The Nexus between Team Culture, Innovative Work Behaviour and Tacit Knowledge Sharing: Theory and Evidence
Abstract
:1. Introduction
2. Theoretical Framework and Hypotheses
2.1. Team Culture
2.2. Tacit Knowledge Socialization
2.3. Tacit Knowledge Externalization
2.4. Innovative Work Behavior
2.5. Team Culture and Tacit Knowledge Sharing
2.6. Team Culture and Innovative Work Behavior
2.7. Tacit Knowledge Sharing and Innovative Work Behavior
2.8. The Mediating Role of Tacit Knowledge Sharing
2.9. Alternative Model
3. Methodology
3.1. Sample
3.2. Measurement
3.3. Data Analysis
4. Results
4.1. Measurement Model Assessment
4.2. Structural Model and Hypothesis Testing
4.3. Assessment of Alternative Model
5. Discussion
5.1. Theoretical Implications
5.2. Practical Implications
5.3. Limitation and Research Direction
Author Contributions
Funding
Conflicts of Interest
Appendix A
Variables and Measurement Items | References |
---|---|
Team culture | |
TC1. I support knowledge and technical information sharing | (Molose and Ezeuduji, 2015; Hu, Horng, and Christine Sun, 2009) |
TC2. Members of my team support knowledge and technical information sharing | |
TC3. I support knowledge and technical information sharing | |
TC4. In my organization, there is always someone to address work problems | |
TC5. This hotel coordinates teamwork through formal rules and procedures | |
TC6. This hotel coordinates teamwork through pre-designed work plans and processes | |
TC7. This hotel coordinates teamwork through leaders or their assistants | |
TC8. This hotel assigns coordinators to coordinate teamwork | |
TC9. This hotel coordinates work by directly communicating with knowledgeable team members | |
TC10. This hotel’s members hold regular meetings to coordinate teamwork | |
TC11. This hotel’s members meet freely to discuss the coordination of teamwork | |
TC12. During our spare time, team members of this hotel socialize and hold various social activities | |
TC13. Each member of this team contributes equally to our hotel’s service innovation | |
TC14. The members of the team I am responsible possesses a fine spirit | |
TC15. Members of this team have a strong sense of participation | |
TC16. My direct supervisor supports knowledge and technical information sharing | |
Knowledge socialization | (He, Cho, Qi, Xu, and Lu, 2013; Huang and Wang, 2002) |
KS1. In team discussion, I actively share my experience with others | |
KS2. In my work team, my teammates and I share life or work experience with each other | |
KS3. During group discussions, I try to find out others’ opinions, thoughts and other information. | |
KS4. During discussion, I bring out some concepts, thoughts or ideas | |
KS5. I often encourage others to express their thoughts. | |
KS6. Before team discussion, I collect necessary information and show it to my teammates | |
KS7. I teach others through demonstrating the craftsmanship and expertise | |
KS8. I share with others my philosophy, values, beliefs, and viewpoints based on my own distinctive, ineffable background of experiences | |
Knowledge externalization | |
KE1. When others cannot understand me, I am usually able to give him/her examples to help explaining | |
KE2. Using metaphors and storytelling, I share my intuition or rules of thumb in a concrete manner and share it with other colleagues | |
KE3. I can describe professional or technical terms with conversational language to help communication in a team. | |
KE4. I tend to use an analogy when expressing abstract concepts. | |
KE5. When I try to express abstract concepts, I tend to explain with examples | |
KE6. I will help others to clearly expressing what he/she has in mind by encouraging them to continue what they are saying. | |
KE7. When others cannot express themselves clearly, I usually help them clarify their points. | |
Innovative work behavior | (De Jong and Den Hartog, 2010) |
IWB1. I pay attention to issues that are not part of his daily work | |
IWB2. I wonder how things can be improved | |
IWB3. I search out new working methods, techniques or instruments | |
IWB4. I generate original solutions for problems | |
IWB5. I find new approaches to execute tasks | |
IWB6. I make important organizational members enthusiastic for innovative ideas | |
IWB7. I attempt to convince people to support an innovative idea | |
IWB8. I systematically introduce innovative ideas into work practices | |
IWB9. I contribute to the implementation of new ideas | |
IWB10. I put effort into developing new things |
Appendix B
Factors/Items | M | SD | Skewness | Kurtosis | |
---|---|---|---|---|---|
Team culture (α= 0.94) | |||||
TC10 | This hotel’s members hold regular meetings to coordinate teamwork | 6.03 | 1.34 | −1.53 | 1.95 |
TC11 | This hotel’s members meet freely to discuss the coordination of teamwork | 5.86 | 1.45 | −1.38 | 1.52 |
TC13 | Each member of this team contributes equally to our hotel’s service innovation | 5.74 | 1.45 | −1.30 | 1.26 |
TC14 | The members of the team I am responsible possesses a fine spirit | 6.02 | 1.31 | −1.70 | 3.08 |
TC15 | Members of this team have a strong sense of participation | 5.87 | 1.38 | −1.52 | 2.45 |
TC3 | My unit supervisor supports knowledge and technical information sharing | 6.37 | 1.07 | −2.24 | 6.11 |
TC5 | This hotel coordinates teamwork through formal rules and procedures | 6.11 | 1.26 | −1.66 | 2.90 |
TC6 | This hotel coordinates teamwork through pre-designed work plans and processes | 6.08 | 1.26 | −1.61 | 2.60 |
TC7 | This hotel coordinates teamwork through leaders or their assistants | 6.24 | 1.22 | −2.00 | 4.02 |
TC8 | This hotel assigns coordinators to coordinate teamwork | 6.19 | 1.28 | −2.04 | 4.26 |
TC9 | This hotel coordinates work by directly communicating with knowledgeable team members | 6.26 | 1.26 | −2.08 | 4.46 |
Knowledge socialization (α= 0.86) | |||||
KS1 | When others cannot understand me, I am usually able to give him/her examples to help explaining | 6.48 | 0.96 | −2.66 | 8.78 |
KS2 | Using metaphors and storytelling, I share my intuition or rules of thumb in a concrete manner and share it with other colleagues | 6.41 | 0.94 | −2.00 | 5.39 |
KS4 | During discussion, I bring out some concepts, thoughts or ideas | 6.15 | 1.11 | −1.61 | 3.24 |
KS5 | I often encourage others to express their thoughts. | 6.40 | 1.14 | −2.67 | 8.41 |
KS7 | I teach others through demonstrating the craftsmanship and expertise | 6.61 | 0.92 | −3.38 | 14.00 |
Knowledge externalization (α= 0.81) | |||||
KE3 | I can describe professional or technical terms with conversational language to help communication in a team | 6.04 | 1.18 | −1.34 | 1.98 |
KE6 | I will help others to clearly expressing what he/she has in mind by encouraging them to continue what they are saying. | 6.20 | 1.10 | −1.71 | 3.29 |
KE7 | When others cannot express themselves clearly, I usually help them clarify their points. | 6.38 | 0.92 | −1.97 | 5.61 |
Innovative work behavior (α= 0.87) | |||||
IWB10 | I put effort into developing new things | 6.47 | 0.92 | −2.40 | 7.59 |
IWB2 | I wonder how things can be improved | 6.24 | 1.04 | −1.18 | 5.09 |
IWB4 | I generate original solutions for problems | 6.26 | 1.01 | −2.12 | 6.75 |
IWB5 | I find new approaches to execute tasks | 6.20 | 0.99 | −1.36 | 1.74 |
IWB9 | I contribute to the implementation of new ideas | 6.27 | 1.00 | −2.12 | 6.88 |
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Construct | Items | Loadings | AVE | CR | CA |
---|---|---|---|---|---|
Team culture | I support knowledge and technical information sharing | 0.784 | 0.641 | 0.901 | 0.844 |
This hotel coordinates teamwork through formal rules and procedures | 0.768 | ||||
This hotel coordinates teamwork through pre-designed work plans and processes | 0.825 | ||||
This hotel coordinates teamwork through leaders or their assistants | 0.847 | ||||
This hotel assigns coordinators to coordinate teamwork | 0.832 | ||||
This hotel coordinates work by directly communicating with knowledgeable team members | 0.781 | ||||
This hotel’s members hold regular meetings to coordinate teamwork | 0.777 | ||||
This hotel’s members meet freely to discuss the coordination of teamwork | 0.762 | ||||
Each member of this team contributes equally to our hotel’s service innovation | 0.800 | ||||
The members of the team I am responsible possesses a fine spirit | 0.834 | ||||
Members of this team have a strong sense of participation | 0.789 | ||||
Tacit knowledge socialization | In team discussion, I actively share my experience with others | 0.831 | 0.639 | 0.898 | 0.859 |
In my work team, my teammates and I share life or work experience with each other | 0.807 | ||||
During discussion, I bring up some concepts, thoughts or ideas | 0.738 | ||||
I often encourage others to express their thoughts. | 0.821 | ||||
I teach others through demonstrating the craftsmanship and expertise | 0.798 | ||||
Tacit knowledge externalization | I can describe professional or technical terms with conversational language to help communication in a team. | 0.793 | 0.733 | 0.892 | 0.817 |
I will help others to clearly expressing what he/she has in mind by encouraging them to continue what they are saying. | 0.880 | ||||
When others cannot express themselves clearly, I usually help them clarify their points. | 0.892 | ||||
Innovative work behavior | I wonder how things can be improved | 0.779 | 0.656 | 0.905 | 0.868 |
I generate original solutions for problems | 0.818 | ||||
I find new approaches to execute tasks | 0.744 | ||||
I contribute to the implementation of new ideas | 0.847 | ||||
I put effort into developing new things | 0.855 |
Mean | SD | IWB | TKE | TKS | TC | |
---|---|---|---|---|---|---|
IWB | 6.316 | 0.806 | 0.810 | |||
TKE | 6.211 | 0.815 | 0.766 | 0.856 | ||
TKS | 6.365 | 0.912 | 0.797 | 0.737 | 0.800 | |
TC | 6.075 | 1.042 | 0.557 | 0.522 | 0.627 | 0.800 |
R2 without Common Factor | R2 with Common Factor | Q2 | Inner VIF Values | |||||
---|---|---|---|---|---|---|---|---|
TKS | 0.393 | 0.394 | 0.230 | IWB | KE | KS | TC | |
TKE | 0.273 | 0.274 | 0.188 | IWB | 2.8 | 2.6 | 3.3 | |
IWB | 0.707 | 0.708 | 0.424 | TKE | 2.2 | 2.5 | 2.7 | |
TKS | 2.7 | 3.1 | 1.5 | 3.0 | ||||
TC | 1.7 | 1.6 |
Hypotheses | Paths | Path Coefficients | t-Values | CI-BC |
---|---|---|---|---|
H1 | TC→IWB | 0.561 | 7.089 *** | [0.387, 0.698] |
H2a | TC→TKS | 0.627 | 8.426 *** | [0.470, 0.756] |
H2b | TC→TKE | 0.523 | 6.380 *** | [0.349, 0.668] |
H3a | TKS→IWB | 0.478 | 6.177 *** | [0.338, 0.631] |
H3b | TKE→IWB | 0.385 | 5.129 *** | [0.225, 0.512] |
Hypotheses | Specific Indirect Effect | Path Coefficients | t-Values | CI-BC | VAF |
---|---|---|---|---|---|
H4a | H6:TC→TKS→IWB | 0.299 | 4.744 *** | [0.186, 0.446] | 0.842 |
H4b | H7:TC→TKE→IWB | 0.201 | 4.247 *** | [0.111, 0.298] | 0.939 |
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Işık, C.; Aydın, E.; Dogru, T.; Rehman, A.; Alvarado, R.; Ahmad, M.; Irfan, M. The Nexus between Team Culture, Innovative Work Behaviour and Tacit Knowledge Sharing: Theory and Evidence. Sustainability 2021, 13, 4333. https://doi.org/10.3390/su13084333
Işık C, Aydın E, Dogru T, Rehman A, Alvarado R, Ahmad M, Irfan M. The Nexus between Team Culture, Innovative Work Behaviour and Tacit Knowledge Sharing: Theory and Evidence. Sustainability. 2021; 13(8):4333. https://doi.org/10.3390/su13084333
Chicago/Turabian StyleIşık, Cem, Ekrem Aydın, Tarik Dogru, Abdul Rehman, Rafael Alvarado, Munir Ahmad, and Muhammad Irfan. 2021. "The Nexus between Team Culture, Innovative Work Behaviour and Tacit Knowledge Sharing: Theory and Evidence" Sustainability 13, no. 8: 4333. https://doi.org/10.3390/su13084333