Post-Pandemic Retail Design: Human Relationships with Nature and Customer Loyalty—A Case of the Grand Bazaar Tehran

Round 1

Reviewer 1 Report

Comments and Suggestions for Authors

1. The introduction does not have a clear aim

2. It is not clear whether the survey results are 120 answers in total, in three moments of time (2019,2021,2023)? There is also a Delphi method mentioned with 15 participants, unclear who. There is also a statement that “respondents were either visiting the Bazaar, shopping from the Bazaar, working in the Bazaar, or, living in the nearby areas and passing the Bazaar on daily basis”. That means that the target group is not well defined and the number of answers is insufficient.

3. Is sustainable design same as sustainable architecture? (as in table 2). Sustainability or sustainable development is a broad concept. I would reduce the analysis and citations (now 121) to focus strictly on sustainable local planning or sustainable desing (rather than sustainable development in general) as well as retail / customer loyalty during the pandemic

4. If the paper aims at showing whether customer loyalty helped retailers to retain customers during the COVID-19 pandemic, the authors should better describe what happened with retail worldwide in 2020-2021, with online shopping widely available, but perhaps trade on local markets too rooted in traditions to be simply substituted by online trade. Please refer to: Dyba, W., Di Maria, E., 2023. Assessment and support of the digitalisation of businesses in Europe during and after the COVID-19 pandemic. Regional Science Policy & Practice, 2023;1–16, DOI 10.1111/rsp3.12717.

5. Finally, there are more important factors of customers loyalty than just design, including broad offer or a character of selling person. It could be added in the comment at the end.

Author Response

Please see the attachment

Author Response File: Author Response.pdf

Reviewer 2 Report

Comments and Suggestions for Authors

Comment 1: How the effects of human relationship with nature in the response to pandemic.  

Comment 2: The authors should clarify why the effects are significant.

Comment 3: The data source in section 3 is missing. The data analysis is poor. The authors should provide accurate evidence to demonstrate the data confidence level.

Comment 4: The picture provides no information. The authors can delete them.

Comment 5: Figure 8 is difficult to read, What's the insight? 

Comments on the Quality of English Language

Comment 1: How the effects of human relationship with nature in the response to pandemic.  

Comment 2: The authors should clarify why the effects are significant.

Comment 3: The data source in section 3 is missing. The data analysis is poor. The authors should provide accurate evidence to demonstrate the data confidence level.

Comment 4: The picture provides no information. The authors can delete them.

Comment 5: Figure 8 is difficult to read, What's the insight? 

Author Response

Please see the attachment

Author Response File: Author Response.pdf

Round 2

Reviewer 2 Report

Comments and Suggestions for Authors

Dear Editors， 

The authors have addressed my all concerns. 

 Thanks.

 

Comments on the Quality of English Language

Dear Editors， 

The authors have addressed my all concerns. 

 Thanks.