Cai, L.;                     Liu, Y.;                     Lai, P.-L.;                     Zhu, X.;                     Yuen, K.F.;                     Wang, X.    
        Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model. Systems 2024, 12, 466.
    https://doi.org/10.3390/systems12110466
    AMA Style
    
                                Cai L,                                 Liu Y,                                 Lai P-L,                                 Zhu X,                                 Yuen KF,                                 Wang X.        
                Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model. Systems. 2024; 12(11):466.
        https://doi.org/10.3390/systems12110466
    
    Chicago/Turabian Style
    
                                Cai, Lanhui,                                 Yanfeng Liu,                                 Po-Lin Lai,                                 Xiaonan Zhu,                                 Kum Fai Yuen,                                 and Xueqin Wang.        
                2024. "Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model" Systems 12, no. 11: 466.
        https://doi.org/10.3390/systems12110466
    
    APA Style
    
                                Cai, L.,                                 Liu, Y.,                                 Lai, P.-L.,                                 Zhu, X.,                                 Yuen, K. F.,                                 & Wang, X.        
        
        (2024). Assessing Logistics Service Quality in Omni-Channel Retailing Through Integrated SERVQUAL and Kano Model. Systems, 12(11), 466.
        https://doi.org/10.3390/systems12110466