important Factors

Based on the analysis and review of the surveyed experts’ opinions from the construction industry, factors with an average score above 4 (high impact on project success with an importance index greater than 80%) represented the most significant project success factors as supported by a survey of construction consultants in Egypt using a questionnaire that aimed to determine the most important of all listed factors.

Table 6. The 40 most important factors affecting project success.

ID.	Success Factors	Categories	Subcategories	Total Score	Average Score	Importance Index	Rank
F024	Planned profitability achievement	Internal Related Factors	Project Management-Related Factors	424	4.71	94.2%	1
F025	Cash flow (in, out and net)—minimizing the cash deficit	Internal Related Factors	Project Management-Related Factors	417	4.63	92.7%	2
F016	Availability of project documents (drawings, specifications, contract and bill of quantities)	Internal Related Factors	Project-Related Factors	414	4.60	92.0%	3
F052	Sufficient/effective resources allocation (labors, materials, equipment and subcontractors)	Internal Related Factors	Resource/Procurement-Related Factors (Labor, Materials, Equipment and Subcontractors)	405	4.50	90.0%	4
F026	Achievement of the target work volume	Internal Related Factors	Project Management-Related Factors	404	4.49	89.8%	5
F027	Project organization structure	Internal Related Factors	Project Management-Related Factors	400	4.44	88.9%	6
F028	Achieving productivity	Internal related factors	Project Management-Related Factors	398	4.42	88.4%	7
F029	Construction methods and constructability	Internal Related Factors	Project Management-Related Factors	396	4.40	88.0%	8
F012	Company economic and financial situation	Internal Related Factors	Company-Related Factors	394	4.38	87.6%	9
F030	Effective project time, cost, risk, quality resources, health and safety planning, monitoring and control	Internal Related Factors	Project Management-Related Factors	393	4.37	87.3%	10
F090	Economic, social (public acceptance towards the project) and environmental	External Related Factors	Country-Related Factors	392	4.36	87.1%	11
F089	Effective government policies and regulations	External Related Factors	Country-Related Factors	391	4.34	86.9%	12
F013	Top management commitment and support	Internal Related Factors	Company-Related Factors	390	4.33	86.7%	13
F014	Project type (new, existing, maintenance; public–private)	Internal Related Factors	Project-Related Factors	388	4.31	86.2%	14
F055	Sufficient/effective allocation of human resources	Internal Related Factors	Human Capital-Related Factors	387	4.30	86.0%	15
F064	Effective working relationships, coordination, communication, mutual trust, strong commitment among project stakeholders	Internal Related Factors	Stakeholder-Related Factors (Client, Consultant, Project Manager and End-Users)	386	4.29	85.8%	16
F031	Effective troubleshooting and feedback	Internal Related Factors	Project Management-Related Factors	385	4.28	85.6%	17
F056	Technical and professional capability	Internal Related Factors	Human Capital-Related Factors	384	4.27	85.3%	18
F032	Effective contract management	Internal Related Factors	Project Management-Related Factors	383	4.26	85.1%	19
F062	Adequate financial support	Internal Related Factors	Support (Financial, HR, Security and Legal and Administration)	382	4.24	84.9%	20
F057	Project manager’s commitment, involvement, ability, competency and experience	Internal Related Factors	Human Capital-Related Factors	381	4.23	84.7%	21
F098	Construction permits, regulations, laws, standards and codes	External Related Factors	Construction Industry-Related Factors	380	4.22	84.4%	22
F033	Effective management of project changes and variations	Internal Related Factors	Project Management-Related Factors	379	4.21	84.2%	23
F073	Client’s management capability, confidence in the construction team, the experience of the construction project and responsiveness to the needs of the other stakeholders	Internal Related Factors	Stakeholder-Related Factors (Client, Consultant, Project Manager and End-Users)	378	4.20	84.0%	24
F099	Industry-related issues (availability of resources)	External Related Factors	Construction Industry-Related Factors	377	4.19	83.8%	25
F075	Client’s active participation and commitment	Internal Related Factors	Stakeholder-Related Factors (Client, Consultant, Project Manager and End-Users)	376	4.18	83.6%	26
F034	Effective collaboration, communication and information sharing	Internal Related Factors	Project Management-Related Factors	375	4.17	83.3%	27
F051	Transparency in the procurement process and competitive procurement	Internal Related Factors	Resource/Procurement-Related Factors (Labor, Materials, Equipment and Subcontractors)	374	4.16	83.1%	28
F058	Project team members’ competency and experience	Internal Related Factors	Human Capital-Related Factors	373	4.14	82.9%	29
F076	Project manager’s competence	Internal Related Factors	Stakeholder-Related Factors (Client, Consultant, Project Manager and End-Users)	372	4.13	82.7%	30
F077	Designer’s competence	Internal Related Factors	Stakeholder-Related Factors (Client, Consultant, Project Manager and End-Users)	371	4.12	82.4%	31
F035	Effective project performance management system	Internal Related Factors	Project Management-Related Factors	370	4.11	82.2%	32
F078	Consultant’s competence	Internal Related Factors	Stakeholder-Related Factors (Client, Consultant, Project Manager and End-Users)	369	4.10	82.0%	33
F015	Project value	Internal Related Factors	Project-Related Factors	368	4.09	81.8%	34
F039	Obstacles and initiatives	Internal related factors	Project Management-Related Factors	367	4.08	81.6%	35
F080	Learning and use of past experience (learned from previous projects)	Internal Related Factors	Innovation, Learning and Growth-Related Factors	366	4.07	81.3%	36
F042	Adequate budget availability	Internal Related Factors	Project Management-Related Factors	365	4.06	81.1%	37
F063	Adequate HR, security, legal and administration support	Internal Related Factors	Support (Financial, HR, Security and Legal and Administration)	364	4.04	80.9%	38
F081	Adequate training	Internal related factors	Innovation, Learning and Growth-Related Factors	362	4.02	80.4%	39
F059	Leadership, motivating, organizing, coordinating skills	Internal Related Factors	Human Capital-Related Factors	361	4.01	80.2%	40

illustrates the ranking of the 40 factors that affect project success. They have an average score above 4 (high impact on project success with an importance index greater than 80%). The most important 40 factors and their importance indices are as follows: achievement of planned profitability, 94.2%; income (in, out and net)—reducing the cash deficit, 92.7%; availability of project documents (drawings, specifications, contracts and bill of quantities), 92.0%; sufficient/effective resources allocation (labor, materials, equipment and subcontractors), 90.0%; achievement of the target work volume, 89.8%; project organization structure, 88.9%; achieving productivity, 88.4%; construction methods and constructability, 88.0%; company economic and financial situation, 87.6%; effective project time, cost, risk, quality resources, health and safety planning, monitoring and control, 87.3%; economic, social (public acceptance towards the project) and environmental, 87.1%; effective government policies and regulations, 86.9%; top management commitment and support, 86.7%; project type (new, existing, maintenance; public–private), 86.2%; sufficient/effective allocation of human resources, 86.0%; effective working relationships, coordination, communication, mutual trust and strong commitment among project stakeholders, 85.8%; effective troubleshooting and feedback, 85.6%; technical and professional capability, 85.3%; effective contract management, 85.1%; adequate financial support, 84.9%; project manager’s commitment, involvement, ability, competency and knowledge, 84.7%; construction permits, regulations, laws, standards and codes, 84.4%; effective management of project changes and variations, 84.2%; client’s management capability, confidence in the construction team, the experience of the development project and responsiveness to the desires of the opposite stakeholders, 84.0%; industry-related issues (availability of resources), 83.8%; client’s active participation and commitment, 83.6%; effective collaboration, communication and knowledge sharing, 83.3%; transparency within the procurement process and competitive procurement, 83.1%; project team members’ competency and skills, 82.9%; project manager’s competence, 82.7%; designer’s competence, 82.4%; effective project performance management system, 82.2%; consultant’s competence, 82.0%; project value, 81.8%; obstacles and initiatives, 81.6%; learning and use of past experience (learned from previous projects) 81.3%, adequate budget availability 81.1%, adequate HR, security, legal and administration support, 80.9%; adequate training, 80.4%; and leadership, motivating, organizing and coordinating skills, 80.2%. These CSFs were identified by taking into consideration the three pillars of sustainability: (1) economic, represented by a company’s economic and financial situation, project value, planned profitability achievement, cash flow (in, out and net; minimizing the cash deficit), achievement of the target work volume, effective project time, cost, risk, quality resources, health and safety planning, monitoring and control and adequate budget availability; (2) social, represented by all project stakeholders, i.e., client’s management capabilities, consultant’s competence, project manager’s competence, construction industry and country regulations; and (3) environmental (minimizing the impact on the environment). Figure 7 shows the hierarchy of the project success categories, subcategories and the 40 most important factors affecting project success.

Table 7. Factors affecting project success before and after questionnaire results and ranking based on their categories.

No.	Category	All Factors before Questionnaire Results and Ranking		Factors after Questionnaire Results and Ranking
		Sum	Weight	Sum	Weight
1	Internal Related Factors	88	88%	36	90%
2	External Related Factors	12	12%	4	10%
Total		100	100%	40	100%

shows a summary list of the categories before and after the questionnaire results and ranking. It clearly illustrates that, instead of 88 factors, 36 factors only were considered within the internal related factors category, and for the category of factors associated with the external environment, the entire number of factors was decreased from 12 to 4 factors only. Figure 8 also reveals a comparison between the total number of factors in each category before and after the questionnaire results and ranking. Additionally, the load of every category is shown because the weights of internal related factors and factors associated with external were 90% and 10%, respectively, as shown in Figure 9. Thus, the main category (internal related factors) still has the maximum impact on the success of construction projects.

Table 8. Factors affecting project success before and after questionnaire results and ranking based on their subcategories.

No.	Subcategory	All Factors before Questionnaire Results and Ranking		Factors after Questionnaire Results and Ranking
		Sum	Weight	Sum	Weight
1	Company-Related Factors	13	13%	2	5%
2	Project-Related Factors	10	10%	3	7.5%
3	Project Management-Related Factors	27	27%	14	35%
4	Resource/Procurement-Related Factors (Labors, Materials, Equipment and Subcontractors)	4	4%	2	5%
5	Human Capital-Related Factors	7	7%	5	12.5%
6	Support (Financial, HR, Security and Legal and Administration)	2	2%	2	5%
7	Stakeholder-Related Factors (Client, Consultant, Project Manager and End-Users)	16	16%	6	15%
8	Innovation, Learning and Growth-Related Factors	9	9%	2	5%
9	Country-Related Factors	9	9%	2	5%
10	Construction Industry-Related Factors	3	3%	2	5%
Total		100	100%	40	100%

shows a summary list of subcategories before and after the questionnaire results and ranking. It clearly illustrates that only 2 factors instead of 13 were considered within the company-related factors category; 3 factors rather than 10 were considered within project-related factors; 14 factors rather than 27 were considered within project management-related factors; 2 factors rather than 4 were considered within resource-related factors; 5 factors rather than 7 were considered within human capital-related factors; 2 factors remained within support-related factors; 6 factors rather than 16 were considered within stakeholder-related factors; 2 factors rather than 9 were considered within innovation, learning and growth-related factors; and 2 factors rather than 9 were considered within country-related factors. For the category of factors associated with the housing industry, it was shown that the entire number of factors decreased from 3 to 2 factors only. Figure 10 also reveals a comparison between the total number of factors in each subcategory before and after the questionnaire results and ranking. Additionally, the load of every category is illustrated in Figure 11, showing that project management-related factors have the highest impact on project success (representing 35%), followed by stakeholder-related factors (client, consultant, project manager and end-users) (representing 15%), followed by human capital-related factors (representing 12.5%), followed by project-related factors (representing 7.5%). These were followed by company-related factors; resource/procurement-related factors (labor, materials, equipment and subcontractors); support (financial, HR, security, legal and administration); innovation, learning and growth-related factors; country-related factors; and construction industry-related factors (representing 5%). Thus, the subcategory of project management-related factors still has the maximum impact on the success of construction projects.

Compared with previous studies, the project’s success factors were identified in an integrated manner between all factors (internal and external) and taking into consideration the three pillars of sustainability (economic, social and environmental) where suitable for the Egyptian construction industry.

5. Validation of Results

The study’s results were validated by the findings of specific group meetings through 10 separate individual sessions over 2 weeks. Basically, the perceptions of the specific group were in line with the study’s results. The group agreed that achieving planned profitability and minimizing the cash deficit are the most important critical success factors affecting construction projects. Furthermore, it is necessary for the project’s purpose, scale, scope and documents to be well defined to identify clients’ predetermined needs and requirements. Additional factors were mentioned by the specific group: the client’s financial capabilities and the client’s satisfaction.

6. Conclusions

This study aimed to identify and prioritize the critical success factors (CSFs) that influence the performance of Egyptian construction projects in an integrated and sustainable manner. Critical success factors were identified and grouped into two major categories—(1) internal related factors and (2) external related factors—and 10 subcategories—(1) company-related factors; (2) project-related factors; (3) project management related factors; (4) resource/procurement-related factors (labors, materials, equipment and subcontractors); (5) human capital-related factors; (6) support-related factors (financial, human resources, security and legal and administration); (7) stakeholder-related factors (clients, consultants, project managers and end-users); (8) innovation, learning and growth-related factors; (9) country-related factors; and (10) industry-related factors in three distinct stages. In total, 140 factors were gathered from the literature review in the first stage. In the second stage, a brainstorming session was conducted in order to reduce the number of those factors and focus on the most important factors that influence project success; thus, 100 factors were identified, filtered and developed. In the third stage, a questionnaire was created based on the significant factors identified. As a result, the 40 most important factors influencing the success of the performance of construction projects have been identified, which are integrated between all factors (internal and external) and take into account the three pillars of sustainability (economic, social and environmental) as a decision-making tool to evaluate and improve project performance. According to the number of factors for each subcategory, the results show that a project’s success in the Egyptian construction industry depends mainly on project management-related factors, then stakeholder-related factors, then human capital-related factors, then project-related factors and finally the other remaining related factors (company; resources; support; innovation; learning; and growth, country and industry-related factors).

Based on the results of this study, the findings were considered in an integrated manner, taking into account the experience of all stakeholders in the Egyptian construction industry and their participation in the success of the project. In total, 73.3% of respondents belonged to the contractor group, which aims in future work to try to overcome these obstacles. This study did not consider the relative weights between categories, subcategories and factors. This can be investigated in future studies.