Mediating Effects of Job Satisfaction and Organizational Commitment between Problems with Performance Appraisal and Organizational Citizenship Behavior
Abstract
:1. Introduction
2. Theories for Explaining the Concepts and Study Framework
2.1. Organizational Citizenship Behavior
2.2. Problems with Performance Appraisal
2.3. Job Satisfaction as a Mediator
2.4. Organizational Commitment as a Mediator
2.5. Research Objectives and Questions
3. Research Methodology
3.1. Population and Samples
3.2. Measurement, Validity, and Reliability
4. Data Analysis
5. Discussion
6. Conclusions
6.1. Theoretical Implications
6.2. Practical Implications
6.3. Limitations
Author Contributions
Funding
Conflicts of Interest
References
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Latent Factors/Questions | Standardized Factor Loading | AVE and Composite Reliability (α) |
---|---|---|
Problems with the appraisal process (Pro) = 29.468, df = 21, p-value = 0.103, /df = 0.103, GFI = 0.985, AGFI = 0.967, RMR = 0.034, RMSEA = 0.031 | ||
Pro | α = 0.916 AVE = 0.550 | |
Eva1 | 0.779 | |
Eva2 | 0.757 | |
Eva3 | 0.815 | |
Eva4 | 0.804 | |
Eva5 | 0.662 | |
Eva6 | 0.701 | |
Eva7 | 0.819 | |
Eva8 | 0.632 | |
Eva9 | 0.682 | |
Problems with the appraising person (Per) = 5.134, df = 4, p-value = 0.274, /df = 1.283, GFI = 0.995, AGFI = 0.982, RMR = 0.017, RMSEA = 0.026 | ||
Per | α = 0.885 AVE = 0.609 | |
Eva11 | 0.822 | |
Eva12 | 0.912 | |
Eva13 | 0.732 | |
Eva15 | 0.740 | |
Eva18 | 0.674 | |
Job satisfaction (JS) = 0.524, df = 1, p-value = 0.471, /df = 0.521, GFI = 0.999, AGFI = 0.995, RMR = 0.013, RMSEA = 0.000 | ||
JS | α = 0.879 AVE = 0.708 | |
JS1 | 0.819 | |
JS2 | 0.812 | |
JS3 | 0.892 | |
Organizational commitment (OC) = 4.616, df = 3, p-value = 0.202, /df = 1.539, GFI = 0.996, AGFI = 0.978, RMR = 0.015, RMSEA = 0.036 | ||
OC | α = 0.860 AVE = 0.555 | |
OC1 | 0.742 | |
OC2 | 0.882 | |
OC3 | 0.761 | |
OC4 | 0.642 | |
OC5 | 0.673 | |
Organizational citizenship behavior (OCB) = 8.847, df = 8, p-value = 0.355, /df = 1.106, GFI = 0.994, AGFI = 0.979, RMR = 0.018, RMSEA = 0.016 | ||
OCB | α = 0.862 AVE = 0.515 | |
OCB1 | 0.804 | |
OCB2 | 0.812 | |
OCB3 | 0.803 | |
OCB4 | 0.667 | |
OCB5 | 0.616 | |
OCB6 * | - | |
OCB7 | 0.566 |
Model | df | p | CFI | GFI | AGFI | TLI | PGFI | RMR | RMSEA | |
---|---|---|---|---|---|---|---|---|---|---|
1a | 167.308 | 140 | 0.058 | 0.994 | 0.964 | AGFI | 0.992 | 0.642 | 0.021 | 0.058 |
1b | 148.016 | 123 | 0.062 | 0.995 | 0.965 | AGFI | 0.993 | 0.625 | 0.052 | 0.022 |
1c | 119.849 | 98 | 0.066 | 0.993 | 0.967 | 0.948 | 0.995 | 0.619 | 0.041 | 0.023 |
1d | 73.934 | 60 | 0.107 | 0.996 | 0.967 | 0.958 | 0.994 | 0.642 | 0.058 | 0.021 |
Parameter | Estimate | SE | t | 95% CI | p | |||
---|---|---|---|---|---|---|---|---|
Lower | Upper | |||||||
JS | <--- | Per | −0.281 | 0.086 | −3.278 | −0.450 | −0.131 | <0.01 |
OC | <--- | Per | −0.322 | 0.079 | −4.075 | −0.477 | −0.179 | <0.01 |
JS | <--- | Pro | −0.185 | 0.089 | −2.088 | −0.353 | −0.033 | <0.05 |
OC | <--- | Pro | −0.174 | 0.081 | −2.149 | −0.323 | −0.027 | <0.05 |
OCB | <--- | JS | 0.196 | 0.062 | 3.157 | 0.054 | 0.353 | <0.05 |
OCB | <--- | CC | 0.727 | 0.089 | 8.153 | 0.542 | 0.944 | <0.01 |
OCB | <--- | Per | 0.066 | 0.063 | 1.043 | −0.035 | 0.168 | 0.304 |
OCB | <--- | Pro | 0.016 | 0.065 | 0.251 | −0.082 | 0.129 | 0.780 |
Variable | JS | OC | OCB | ||||||
---|---|---|---|---|---|---|---|---|---|
DE | IE | TE | DE | IE | TE | DE | IE | TE | |
Pro | −0.347 | - | −0.347 | −0.446 | - | −0.446 | 0.087 | −0.380 | −0.293 |
Per | −0.220 | - | −0.220 | −0.230 | - | −0.230 | 0.020 | −0.205 | −0.185 |
JS | - | - | - | - | - | - | 0.214 | - | 0.214 |
OC | - | - | - | - | - | - | 0.686 | - | 0.686 |
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Na-Nan, K.; Kanthong, S.; Joungtrakul, J.; Smith, I.D. Mediating Effects of Job Satisfaction and Organizational Commitment between Problems with Performance Appraisal and Organizational Citizenship Behavior. J. Open Innov. Technol. Mark. Complex. 2020, 6, 64. https://doi.org/10.3390/joitmc6030064
Na-Nan K, Kanthong S, Joungtrakul J, Smith ID. Mediating Effects of Job Satisfaction and Organizational Commitment between Problems with Performance Appraisal and Organizational Citizenship Behavior. Journal of Open Innovation: Technology, Market, and Complexity. 2020; 6(3):64. https://doi.org/10.3390/joitmc6030064
Chicago/Turabian StyleNa-Nan, Khahan, Suteeluck Kanthong, Jamnean Joungtrakul, and Ian David Smith. 2020. "Mediating Effects of Job Satisfaction and Organizational Commitment between Problems with Performance Appraisal and Organizational Citizenship Behavior" Journal of Open Innovation: Technology, Market, and Complexity 6, no. 3: 64. https://doi.org/10.3390/joitmc6030064