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Volume 12
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10.3390/electronics12030641
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Article

E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union

by
Nicoleta Mihaela Doran
1,*,
Silvia Puiu
2,
Roxana Maria Bădîrcea
1,
Marilen Gabriel Pirtea
3,
Marius Dalian Doran
4,
George Ciobanu
5 and
Lavinia Daniela Mihit
4
1
Department of Finance, Banking and Economic Analysis, Faculty of Economics and Business Administration, University of Craiova, 13 A. I. Cuza, 200585 Craiova, Romania
2
Department of Management, Marketing and Business Administration, Faculty of Economics and Business Administration, University of Craiova, 200585 Craiova, Romania
3
Finance Department, West University of Timisoara, 300223 Timisoara, Romania
4
Doctoral School of Economics and Business Administration, West University of Timisoara, 300223 Timisoara, Romania
5
Faculty of Economics and Business Administration, University of Craiova, 200585 Craiova, Romania
*
Author to whom correspondence should be addressed.
Electronics 2023, 12(3), 641; https://doi.org/10.3390/electronics12030641
Submission received: 6 January 2023 / Revised: 22 January 2023 / Accepted: 24 January 2023 / Published: 27 January 2023
(This article belongs to the Special Issue The Role of Digital Technologies in Sustainability Accounting and Reporting)
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Abstract

The phenomenon of digitisation of the public sector is an irreversible process that affects both the way public institutions are organised and the communication relationships between people and institutions. The COVID-19 pandemic represented a challenge and a strong impetus in accelerating the digitisation process of public administration at the global level such that it is currently difficult to make a clear distinction between governance and e-governance. The purpose of this research is to investigate the impact of the intensification of the digitisation process of public services in increasing the efficiency of governments at the level of the member states of the European Union, based on a cluster analysis. A robust least squares regression method was used to estimate the effects of the three dimensions of the e-government development index (EGDI) on government effectiveness. The results of the analysis highlighted the fact that the skills of the population in using online services determine the increase in a double percentage of government efficiency in intensively digitised states compared to states where the digitisation of public services is less developed. The development of the telecommunications infrastructure also has a significant positive impact on the efficiency of the government. However, online services offered by public authorities have proven to negatively influence government efficiency in both clusters.
Keywords: composite index; cluster analysis; public administration; e-government composite index; cluster analysis; public administration; e-government

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MDPI and ACS Style

Doran, N.M.; Puiu, S.; Bădîrcea, R.M.; Pirtea, M.G.; Doran, M.D.; Ciobanu, G.; Mihit, L.D. E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union. Electronics 2023, 12, 641. https://doi.org/10.3390/electronics12030641

AMA Style

Doran NM, Puiu S, Bădîrcea RM, Pirtea MG, Doran MD, Ciobanu G, Mihit LD. E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union. Electronics. 2023; 12(3):641. https://doi.org/10.3390/electronics12030641

Chicago/Turabian Style

Doran, Nicoleta Mihaela, Silvia Puiu, Roxana Maria Bădîrcea, Marilen Gabriel Pirtea, Marius Dalian Doran, George Ciobanu, and Lavinia Daniela Mihit. 2023. "E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union" Electronics 12, no. 3: 641. https://doi.org/10.3390/electronics12030641

APA Style

Doran, N. M., Puiu, S., Bădîrcea, R. M., Pirtea, M. G., Doran, M. D., Ciobanu, G., & Mihit, L. D. (2023). E-Government Development—A Key Factor in Government Administration Effectiveness in the European Union. Electronics, 12(3), 641. https://doi.org/10.3390/electronics12030641

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